I know that some of you have ben waiting *way* to long for your mendelmax full or hardware kits and we are very sorry about that. It has been a runaway success that Maxbots designed and the amount of orders had him completely underwater when he joined my company, TrinityLabs. I have done a global startup before, I was one of 3 original founders of http://engineyard.com back in 2006 and me and my 2 buddies grew the company from the 3 of us to > 200 employees in 16+ countries and still growing! So I know a little bit about global business and logistics and how to optimize these things as well as how to provide real customer service.
All of you whether you bought from Mike before he Joined Trinity or after he joined are TrinityLabs early customers. And as our early customers you are our most valued asset. I know it has been probabky very frustrating for you folks to hear over and over again that we will be shipping soon.
Well I am happy to say that we will begin shipping all 78 backordered MM-1.5 HW and Full kits this morning. Now just to set clear expectations we will be shipping the oldest orders first and it may take us a week or two tops to assemble and ship all of these kits without making mistakes of the past.
We've spent the last 3 months optimizing our supply chain, our shipping/receiving, our engineering and R & D functions to become a much more well oiled machine.
This is the biggy, once we clear this backlog, we will be able to ship HW and full kits within days of you ordering them not weeks! We will finally be far enough ahead and will try our best to stay there so that when you place an order for something as cool as a 3d printer, you can have the instant gratification of getting it within a few days. This cannot be underestimated and is one of the big differences between what we are trying to accomplish here at Trinitylabs.
So here is a Video to show you a last minute assembly that Dave and I are installing one of the Y axis retrofit kits onto my custom all black menxelmax. Have a look and see for yourself how much nicer this is going to be and I am sure you will agree it is worth the wait once you get it in your hands.
I want to thank all of you for your patients and constant feedback and positive attitudes during this hard transition period for us. If any of you still feel unfairly treated plesase call my personal cell phone at 1-530-917-7815 and I will more then make it up to you I promise.
This new printer is going to be called the TrinityLabs MM-1.5+ as it is a deviation from the standard MM-1.5 but is not quite a 2.0 version yet. This was a huge team effort with all of our crew kicking in to make sure we hit the promised dates and deliver the highest quality system we can.
We are a little behind in printed parts and are rapidly catching up. if any of you out there have multipel printers and want to consider printing mendelmax plastic part sets for us please contact e off list to discuss further.
And lastly, you guys all rock, I love the mendelmax community and we all owe Mike Payson(maxbost) a round if aplause here for his excellent 3d printer open source design. I've taken the liberty to make alterations to his design and he has been gracious about accepting these changes once I convince him of their advantages so thanks Mike, I know this is your baby that you let me change so props for that.
P.S. The Trinity Micro Extruder V2.0 will also be released today and will be coming in the full kits as the main MM extruder. It now has a hindged idler and is much more robust as well as much larger accessibility window.
I highly recommend anyione running thr 1.0 version to switch to this 2.0 version. You can re-use all your vitamins and may need just a few more.
I will be updating you folks with photos and videos throughout the day as we ship these out. Thanks for giving us the time to make this up to all of you. I sincerely hope you like what we;ve made!
On Monday, July 2, 2012 8:52:45 AM UTC-4, Ezra Zygmuntowicz wrote: > Folks-
> I know that some of you have ben waiting *way* to long for your mendelmax > full or hardware kits and we are very sorry about that. It has been a > runaway success that Maxbots designed and the amount of orders had him > completely underwater when he joined my company, TrinityLabs. I have done a > global startup before, I was one of 3 original founders of > http://engineyard.com back in 2006 and me and my 2 buddies grew the > company from the 3 of us to > 200 employees in 16+ countries and still > growing! So I know a little bit about global business and logistics and how > to optimize these things as well as how to provide real customer service.
> All of you whether you bought from Mike before he Joined Trinity or after > he joined are TrinityLabs early customers. And as our early customers you > are our most valued asset. I know it has been probabky very frustrating for > you folks to hear over and over again that we will be shipping soon.
> Well I am happy to say that we will begin shipping all 78 backordered > MM-1.5 HW and Full kits this morning. Now just to set clear expectations we > will be shipping the oldest orders first and it may take us a week or two > tops to assemble and ship all of these kits without making mistakes of the > past.
