PTGui Pro - Do I need a New License Number
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Patrick Murphy
Nov 25, 2020, 8:27:28 AM11/25/20
to PTGui Support
Hello...
I am wondering what I need to do next to complete the upgrade process from PTGui too PTGui Pro. I made a payment for the upgrade a few days ago, and today I see the payment cleared my bank. Should I be getting an email about a license upgrade? I have been checking my email for the past few days, but there has been nothing from PTGui. So, I decided to wait until the payment cleared. Am I forgetting to do something? What do I do next?
Patrick Murphy
Santa Maria
Erik Krause
Nov 25, 2020, 8:33:48 AM11/25/20
to pt...@googlegroups.com
Am 25.11.20 um 14:27 schrieb Patrick Murphy:
Please see https://www.ptgui.com/support.html#1_1
Also please see "Contact us" on that page just above...
--
Erik Krause
Also please see "Contact us" on that page just above...
--
Erik Krause
PTGui Support
Nov 25, 2020, 8:37:10 AM11/25/20
to pt...@googlegroups.com
Hi Patrick,
We've sent a new license key to your GMail address on 23 November. I've
just sent it again. If you still don't receive anything please let me know!
Kind regards,
Joost Nieuwenhuijse
www.ptgui.com
> --
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We've sent a new license key to your GMail address on 23 November. I've
just sent it again. If you still don't receive anything please let me know!
Kind regards,
Joost Nieuwenhuijse
www.ptgui.com
> You received this message because you are subscribed to the Google
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> To unsubscribe from this group and stop receiving emails from it, send
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> <https://groups.google.com/d/msgid/ptgui/29fdc4c7-6f1b-474e-857a-adf981c872b1n%40googlegroups.com?utm_medium=email&utm_source=footer>.
Patrick Murphy
Nov 25, 2020, 8:18:32 PM11/25/20
to pt...@googlegroups.com
Hi,
I'm sorry....but I don't see it here. I checked the trash mail. I don't understand what could have happened. It is almost certainly something I am doing wrong. Can you resend it to me please. Thank you!!
Patrick Murphy
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PTGui Support
Nov 26, 2020, 2:51:33 AM11/26/20
to pt...@googlegroups.com
That's strange. Occasionally there are spam filter issues, but not with
GMail. I've just sent it again. I've also sent a copy to your mac.com
address. Don't forget to check your Junk Mail folder.
If it still doesn't get through, could you contact me from another email
address? Please send a mail to support at PTGui.com
> > <mailto:ptgui+un...@googlegroups.com
> <mailto:ptgui%2Bunsu...@googlegroups.com>>.
> <https://groups.google.com/d/msgid/ptgui/0aa6b994-ac19-dd50-152b-305d6960a382%40ptgui.com>.
> <https://groups.google.com/d/msgid/ptgui/CAL8f4vimW_8eeCqd0ok28K5k%3DGxUtiyM5XHhRuGgYZMuSPtWqg%40mail.gmail.com?utm_medium=email&utm_source=footer>.
GMail. I've just sent it again. I've also sent a copy to your mac.com
address. Don't forget to check your Junk Mail folder.
If it still doesn't get through, could you contact me from another email
address? Please send a mail to support at PTGui.com
On 26/11/2020 02:18, Patrick Murphy wrote:
>
> Hi,
>
> I'm sorry....but I don't see it here. I checked the trash mail. I
> don't understand what could have happened. It is almost certainly
> something I am doing wrong. Can you resend it to me please. Thank you!!
>
> Patrick Murphy
>
> On Wed, Nov 25, 2020 at 5:37 AM 'PTGui Support' via PTGui Support
> <pt...@googlegroups.com <mailto:pt...@googlegroups.com>> wrote:
>
> Hi Patrick,
>
> We've sent a new license key to your GMail address on 23 November. I've
> just sent it again. If you still don't receive anything please let
> me know!
>
> Kind regards,
>
> Joost Nieuwenhuijse
> www.ptgui.com <http://www.ptgui.com>
>
> Hi,
>
> I'm sorry....but I don't see it here. I checked the trash mail. I
> don't understand what could have happened. It is almost certainly
> something I am doing wrong. Can you resend it to me please. Thank you!!
