How do I get a refund?

[Luis Fernando Franco]

Software is pretty and all, but if it doesn't sync to my mobile device ON MY environment (I really don't care if I'm the most stupid being on earth, and have a unique environment) is is quite useless. I bought it on the promise to be able to sync without need to pay for another subscription. 

Really, if you want people to pay extra for your cloud services, the software should be free and subscription based only. OR if you are selling the software (which isn't cheap) then you should be syncing with Dropbox, OneDrive, or whatever. But I'm nobody to tell you what to do with your company/products.

Thing is, I trusted what you said in your page, and the product doesn't work for me.

How do I get a refund?

[Christoph Zwerschke]

Am 23.08.2018 um 18:03 schrieb Luis Fernando Franco:
> Really, if you want people to pay extra for your cloud services, the
> software should be free and subscription based only. OR if you are
> selling the software (which isn't cheap) then you should be syncing
> with Dropbox, OneDrive, or whatever. But I'm nobody to tell you what
> to do with your company/products.

Why? MyLifeOrganized is a task management software, and that's what the
website says. Sync with mobile (or even mobile clients) is an additional
functionality that a task management software may have or may not have.
It is mentioned further down the page, but it says clearly that a aid
subscription is necessary.

Also, you cannot expect to buy a cloud service with a one-time payment.

I think the MLO software and cloud subscription has a fair and
appropriate pricing model, and they are pretty transparent about it on
their webseite. Scroll down and you see clearly the four offers with
their prices, and a detailed version comparison.

Again, not everybody needs sync, or WiFi Sync may suffice for some.
Also, you still can sync via FTP or Dropbox between two Windows
installations. Under Synchronization - Advanced you can choose a remote
data file in your dropbox folder to sync against.

-- Christoph

[Jeff Smith]

Important to know MLO is not a cloud service. If you pay for that you are not paying MyLifeOrganized extra, but another company for the additional service which had to be built for this purpose. I think MLO itself is a good product for what they are, and I'm glad they are trying to get sync to flow also.

That said, I have not paid MLO a single penny for 10 years because I simply cannot do anything without a real sync, yet I cannot afford every single one of the expensive products just to get one simple sync from my home computer to phone. I am simply not paying at all. I hope not too many people have to buy it and then find out this problem because for me it was clear it's not what I need just participating in the google group.

It's not that I condemn MLO, I need it. I just am still waiting!

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[Luis Fernando Franco Jiménez]

No, syncing is not an additional feature, is advertised as a core feature, at least in this case, and that was my only reason to buy the so called "pro" version. I'm talking about WiFi sync which is not working in my environment. I can't change a several thousand organization to fit my needs.

Was I stupid for not using the trial and believed what the page said? Absolutely. Thanks God I didn't pay for the "pro" on the Android Phone, it is still in the "pro" trial.

Again, I'm nobody to tell someone what to do with their software. I really like MLO interfase and functionality, and I wish it would have worked for me, but it didn't, not in the advertised way, at least. If the sw can't sync my Phone with my PC then it doesn't work for me.

Talking about functionality, I've been using ToDoList, which is free, and it has a boatload of features, that easily rival MLO, its even better in some regards. I'm leaving TDL precisely because there is not a mobile client. Some years ago, it was ok since I worked mainly in my desk, but now that I travel a lot, most of what I do is in the phone, so no sync, is a no go for me.

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[Christoph Zwerschke]

Am 23.08.2018 um 21:47 schrieb Luis Fernando Franco Jiménez:
> No, syncing is not an additional feature, is advertised as a core
> feature, at least in this case, and that was my only reason to buy the
> so called "pro" version. I'm talking about WiFi sync which is not
> working in my environment. I can't change a several thousand
> organization to fit my needs.

I don't see it advertised as a core feature. In fact during installation
you can deselect it as an optional feature.

Why do you degrade it as "so called" pro version? The version has many
features that the standard version and most of the other existing todo
management solutions on the market do not have. The developers put a lot
of thought and effort in it. In my view, it deserves the name "pro".

Regarding the WiFi sync, I have the impression that you have the wrong
expectations. WiFi syncs in your local WiFi network only, i.e. you can
sync your smartphone with your PC in the SAME WiFi network, but it does
not work over the Internet. When you click on the WiFi feature in the
table comparing the versions, this is clearly spelled out. And I can
confirm that the WiFi sync works in the same network. I've used it for
years until I bought cloud sync.