> We've spent the last 3 months optimizing our supply chain, our > shipping/receiving, our engineering and R & D functions to become a much > more well oiled machine.
> This is the biggy, once we clear this backlog, we will be able to ship HW > and full kits within days of you ordering them not weeks! We will finally > be far enough ahead and will try our best to stay there so that when you > place an order for something as cool as a 3d printer, you can have the > instant gratification of getting it within a few days. This cannot be > underestimated and is one of the big differences between what we are trying > to accomplish here at Trinitylabs.
> So here is a Video to show you a last minute assembly that Dave and I are > installing one of the Y axis retrofit kits onto my custom all black > menxelmax. Have a look and see for yourself how much nicer this is going to > be and I am sure you will agree it is worth the wait once you get it in > your hands.
> I want to thank all of you for your patients and constant feedback and > positive attitudes during this hard transition period for us. If any of you > still feel unfairly treated plesase call my personal cell phone at > 1-530-917-7815 and I will more then make it up to you I promise.
> This new printer is going to be called the TrinityLabs MM-1.5+ as it is a > deviation from the standard MM-1.5 but is not quite a 2.0 version yet. This > was a huge team effort with all of our crew kicking in to make sure we hit > the promised dates and deliver the highest quality system we can.
> We are a little behind in printed parts and are rapidly catching up. if > any of you out there have multipel printers and want to consider printing > mendelmax plastic part sets for us please contact e off list to discuss > further.
> And lastly, you guys all rock, I love the mendelmax community and we all > owe Mike Payson(maxbost) a round if aplause here for his excellent 3d > printer open source design. I've taken the liberty to make alterations to > his design and he has been gracious about accepting these changes once I > convince him of their advantages so thanks Mike, I know this is your baby > that you let me change so props for that.
> P.S. The Trinity Micro Extruder V2.0 will also be released today and will > be coming in the full kits as the main MM extruder. It now has a hindged > idler and is much more robust as well as much larger accessibility window.
> I highly recommend anyione running thr 1.0 version to switch to this 2.0 > version. You can re-use all your vitamins and may need just a few more.
> I will be updating you folks with photos and videos throughout the day as > we ship these out. Thanks for giving us the time to make this up to all of > you. I sincerely hope you like what we;ve made!
freaking awesome customer service and professionalism. I've never heard of
a CEO giving out his personal cell phone. outstanding integrity and
confidence standing behind your products.
you are building loyal customers to be sure. valuing the quality and
service you guys put out over profit will always get us coming back for
more. and you're pushing the tech forward too. hopefully you are at scale
where the profits are nice as well. :-D
AWESOME!!!!!!
cheers,
jordan
On Jul 2, 2012, at 8:52 AM, Ezra Zygmuntowicz <ezmob...@gmail.com> wrote:
Folks-
I know that some of you have ben waiting *way* to long for your mendelmax
full or hardware kits and we are very sorry about that. It has been a
runaway success that Maxbots designed and the amount of orders had him
completely underwater when he joined my company, TrinityLabs. I have done a
global startup before, I was one of 3 original founders of
http://engineyard.com back in 2006 and me and my 2 buddies grew the company
from the 3 of us to > 200 employees in 16+ countries and still growing! So
I know a little bit about global business and logistics and how to optimize
these things as well as how to provide real customer service.
All of you whether you bought from Mike before he Joined Trinity or after
he joined are TrinityLabs early customers. And as our early customers you
are our most valued asset. I know it has been probabky very frustrating for
you folks to hear over and over again that we will be shipping soon.
Well I am happy to say that we will begin shipping all 78 backordered
MM-1.5 HW and Full kits this morning. Now just to set clear expectations we
will be shipping the oldest orders first and it may take us a week or two
tops to assemble and ship all of these kits without making mistakes of the
past.
We've spent the last 3 months optimizing our supply chain, our
shipping/receiving, our engineering and R & D functions to become a much
more well oiled machine.
This is the biggy, once we clear this backlog, we will be able to ship HW
and full kits within days of you ordering them not weeks! We will finally
be far enough ahead and will try our best to stay there so that when you
place an order for something as cool as a 3d printer, you can have the
instant gratification of getting it within a few days. This cannot be
underestimated and is one of the big differences between what we are trying
to accomplish here at Trinitylabs.
