Rewarded ad close button is greyed out and not closable after 5 seconds

[Troy L]

In our Android app, we show a RewardedAd.

Normally after 5 seconds of watching the rewarded ad, the user is able to close it by tapping the close button.

However, we recently noticed that the close button is no longer working while watching the ad.

This happens for every live creative, its not specific to one creative.

See video demonstration: https://s3.eu-central-1.amazonaws.com/cos-dev-attachments/ShareX/Troy/2022/09/Pulx4qedjJNM_Screen_Recording_20220905-153843_Demo_AdMob.mp4

To reproduce:
- add your device as a test device

- use any real Rewarded ad unit, our ad unit is ca-app-pub-4683427360683214/3337972687

- load the RewardedAd and show it

We are using AdMob Unity SDK to show the advert.

I believe it is the same issue as described here: https://github.com/googleads/googleads-mobile-unity/issues/2122

---

Our Android app id:

ca-app-pub-4683427360683214~6537414306

Ad unit id:

ca-app-pub-4683427360683214/3337972687

[Troy L]

In this group, the same issue has been reported 5 times:

- https://groups.google.com/g/google-admob-ads-sdk/c/hmx4mWfuDQA/m/Z3ZqgyKgAAAJ

- https://groups.google.com/g/google-admob-ads-sdk/c/qomKdeUEwmQ/m/80IZG6DQAAAJ

- https://groups.google.com/g/google-admob-ads-sdk/c/rsXScndzXF8/m/26KmwflgAQAJ

- https://groups.google.com/g/google-admob-ads-sdk/c/3iU9NuuS5x0/m/tWrE5LPOAQAJ

- https://groups.google.com/g/google-admob-ads-sdk/c/QTp_RLExC3g/m/vSZNYZtoAQAJ

What is the status of this?

Have you reproduced it yet? Is work in progress to fix it?

[Mobile Ads SDK Forum Advisor]

Hi Troy,

Thank you for raising this to us. The team is currently aware of the issue and it is now under investigation. What we recommend is to keep an eye on this post instead, to centralize the comms and better tracking of the issue. 

Regards,

Teejay Wennie Mobile Ads SDK Team

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