>
> Patrick Murphy
>
> On Wed, Nov 25, 2020 at 5:37 AM 'PTGui Support' via PTGui Support
> <pt...@googlegroups.com <mailto:pt...@googlegroups.com>> wrote:
>
> Hi Patrick,
>
> We've sent a new license key to your GMail address on 23 November. I've
> just sent it again. If you still don't receive anything please let
> me know!
>
> Kind regards,
>
> Joost Nieuwenhuijse
>
> On 25/11/2020 14:27, Patrick Murphy wrote:
> > Hello...
> >
> > I am wondering what I need to do next to complete the upgrade
> process
> > from PTGui too PTGui Pro. I made a payment for the upgrade a few
> days
> > ago, and today I see the payment cleared my bank. Should I be
> getting
> > an email about a license upgrade? I have been checking my email
> for
> > the past few days, but there has been nothing from PTGui. So, I
> decided
> > to wait until the payment cleared. Am I forgetting to do something?
> > What do I do next?
> >
> > Patrick Murphy
> > Santa Maria
> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> <mailto:ptgui%2Bunsu...@googlegroups.com>
> On 25/11/2020 14:27, Patrick Murphy wrote:
> > Hello...
> >
> > I am wondering what I need to do next to complete the upgrade
> process
> > from PTGui too PTGui Pro. I made a payment for the upgrade a few
> days
> > ago, and today I see the payment cleared my bank. Should I be
> getting
> > an email about a license upgrade? I have been checking my email
> for
> > the past few days, but there has been nothing from PTGui. So, I
> decided
> > to wait until the payment cleared. Am I forgetting to do something?
> > What do I do next?
> >
> > Patrick Murphy
> > Santa Maria
> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com
> <mailto:ptgui%2Bunsu...@googlegroups.com>>.
> > To view this discussion on the web visit
> >
> https://groups.google.com/d/msgid/ptgui/29fdc4c7-6f1b-474e-857a-adf981c872b1n%40googlegroups.com
> <https://groups.google.com/d/msgid/ptgui/29fdc4c7-6f1b-474e-857a-adf981c872b1n%40googlegroups.com>
>
> >
> <https://groups.google.com/d/msgid/ptgui/29fdc4c7-6f1b-474e-857a-adf981c872b1n%40googlegroups.com?utm_medium=email&utm_source=footer
> >
> https://groups.google.com/d/msgid/ptgui/29fdc4c7-6f1b-474e-857a-adf981c872b1n%40googlegroups.com
> <https://groups.google.com/d/msgid/ptgui/29fdc4c7-6f1b-474e-857a-adf981c872b1n%40googlegroups.com>
>
> >
> <https://groups.google.com/d/msgid/ptgui/29fdc4c7-6f1b-474e-857a-adf981c872b1n%40googlegroups.com?utm_medium=email&utm_source=footer>>.
>
> --
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>
> --
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> To view this discussion on the web visit
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> <https://groups.google.com/d/msgid/ptgui/0aa6b994-ac19-dd50-152b-305d6960a382%40ptgui.com>.
>
> --
> You received this message because you are subscribed to the Google
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> To unsubscribe from this group and stop receiving emails from it, send
> --
> You received this message because you are subscribed to the Google
> Groups "PTGui Support" group.
> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptgui+un...@googlegroups.com
> <mailto:ptgui+un...@googlegroups.com>.
> To view this discussion on the web visit
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> <mailto:ptgui+un...@googlegroups.com>.
> To view this discussion on the web visit
> <https://groups.google.com/d/msgid/ptgui/CAL8f4vimW_8eeCqd0ok28K5k%3DGxUtiyM5XHhRuGgYZMuSPtWqg%40mail.gmail.com?utm_medium=email&utm_source=footer>.
Patrick Murphy
Nov 26, 2020, 5:03:03 AM11/26/20
to PTGui Support
I got it. It arrived at my mac.com address. Maybe I have a filter of some kind set up on my Gmail account. I'm going to check into that. If that's not it, I'll change the email I have registered at PTGui. Thanks again for your extra help. I appreciate it very much. Have a great day!
Patrick
Patrick Murphy
Nov 26, 2020, 5:54:17 AM11/26/20
to pt...@googlegroups.com
email issue: seems to be resolved now. I found the missing emails in GMail's spam filter. I think that is fixed now. Sorry for the email problems.
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To view this discussion on the web visit https://groups.google.com/d/msgid/ptgui/9e7d29d0-a32d-0aa9-53c6-3eaabb5fdefe%40ptgui.com.
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