So here is a Video to show you a last minute assembly that Dave and I are
installing one of the Y axis retrofit kits onto my custom all black
menxelmax. Have a look and see for yourself how much nicer this is going to
be and I am sure you will agree it is worth the wait once you get it in
your hands.
I want to thank all of you for your patients and constant feedback and
positive attitudes during this hard transition period for us. If any of you
still feel unfairly treated plesase call my personal cell phone at
1-530-917-7815 and I will more then make it up to you I promise.
This new printer is going to be called the TrinityLabs MM-1.5+ as it is a
deviation from the standard MM-1.5 but is not quite a 2.0 version yet. This
was a huge team effort with all of our crew kicking in to make sure we hit
the promised dates and deliver the highest quality system we can.
We are a little behind in printed parts and are rapidly catching up. if any
of you out there have multipel printers and want to consider printing
mendelmax plastic part sets for us please contact e off list to discuss
further.
And lastly, you guys all rock, I love the mendelmax community and we all
owe Mike Payson(maxbost) a round if aplause here for his excellent 3d
printer open source design. I've taken the liberty to make alterations to
his design and he has been gracious about accepting these changes once I
convince him of their advantages so thanks Mike, I know this is your baby
that you let me change so props for that.
P.S. The Trinity Micro Extruder V2.0 will also be released today and will
be coming in the full kits as the main MM extruder. It now has a hindged
idler and is much more robust as well as much larger accessibility window.
I highly recommend anyione running thr 1.0 version to switch to this 2.0
version. You can re-use all your vitamins and may need just a few more.
I will be updating you folks with photos and videos throughout the day as
we ship these out. Thanks for giving us the time to make this up to all of
you. I sincerely hope you like what we;ve made!
-- You received this message because you are subscribed to the Google Groups
"MendelMax Support" group.
To view this discussion on the web visit
https://groups.google.com/d/msg/mendelmax/-/MaAwzl2AD7UJ.
To post to this group, send email to mendelmax@googlegroups.com.
To unsubscribe from this group, send email to
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On Mon, Jul 2, 2012 at 11:11 PM, Jordan Miller <jrdn...@gmail.com> wrote:
> Thanks Ezra!!!
> freaking awesome customer service and professionalism. I've never heard of
> a CEO giving out his personal cell phone. outstanding integrity and
> confidence standing behind your products.
> you are building loyal customers to be sure. valuing the quality and
> service you guys put out over profit will always get us coming back for
> more. and you're pushing the tech forward too. hopefully you are at scale
> where the profits are nice as well. :-D
> AWESOME!!!!!!
> cheers,
> jordan
> On Jul 2, 2012, at 8:52 AM, Ezra Zygmuntowicz <ezmob...@gmail.com> wrote:
> Folks-
> I know that some of you have ben waiting *way* to long for your mendelmax
> full or hardware kits and we are very sorry about that. It has been a
> runaway success that Maxbots designed and the amount of orders had him
> completely underwater when he joined my company, TrinityLabs. I have done a
> global startup before, I was one of 3 original founders of
> http://engineyard.com back in 2006 and me and my 2 buddies grew the
> company from the 3 of us to > 200 employees in 16+ countries and still
> growing! So I know a little bit about global business and logistics and how
> to optimize these things as well as how to provide real customer service.
> All of you whether you bought from Mike before he Joined Trinity or after
> he joined are TrinityLabs early customers. And as our early customers you
> are our most valued asset. I know it has been probabky very frustrating for
> you folks to hear over and over again that we will be shipping soon.
> Well I am happy to say that we will begin shipping all 78 backordered
> MM-1.5 HW and Full kits this morning. Now just to set clear expectations we
> will be shipping the oldest orders first and it may take us a week or two
> tops to assemble and ship all of these kits without making mistakes of the
> past.
> We've spent the last 3 months optimizing our supply chain, our
> shipping/receiving, our engineering and R & D functions to become a much
> more well oiled machine.
> This is the biggy, once we clear this backlog, we will be able to ship HW
> and full kits within days of you ordering them not weeks! We will finally
> be far enough ahead and will try our best to stay there so that when you
> place an order for something as cool as a 3d printer, you can have the
> instant gratification of getting it within a few days. This cannot be
> underestimated and is one of the big differences between what we are trying
> to accomplish here at Trinitylabs.
