On Thu, 10 Jan 2019 04:38:45 -0800, sms wrote:
> Be that as it may, the infrastructure of Apple stores is a powerful
> marketing tool because most people are not techies, even when they are
> experts in other fields.
Hi sms,
As usual, you're a comprehensive adult, so I rarely take umbrage at what
you say. Facts and logic being what they are, you're generally correct.
We agree.
o IMHO, Apple has one of the finest MARKETING orgs on this planet.
o There is no doubt Apple MARKETING knows its customer inside and out.
o That means most iPhone consumers are not technical. I agree with you.
What you're saying, which I understand, is that "most people" (including
Android users) are not technical. I don't disagree.
Facts are funny that way in that they are easily agree on by adults.
> My sister-in-law is a physical therapist with
> an advanced degree. My wife is an RN with an advanced degree. I provide
> the tech support to both.
Yup. I won't say the degrees that my wife has, by way of agreement with
you, but it would make your head spin (I think), since she is a theoretical
person who can spout equations that make my head spin - and yet - she can't
figure out how to reboot the router after a power outage (which is
happening almost weekly lately, what with this winter weather).
(Admittedly my Cat5 cable-spaghetti is getting a bit complex lately.)
What you're saying, and I agree with, is that 'even smart people' aren't
always technical when it comes to mobile devices (and other things).
I do not disagree since I understand _everything_ anyone can say here.
What irks me is that most people on this newsgroup can't seem to comprehend
even these simple statements that you just made.
That's what I don't understand.
o How can people like nospam & Alan Baker be _that_ stupid?
For example, do you also agree, sms, that Tim Cook was given his "talking
points" in that interview? (Even the interviewer must have been given his
questions by Apple because some of them were pure unadulterated shills,
such as:
o Do you think Apple tried to release too much too soon?
(Which was a hilarious question that only adults can comprehend why,
given the "surprise" was NOT that "Apple makes too much of too good").
I really want to ask you this adult question, sms.
(Since you & David Empson & only a few others are the rare adults here.)
o Is it just me - or do you also read right through what Tim Cook said?
Is it truly only me that has an adult comprehension of what Tim Cook said?
Or do you too see right through the 8 statements I just highlighted here?
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https://groups.google.com/d/msg/misc.phone.mobile.iphone/oulJsYSmDDM/hfiuwv4sFAAJ>
> When my sister-in-law recently switched from her old Samsung Galaxy S3
> to an iPhone 7, she asked me for help. When I could not figure out how
> to do what she wanted on the iPhone she went to the Genius Bar at a
> local Apple store. Unfortunately, the Genius Bar employee explained to
> her what I had also learned by Googling it, the feature she used every
> work day on her Galaxy S3 was not available on the iPhone.
As you know, I've brought iPads to the Genius Bar, where I recorded the
entire conversation and posted it (years ago), proving the Genius Bar guy
didn't even know what a decibel was (much like Snit and Jolly Roger proved
in the WiFi thread).
Yet, you also know that I give iPhones as gifts, where I set up the
appointments for them (e.g., I posted verbatim the battery replacement
letters I received earlier this year), and where they were VERY HAPPY with
the Genius Bar service.
From those experiences, which mirror yours, the Genius Bar is sort of like
a very conscientious and diligent waiter. They don't know how to cook the
food, but they can deliver it with courtesy and care.
All the Genius Bar is, IMHO, are very courteous waiters & waitresses.
That's all they NEED to be, by the way, since their customer is clueless.
As I've said many (many) times, the customers wants to "FEEL" safe.
Actually "being" safe isn't really the customers' concern.
Having said that the Genius Bar caters well to the clueless, you may also
know that on the Win10 newsgroups, I've brought my desktop twice to
Microsoft (and twice over the phone with their customer support).
Microsoft wasn't much better, although, to their credit, they did download
and install over the air a decade-old version of Office 2007 for me, just
after they completely dropped support for it (and then my desktop was
bricked by a Microsoft update which I had forestalled for more than two
years, by judicious deletion of files in the system folder).
It turns out that very few support personnel can help us, simply because,
for the most part, we can help ourselves.
That's not what most of those support people are for.
They're mostly there for the clueless, which Tim Cook clearly said that his
customers were when he said they're "very worried" about transferring their
data.
Any adult would be able to "infer" what he "implied", since this was a
discussion about 'services revenue'.
What we, as adults, can infer, is that Tim Cook plans on rolling out a paid
"service" to help his customers transfer files from the old iPhone to the
new iPhone.
Even if it's not a pay service, what Tim Cook "implied", which any
comprehensive adult can infer he implied, is that the fact that his
customers are "very worried" is, in Tim Cook's implication, one of the
"surprises" that resulted in him mismating his revenue guidance by a lot.
I must ask you, again, sms, a question, mano a mano, which kind of irks me
about the average Apple user here (e.g., Tim Streater, Alan Baker, Jolly
Roger, etc.).
Am I _really_ a genius in that I can *easily* see right through what Tim
Cook said (see the 8 statements I highlighted for Alan Baker just now):
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https://groups.google.com/d/msg/misc.phone.mobile.iphone/oulJsYSmDDM/hfiuwv4sFAAJ>
As you know, I've worked in the Silicon Valley for decades, where EVERYONE
is a freaking genius ... so it's really really really hard for me to deal
with the folks on this newsgroup who clearly are as dumb as a rock.
Mano a mano, do you comprehend the 8 observations I highlighted here?
<
https://groups.google.com/d/msg/misc.phone.mobile.iphone/oulJsYSmDDM/hfiuwv4sFAAJ>
*I'm not asking if you to AGREE with my observations*
(agreement/disagreement can only come _after_ comprehension).
*I'm just asking if you COMPREHEND the logic*
(because people like nospam & Alan Baker disagree sans comprehension)