If you want the more comfortable cloud sync, it's not that expensive
either, just about $1 per month. Compare this with other cloud services
like Evernote ($4), Any.do ($3), ToDoIst ($3), Remember the milk ($3.3).

Sure, there are things that could be better (multiple devices in WiFi
sync, end-to-end encryption in cloud sync). But that doesn't mean that
MLO is a bad or misleading product and not worth the money.

-- Christoph

[Jeff Smith]

Hello Luis,

It depends what "core feature" means, but I own MLO v2 and it does not have anything like WiFi nor cloud sync. I owned it before 2.0 and the only sync these versions had was to sync with a copy of .ml file in a different file location. It worked for Windows PDA. Those versions had all the core features, so you could argue that they not call it core.

I've read the website where it says if a Windows Firewall alert asks, you should click allow. That is not at all saying that MLO has anything to do with it, nor that you will be prompted if (1) your operating system doesn't do that or (2) it's not even Windows Firewall on your own system that is blocking it. There's no way MLO can be responsible for that, so it does say refer to your other firewall software. So nobody said they are sure your situation will work. I won't call it stupid and I've paid for things without a trial first then found out it wasn't worth it. Just have to decide is that what you want to risk before you pay.

Certainly I have never found any task manager that comes close to offering what MLO does for me. Just that WiFi sync is not good enough for me either because it does not automatically sync even when closing everything, the only option I've heard would keep it in sync is cloud sync, which by name means there is a third party serving the data. Then there is the question of security because of claims of that data not being encrypted. I Just really want a local sync that really does sync, and won't cost extra per month.

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[Luis Fernando Franco Jiménez]

Let's see... Chris.

I read what WiFi sync is supposed to do. I know it works (or should work) in my local environment. And that was precisely the reason why I bought the software. And yes, it is a core function of the *SO CALLED* "Pro" version. Among other great features the *SO CALLED* "Pro" version is precisely WiFi sync.

Here is the comparison table: https://www.mylifeorganized.net/#comparison-table

Yes, there is a checkbox to install the WiFi module, but... guess what? it doesn't install any other component. When you run MLO it doesn't try to reach anything in the local network or the internet. Do you know a small utility call Glasswire? Well... it doesn't detect any traffic outgoing from the MLO app.

I spelled clearly I can reach my local PC from my phone. There is an utility called "ping" where you can see if a device reaches another. The phone is also reachable from the PC.

Maybe it was a compiling error and you forgot to link all the libraries needed. <== That's the kind of patronizing answers I'm getting from this forum. I understand English, I read the documentation before buying, I'm a pretty seasoned IT professional, and no, I didn't forget to check the WiFi box, I'm allowing the MLO app go through the local firewall, both devices are reachable by each other. Please have some respect.

And again, I'm not saying the product is not worth. All I'm saying is it is not working for me, in my environment, as advertised, and yes, I did a lot of tries to make it work before coming bitching here.

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[Christoph Zwerschke]

Am 24.08.2018 um 17:42 schrieb Luis Fernando Franco Jiménez:
> I read what WiFi sync is supposed to do. I know it works (or should
> work) in my local environment. And that was precisely the reason why
> I bought the software. And yes, it is a core function of the *SO
> CALLED* "Pro" version. Among other great features the *SO CALLED*
> "Pro" version is precisely WiFi sync.

It is a feature of the pro version, but not a core feature of MLO - it's
an optional feature that is only provided in the pro version.

Of course, if it is advertised, then it should work. And I can confirm
that it works, tried it on different Windows PCs with different hardware
and different Windows versions for several years.

"Maybe it was a compiling error and you forgot to link" is not something
I wrote. Compiling or linking is not something you should have to do as
an end user. And I'm sure you won't get such advice from MLO support.

Please check with MLO support (using their support email address) if it
does not work for you. They will surely help and like to find out why
it's not working in your case. They are also those who can decide about
a refund, not this user forum.

> I did a lot of tries to make it work before coming bitching here

Don't forget that nobody can see how much you tried and how seasoned you
are. What we saw was only the bitching, which prompted me to defend the
MLO software because I think it doesn't deserve it.

I totally believe that it does not work for YOU for whatever reason, but
you're bashing it as "so called" pro version as if it was a scam or
software that is somehow totally broken.

-- Chris