> So here is a Video to show you a last minute assembly that Dave and I are
> installing one of the Y axis retrofit kits onto my custom all black
> menxelmax. Have a look and see for yourself how much nicer this is going to
> be and I am sure you will agree it is worth the wait once you get it in
> your hands.
> I want to thank all of you for your patients and constant feedback and
> positive attitudes during this hard transition period for us. If any of you
> still feel unfairly treated plesase call my personal cell phone at
> 1-530-917-7815 and I will more then make it up to you I promise.
> This new printer is going to be called the TrinityLabs MM-1.5+ as it is a
> deviation from the standard MM-1.5 but is not quite a 2.0 version yet. This
> was a huge team effort with all of our crew kicking in to make sure we hit
> the promised dates and deliver the highest quality system we can.
> We are a little behind in printed parts and are rapidly catching up. if
> any of you out there have multipel printers and want to consider printing
> mendelmax plastic part sets for us please contact e off list to discuss
> further.
> And lastly, you guys all rock, I love the mendelmax community and we all
> owe Mike Payson(maxbost) a round if aplause here for his excellent 3d
> printer open source design. I've taken the liberty to make alterations to
> his design and he has been gracious about accepting these changes once I
> convince him of their advantages so thanks Mike, I know this is your baby
> that you let me change so props for that.
> P.S. The Trinity Micro Extruder V2.0 will also be released today and will
> be coming in the full kits as the main MM extruder. It now has a hindged
> idler and is much more robust as well as much larger accessibility window.
> I highly recommend anyione running thr 1.0 version to switch to this 2.0
> version. You can re-use all your vitamins and may need just a few more.
> I will be updating you folks with photos and videos throughout the day as
> we ship these out. Thanks for giving us the time to make this up to all of
> you. I sincerely hope you like what we;ve made!
> --
> You received this message because you are subscribed to the Google Groups
> "MendelMax Support" group.
> To view this discussion on the web visit
> https://groups.google.com/d/msg/mendelmax/-/MaAwzl2AD7UJ.
> To post to this group, send email to mendelmax@googlegroups.com.
> To unsubscribe from this group, send email to
> mendelmax+unsubscribe@googlegroups.com.
> For more options, visit this group at
> http://groups.google.com/group/mendelmax?hl=en.
> --
> You received this message because you are subscribed to the Google Groups
> "MendelMax Support" group.
> To post to this group, send email to mendelmax@googlegroups.com.
> To unsubscribe from this group, send email to
> mendelmax+unsubscribe@googlegroups.com.
> For more options, visit this group at
> http://groups.google.com/group/mendelmax?hl=en.
Outstanding! Thanks for the call and clearing up any confusion I had about the hot end/print head.
Other than that, I agree wit the other posters. You all have handled the backlog very well and kept us all informed. Best of luck and keep up the good work! I eagerly await the arrival of my kit.
Hard to say exactly. But we hope to ship as many of the 78 or so back orders this week! Maybe a few slip into early next week
So I'd say we're trying to to ship 10-15 kits a day till. A morsels are done.
Then we will put the y axis retrofit kit and new kits in the store for general a Avilailabilty.
So hang in there, people will start getting there kits very soon in the order we received the orders. Then well open it up for folks who want to purchase and retrofit y axis or upgrade.
I'll keep the list posted everyday with our progress until the backlog is over.
Cheers
Ezra
Sent from my iPhonep
On Jul 2, 2012, at 8:09 PM, Cedric Crisp <cmcr...@gmail.com> wrote:
> -- > You received this message because you are subscribed to the Google Groups "MendelMax Support" group.
> To view this discussion on the web visit https://groups.google.com/d/msg/mendelmax/-/0dTtwpHUJ4IJ.
> To post to this group, send email to mendelmax@googlegroups.com.
> To unsubscribe from this group, send email to mendelmax+unsubscribe@googlegroups.com.
> For more options, visit this group at http://groups.google.com/group/mendelmax?hl=en.
We should get the schematics and CAD files plus and new parts that need to be printed up on thingiverse this week sometime, along with the files for the 2.0 version of our micro Extruder.
I'll post to the list when we release those files.
Thanks
Ezra
P.S.
