Hi Ryan,
i know i could browse through the code and tryto find a proper example but since you know the code base you might be able to point me to something much quicker.
What i wanna do is react one a action like creation of a ticket and fire of some infos in a payload in a request to a rest api. So i would a simple pointer on how to hook into the workflow after the ticket is created.
My idea os to send notifications to a teams channel when someone created a ticket, maybe later build something to accept it form there but for now simply get the ticket infos into teams
cheers
MArkus