Cannot Download from Suunto Zoop

[Mark Balzer]

I cannot get dives to download from a Suunto Zoop (not Zoop Novo). I have been able to successfully download dives from this computer previously, but now I get error messages. I know it is not the cable, as I use the same two-pin cable to download dives from a Suunto Vyper without issue. Using Subsurface 5.0.1, Windows 10 64-bit. I use different PC's to download dives from the Vyper and the Zoop, but it is the Zoop that is giving me fits. When selecting the download option, there is no mount point (COM3, COM4, etc) auto-populated, and I'm not sure which COM port to try. Have tried 1,2,3 & 4, with no effect. Help!

[Linus Torvalds]

On Thu, Jul 1, 2021 at 2:20 PM Mark Balzer <mdb...@gmail.com> wrote:
>
> When selecting the download option, there is no mount point (COM3, COM4, etc) auto-populated, and I'm not sure which COM port to try. Have tried 1,2,3 & 4, with no effect.

I suspect the "different PC" is the issue, and the PC that fails is
missing the driver for that USB cable.

That said, afaik Suunto cables use a regular FTDI USB serial chip, and
subsurface has a user-space driver for that internally.

So you could try filling in that "mount point or device" field with
just "FTDI", and that should make subsurface use the internal FTDI
driver and maybe solve your problem in the process.

Linus

[Mark Balzer]

Ok...I  have tried again. When I try using FTDI, I get the error message "Unable to open FTDI Suunto Zoop." There is a red banner at the bottom of the screen that shows "Input/Output Error."

When trying to use COM ports as the mount point, I get the error message, "Unable to open COM1, 2. 3, etc," and there is a red banner at the bottom of the screen showing "Unsupported operation."

This is all on my wife's laptop, which has been successfully running Subsurface for a couple of years now. I have no issues running Subsurfsce on my laptop, downloading dives from my Suunto Vypet using the same cable.

I'm totally perplexed.

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[Linus Torvalds]

On Fri, Jul 2, 2021 at 12:05 PM Mark Balzer <mdb...@gmail.com> wrote:
>
> Ok...I have tried again. When I try using FTDI, I get the error
> message "Unable to open FTDI Suunto Zoop." There is a red banner at
> the bottom of the screen that shows "Input/Output Error."
>
> When trying to use COM ports as the mount point, I get the error
> message, "Unable to open COM1, 2. 3, etc," and there is a red banner
> at the bottom of the screen showing "Unsupported operation."

Hmm. Ok, clearly nothing is working. That does sound very much like
the device simply isn't recognized at all on that laptop.

It also sounds like not even Windows sees the cable, although
sometimes it's not that the system doesn't find it, but that it is
reserved by another app (ie maybe DM5 has taken ownership of it or
something).

> This is all on my wife's laptop, which has been successfully running
> Subsurface for a couple of years now. I have no issues running

> Subsurfsce on my laptop, downloading dives from my Suunto Vyper using
> the same cable.

Humor me - try to download from that Suunto Zoop on your laptop (just
check the download - you can then throw your wife's dives away and not
actually add them to your log, so as to not mix things up).

If that works, we know it's not subsurface, we know it's not the Zoop,
and we know it's something about your wife's laptop.

Linus

[Mark Balzer]

Well we have success, of sorts. Per your suggestion, I am able to download dives from my wife's Zoop using my laptop (it mounts on COM4...same as my Vyper). It actually downloaded all of the dives stored on her Zoop...about 3 years worth.

On her laptop, again, running Windows 10, 64-bit (2 year old Lenovo IdeaPad Flex, Subsurface 5.0.1), it recognizes the cable as I get the audible notification when the cable is plugged in. She does not have DM5 installed on her laptop. Any other ideas for me to try?

Thank you very much, Linus, for the assistance you are providing. It is much appreciated.

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[Linus Torvalds]

On Fri, Jul 2, 2021 at 1:41 PM Mark Balzer <mdb...@gmail.com> wrote:
>
> Well we have success, of sorts. Per your suggestion, I am able to
> download dives from my wife's Zoop using my laptop (it mounts on
> COM4...same as my Vyper). It actually downloaded all of the dives
> stored on her Zoop...about 3 years worth.
>
> On her laptop, again, running Windows 10, 64-bit (2 year old Lenovo
> IdeaPad Flex, Subsurface 5.0.1), it recognizes the cable as I get the
> audible notification when the cable is plugged in. She does not have
> DM5 installed on her laptop. Any other ideas for me to try?

Ok, this means I'm out of my depth, because I have no idea about what
odd windows issues might be in play.

I would have expected the integrated FTDI driver to work, but there
might well be some USB access right issue, and again - it's Windows,
which means somebody else would have to guess what's wrong.

The only idea I have is that you might want to try to just download
the official FTDI drivers, and see if that makes COMx show up:

https://ftdichip.com/drivers/

but other than that I'm out of ideas.

Linus

[Mark Balzer]

Thank you, sir, for your time and expertise.

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[Mark Balzer]

OK...I installed the FTDI drivers on my wife's PC, and at least now her computer recognizes the download cable via the USB port on COM4. But...I still get an error message when trying to import dives from the ZOOP. It actually looks like it is starting to download, but then an error message is thrown out, and no download happens.

Is there a simpler fix for this? Can I simply create a new .xml file on my version of Subsurface for her? In other words, can I copy her current .xml file from her laptop, copy it to my machine, then open that file in my version of Subsurface and import her new dives there? If that is possible, will it still give her access to her mobile version of Subsurface on her phone (Samsung Galaxy S9+)? 