We hope to ship the entire backlog by end of this week or early next week. We're having a small bottleneck on printed parts but were churning them out as fast as ER can and shipping them instantly.
If there are any majors holdups for any of the Odets we will give you a call and go over your options with you. Give you a choice of waiting for everything you ordered to be in one box. Wore we ship or if the bulk of your parts are in our hands but were short a few nuts and bolts we can ship your order and then follow on a week later or less with any missing parts.
Don't get me wrong we should have all the parts here to fulfill all back orders withing the next week. But we are also doing finally quality checks on each part before we ship your kid this time so who knows if we turn up with any bad parts. We want to find them not you. ;)
Sent from my iPhone
On Jul 2, 2012, at 6:19 AM, Joel Chia <j...@revivalstudios.com> wrote:
> Cool! So, when will the new y-axis & bed leveling parts be published for those of us printing our own parts?
> Cheers,
> -Joel
> On Mon, Jul 2, 2012 at 11:11 PM, Jordan Miller <jrdn...@gmail.com> wrote:
> Thanks Ezra!!!
> freaking awesome customer service and professionalism. I've never heard of a CEO giving out his personal cell phone. outstanding integrity and confidence standing behind your products.
> you are building loyal customers to be sure. valuing the quality and service you guys put out over profit will always get us coming back for more. and you're pushing the tech forward too. hopefully you are at scale where the profits are nice as well. :-D
> AWESOME!!!!!!
> cheers,
> jordan
> On Jul 2, 2012, at 8:52 AM, Ezra Zygmuntowicz <ezmob...@gmail.com> wrote:
>> Folks-
>> I know that some of you have ben waiting *way* to long for your mendelmax full or hardware kits and we are very sorry about that. It has been a runaway success that Maxbots designed and the amount of orders had him completely underwater when he joined my company, TrinityLabs. I have done a global startup before, I was one of 3 original founders of http://engineyard.com back in 2006 and me and my 2 buddies grew the company from the 3 of us to > 200 employees in 16+ countries and still growing! So I know a little bit about global business and logistics and how to optimize these things as well as how to provide real customer service.
>> All of you whether you bought from Mike before he Joined Trinity or after he joined are TrinityLabs early customers. And as our early customers you are our most valued asset. I know it has been probabky very frustrating for you folks to hear over and over again that we will be shipping soon.
>> Well I am happy to say that we will begin shipping all 78 backordered MM-1.5 HW and Full kits this morning. Now just to set clear expectations we will be shipping the oldest orders first and it may take us a week or two tops to assemble and ship all of these kits without making mistakes of the past.
>> We've spent the last 3 months optimizing our supply chain, our shipping/receiving, our engineering and R & D functions to become a much more well oiled machine.
>> This is the biggy, once we clear this backlog, we will be able to ship HW and full kits within days of you ordering them not weeks! We will finally be far enough ahead and will try our best to stay there so that when you place an order for something as cool as a 3d printer, you can have the instant gratification of getting it within a few days. This cannot be underestimated and is one of the big differences between what we are trying to accomplish here at Trinitylabs.
>> So here is a Video to show you a last minute assembly that Dave and I are installing one of the Y axis retrofit kits onto my custom all black menxelmax. Have a look and see for yourself how much nicer this is going to be and I am sure you will agree it is worth the wait once you get it in your hands.
>> I want to thank all of you for your patients and constant feedback and positive attitudes during this hard transition period for us. If any of you still feel unfairly treated plesase call my personal cell phone at 1-530-917-7815 and I will more then make it up to you I promise.
>> This new printer is going to be called the TrinityLabs MM-1.5+ as it is a deviation from the standard MM-1.5 but is not quite a 2.0 version yet. This was a huge team effort with all of our crew kicking in to make sure we hit the promised dates and deliver the highest quality system we can.
>> We are a little behind in printed parts and are rapidly catching up. if any of you out there have multipel printers and want to consider printing mendelmax plastic part sets for us please contact e off list to discuss further.
>> And lastly, you guys all rock, I love the mendelmax community and we all owe Mike Payson(maxbost) a round if aplause here for his excellent 3d printer open source design. I've taken the liberty to make alterations to his design and he has been gracious about accepting these changes once I convince him of their advantages so thanks Mike, I know this is your baby that you let me change so props for that.
>> P.S. The Trinity Micro Extruder V2.0 will also be released today and will be coming in the full kits as the main MM extruder. It now has a hindged idler and is much more robust as well as much larger accessibility window.
>> I highly recommend anyione running thr 1.0 version to switch to this 2.0 version. You can re-use all your vitamins and may need just a few more.
>> I will be updating you folks with photos and videos throughout the day as we ship these out. Thanks for giving us the time to make this up to all of you. I sincerely hope you like what we;ve made!
>> -- >> You received this message because you are subscribed to the Google Groups "MendelMax Support" group.
>> To view this discussion on the web visit https://groups.google.com/d/msg/mendelmax/-/MaAwzl2AD7UJ.
>> To post to this group, send email to mendelmax@googlegroups.com.
>> To unsubscribe from this group, send email to mendelmax+unsubscribe@googlegroups.com.
>> For more options, visit this group at http://groups.google.com/group/mendelmax?hl=en.
> -- > You received this message because you are subscribed to the Google Groups "MendelMax Support" group.
> To post to this group, send email to mendelmax@googlegroups.com.
> To unsubscribe from this group, send email to mendelmax+unsubscribe@googlegroups.com.
> For more options, visit this group at http://groups.google.com/group/mendelmax?hl=en.
> -- > You received this message because you are subscribed to the Google Groups "MendelMax Support" group.
> To post to this group, send email to mendelmax@googlegroups.com.
> To unsubscribe from this group, send email to mendelmax+unsubscribe@googlegroups.com.
> For more options, visit this group at http://groups.google.com/group/mendelmax?hl=en.
> We should get the schematics and CAD files plus and new parts that need to
> be printed up on thingiverse this week sometime, along with the files for
> the 2.0 version of our micro Extruder.
> I'll post to the list when we release those files.
> Thanks
> Ezra
> P.S.
> We hope to ship the entire backlog by end of this week or early next week.
> We're having a small bottleneck on printed parts but were churning them out
> as fast as ER can and shipping them instantly.
> If there are any majors holdups for any of the Odets we will give you a
> call and go over your options with you. Give you a choice of waiting for
> everything you ordered to be in one box. Wore we ship or if the bulk of
> your parts are in our hands but were short a few nuts and bolts we can ship
> your order and then follow on a week later or less with any missing parts.
> Don't get me wrong we should have all the parts here to fulfill all back
> orders withing the next week. But we are also doing finally quality checks
> on each part before we ship your kid this time so who knows if we turn up
> with any bad parts. We want to find them not you. ;)
> Sent from my iPhone
> On Jul 2, 2012, at 6:19 AM, Joel Chia <j...@revivalstudios.com> wrote:
> Cool! So, when will the new y-axis & bed leveling parts be published for
> those of us printing our own parts?
> Cheers,
> -Joel
> On Mon, Jul 2, 2012 at 11:11 PM, Jordan Miller <jrdn...@gmail.com> wrote:
>> Thanks Ezra!!!
>> freaking awesome customer service and professionalism. I've never heard
>> of a CEO giving out his personal cell phone. outstanding integrity and
>> confidence standing behind your products.
>> you are building loyal customers to be sure. valuing the quality and
>> service you guys put out over profit will always get us coming back for
>> more. and you're pushing the tech forward too. hopefully you are at scale
>> where the profits are nice as well. :-D
>> AWESOME!!!!!!
>> cheers,
>> jordan
>> On Jul 2, 2012, at 8:52 AM, Ezra Zygmuntowicz <ezmob...@gmail.com> wrote:
>> Folks-
>> I know that some of you have ben waiting *way* to long for your mendelmax
>> full or hardware kits and we are very sorry about that. It has been a
>> runaway success that Maxbots designed and the amount of orders had him
>> completely underwater when he joined my company, TrinityLabs. I have done a
>> global startup before, I was one of 3 original founders of
>> http://engineyard.com back in 2006 and me and my 2 buddies grew the
>> company from the 3 of us to > 200 employees in 16+ countries and still
>> growing! So I know a little bit about global business and logistics and how
>> to optimize these things as well as how to provide real customer service.
>> All of you whether you bought from Mike before he Joined Trinity or after
>> he joined are TrinityLabs early customers. And as our early customers you
>> are our most valued asset. I know it has been probabky very frustrating for
>> you folks to hear over and over again that we will be shipping soon.