Sorry for all the questions, but not being a computer guru, I am reaching my wits end. Subsurface works so perfectly for me, I just want the same thing for my wife. Thank you in advance for your help.

[Linus Torvalds]

On Sun, Jul 4, 2021 at 7:34 AM Mark Balzer <mdb...@gmail.com> wrote:
>
> OK...I installed the FTDI drivers on my wife's PC, and at least now
> her computer recognizes the download cable via the USB port on COM4.
> But...I still get an error message when trying to import dives from
> the ZOOP. It actually looks like it is starting to download, but then
> an error message is thrown out, and no download happens.

Good. Progress. If you want to help debug that, please check both
"Save libdivecomputer logfile" and "Save libdivecomputer dumpfile",
and send the resulting files to us..

> Is there a simpler fix for this? Can I simply create a new .xml file on my version of Subsurface for her?

Sure. You can just move xml files around, and do it on any computer.

However, even more convenient would be to just use the cloud
functionality, and then you don't need to move anything around at all.
Just download the dives on your computer, and they'll show up on hers.

In fact, you seem to have that cloud setup already, since you say that
she accesses her dives on her phone, and then the cloud setup is the
only one.

HOWEVER. Then you need to just be careful to use different accounts
for your wife and yourself, and just make sure to always do the
download into the right account.

See

https://subsurface-divelog.org/documentation/subsurface-4-user-manual/#S_user_space

on how to do that.

Linus

[Mark Balzer]

Thank you for the info, Linus...much appreciated. I am a little confused on just how to use the command line instruction to load individual versions of Subsurface. Could you possibly tell me, in layman's terms, how to do that? Thanks again.

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[Linus Torvalds]

On Sun, Jul 4, 2021 at 4:15 PM Mark Balzer <mdb...@gmail.com> wrote:
>
> Thank you for the info, Linus...much appreciated. I am a little confused on just how to use the command line instruction to load individual versions of Subsurface. Could you possibly tell me, in layman's terms, how to do that? Thanks again.

Heh. You're hitting my "I have no idea how this works under Windows"
problems again.

You could start subsurface from a terminal window, but that sounds very odd.

So I suspect the way to do it would be with some desktop shortcut, but
at that point I'm just googling like anybody else.

I find

https://www.digitalcitizen.life/shortcut-arguments-parameters-windows/
https://www.lifewire.com/command-line-parameters-video-games-3399930

as examples, but I really don't have Windows anywhere (ok, I have a
virtual box on my laptop, but I'm too lazy to actually try that).

Anyway, you *should* be able to just make a second desktop shortcut
for subsurface. And then have one to run as yourself, and the second
one to run as your wife.

Google is your friend. Or, since you run Windows, maybe "bing"?

Linus

[Janne Johansson]

>
> Google is your friend. Or, since you run Windows, maybe "bing"?

Soo, thank you for the breakfast laugh.

As someone with 25 years of prefessional MS experience, let me state this: I am better friends with my ex wife then I am with Bing. And I sued her, and I also renew the resulting collection process against her every year.

Nobody, absolutely nobody prefers Bing over Google as a search engine even on a Microsoft platform, unless they are contractually bound to say that they do ;)

Also, as this is as far as I know the first time I ever directly respond to a comment of yours in any forum; thank you for all you have done to for er change the way I use computing systems.

[Alun Griffiths]

Hi Mark

just wondering if you ever solved this problem?  I have a new Zoop Novo and am also unable to download dives to Subsurface via the Suunto cable.  I tried installing the FTDI driver as suggested and have upgraded to Subsurface 5.0.6.  I connect via COM1 and get the message "Connecting" in the download window then get this message "Unable to open COM1 Suunto (Zoop Novo)".  I tried typing "FTDI" into the mount point field as suggested by Linus and got a message "Opening serial device FTDI" in the download window but then an error message "Unable to open FTDI Suunto (Zoop Novo)" and a red banner at the bottom of the screen saying "input/output error"

All help gratefully received!

[JB2Cool]

We had someone recently with similar issues and believe it or not cleaning the contacts and changing the batteries resolved this. Yes, i know it sounds crazy as the computer thinks the battery is ok and this other user could even still download to Suunto Dive Manager (or whatever they call it now) but changing the battery helped for this other user.

Jason

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[David Bremner]

JB2Cool <jb2...@gmail.com> writes:

> We had someone recently with similar issues and believe it or not cleaning
> the contacts and changing the batteries resolved this. Yes, i know it
> sounds crazy as the computer thinks the battery is ok and this other user
> could even still download to Suunto Dive Manager (or whatever they call it
> now) but changing the battery helped for this other user.
>
> Jason
>

I haven't downloaded from that computer for a few years, but I have
found soaking my zoop novo for a few hours in fresh water and then
letting it dry completely is sometimes needed to get downloads working
in subsurface again. I use a third party cable (from
smartinterface.de). I also use linux, so I can't comment on drivers, I
certainly did not download any.

d

[Alun Griffiths]

Hi JB2Cool and d

thanks for the quick reply.  I was looking round Scubaboard and various people mentioned  an O ring on the Suunto cable.  Mine doesn't have one and the connection is really loose.  Just wondering if this is the issue?

[JB2Cool]

Try holding it firmly in place when you download and see if things improve, if they do then yes, if they don't then probably not.

Jason

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[Alun Griffiths]

OK, problem solved ... first, i found the O ring, which held the cable in place much more firmly; secondly, i installed Suunto DM5 and with it, some additional driver files.  The Zoop Novo now shows up on COM3 and I have downloaded the dives.