>> Well I am happy to say that we will begin shipping all 78 backordered
>> MM-1.5 HW and Full kits this morning. Now just to set clear expectations we
>> will be shipping the oldest orders first and it may take us a week or two
>> tops to assemble and ship all of these kits without making mistakes of the
>> past.
>> We've spent the last 3 months optimizing our supply chain, our
>> shipping/receiving, our engineering and R & D functions to become a much
>> more well oiled machine.
>> This is the biggy, once we clear this backlog, we will be able to ship HW
>> and full kits within days of you ordering them not weeks! We will finally
>> be far enough ahead and will try our best to stay there so that when you
>> place an order for something as cool as a 3d printer, you can have the
>> instant gratification of getting it within a few days. This cannot be
>> underestimated and is one of the big differences between what we are trying
>> to accomplish here at Trinitylabs.
>> So here is a Video to show you a last minute assembly that Dave and I are
>> installing one of the Y axis retrofit kits onto my custom all black
>> menxelmax. Have a look and see for yourself how much nicer this is going to
>> be and I am sure you will agree it is worth the wait once you get it in
>> your hands.
>> I want to thank all of you for your patients and constant feedback and
>> positive attitudes during this hard transition period for us. If any of you
>> still feel unfairly treated plesase call my personal cell phone at
>> 1-530-917-7815 and I will more then make it up to you I promise.
>> This new printer is going to be called the TrinityLabs MM-1.5+ as it is a
>> deviation from the standard MM-1.5 but is not quite a 2.0 version yet. This
>> was a huge team effort with all of our crew kicking in to make sure we hit
>> the promised dates and deliver the highest quality system we can.
>> We are a little behind in printed parts and are rapidly catching up. if
>> any of you out there have multipel printers and want to consider printing
>> mendelmax plastic part sets for us please contact e off list to discuss
>> further.
>> And lastly, you guys all rock, I love the mendelmax community and we all
>> owe Mike Payson(maxbost) a round if aplause here for his excellent 3d
>> printer open source design. I've taken the liberty to make alterations to
>> his design and he has been gracious about accepting these changes once I
>> convince him of their advantages so thanks Mike, I know this is your baby
>> that you let me change so props for that.
>> P.S. The Trinity Micro Extruder V2.0 will also be released today and
>> will be coming in the full kits as the main MM extruder. It now has a
>> hindged idler and is much more robust as well as much larger accessibility
>> window.
>> I highly recommend anyione running thr 1.0 version to switch to this 2.0
>> version. You can re-use all your vitamins and may need just a few more.
>> I will be updating you folks with photos and videos throughout the day as
>> we ship these out. Thanks for giving us the time to make this up to all of
>> you. I sincerely hope you like what we;ve made!
>> --
>> You received this message because you are subscribed to the Google Groups
>> "MendelMax Support" group.
>> To view this discussion on the web visit
>> https://groups.google.com/d/msg/mendelmax/-/MaAwzl2AD7UJ.
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>> mendelmax+unsubscribe@googlegroups.com.
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So stoked! Anyone get theirs yet? I don't know how far down the list I was, but I was being optimistic in expecting a box today. That's OK either way now that I know it will be on its way.
On Monday, July 2, 2012 8:52:45 AM UTC-4, Ezra Zygmuntowicz wrote:
> Folks-
> I know that some of you have ben waiting *way* to long for your mendelmax > full or hardware kits and we are very sorry about that. It has been a > runaway success that Maxbots designed and the amount of orders had him > completely underwater when he joined my company, TrinityLabs. I have done a > global startup before, I was one of 3 original founders of > http://engineyard.com back in 2006 and me and my 2 buddies grew the > company from the 3 of us to > 200 employees in 16+ countries and still > growing! So I know a little bit about global business and logistics and how > to optimize these things as well as how to provide real customer service.
> All of you whether you bought from Mike before he Joined Trinity or after > he joined are TrinityLabs early customers. And as our early customers you > are our most valued asset. I know it has been probabky very frustrating for > you folks to hear over and over again that we will be shipping soon.
> Well I am happy to say that we will begin shipping all 78 backordered > MM-1.5 HW and Full kits this morning. Now just to set clear expectations we > will be shipping the oldest orders first and it may take us a week or two > tops to assemble and ship all of these kits without making mistakes of the > past.
> We've spent the last 3 months optimizing our supply chain, our > shipping/receiving, our engineering and R & D functions to become a much > more well oiled machine.
> This is the biggy, once we clear this backlog, we will be able to ship HW > and full kits within days of you ordering them not weeks! We will finally > be far enough ahead and will try our best to stay there so that when you > place an order for something as cool as a 3d printer, you can have the > instant gratification of getting it within a few days. This cannot be > underestimated and is one of the big differences between what we are trying > to accomplish here at Trinitylabs.
> So here is a Video to show you a last minute assembly that Dave and I are > installing one of the Y axis retrofit kits onto my custom all black > menxelmax. Have a look and see for yourself how much nicer this is going to > be and I am sure you will agree it is worth the wait once you get it in > your hands.
> I want to thank all of you for your patients and constant feedback and > positive attitudes during this hard transition period for us. If any of you > still feel unfairly treated plesase call my personal cell phone at > 1-530-917-7815 and I will more then make it up to you I promise.
> This new printer is going to be called the TrinityLabs MM-1.5+ as it is a > deviation from the standard MM-1.5 but is not quite a 2.0 version yet. This > was a huge team effort with all of our crew kicking in to make sure we hit > the promised dates and deliver the highest quality system we can.
> We are a little behind in printed parts and are rapidly catching up. if > any of you out there have multipel printers and want to consider printing > mendelmax plastic part sets for us please contact e off list to discuss > further.
> And lastly, you guys all rock, I love the mendelmax community and we all > owe Mike Payson(maxbost) a round if aplause here for his excellent 3d > printer open source design. I've taken the liberty to make alterations to > his design and he has been gracious about accepting these changes once I > convince him of their advantages so thanks Mike, I know this is your baby > that you let me change so props for that.
> P.S. The Trinity Micro Extruder V2.0 will also be released today and will > be coming in the full kits as the main MM extruder. It now has a hindged > idler and is much more robust as well as much larger accessibility window.
> I highly recommend anyione running thr 1.0 version to switch to this 2.0 > version. You can re-use all your vitamins and may need just a few more.
> I will be updating you folks with photos and videos throughout the day as > we ship these out. Thanks for giving us the time to make this up to all of > you. I sincerely hope you like what we;ve made!
On Tue, Jul 3, 2012 at 3:46 PM, Jake G <ki4...@gmail.com> wrote:
> Will we receive an email with tracking information when it ships?
> Thanks!
> On Monday, July 2, 2012 8:52:45 AM UTC-4, Ezra Zygmuntowicz wrote:
>> Folks-
>> I know that some of you have ben waiting *way* to long for your mendelmax
>> full or hardware kits and we are very sorry about that. It has been a
>> runaway success that Maxbots designed and the amount of orders had him
>> completely underwater when he joined my company, TrinityLabs. I have done a
>> global startup before, I was one of 3 original founders of
>> http://engineyard.com back in 2006 and me and my 2 buddies grew the
>> company from the 3 of us to > 200 employees in 16+ countries and still
>> growing! So I know a little bit about global business and logistics and how
>> to optimize these things as well as how to provide real customer service.
>> All of you whether you bought from Mike before he Joined Trinity or after
>> he joined are TrinityLabs early customers. And as our early customers you
>> are our most valued asset. I know it has been probabky very frustrating for
>> you folks to hear over and over again that we will be shipping soon.
>> Well I am happy to say that we will begin shipping all 78 backordered
>> MM-1.5 HW and Full kits this morning. Now just to set clear expectations we
>> will be shipping the oldest orders first and it may take us a week or two
>> tops to assemble and ship all of these kits without making mistakes of the
>> past.
>> We've spent the last 3 months optimizing our supply chain, our
>> shipping/receiving, our engineering and R & D functions to become a much
>> more well oiled machine.
>> This is the biggy, once we clear this backlog, we will be able to ship HW
>> and full kits within days of you ordering them not weeks! We will finally
>> be far enough ahead and will try our best to stay there so that when you
>> place an order for something as cool as a 3d printer, you can have the
>> instant gratification of getting it within a few days. This cannot be
>> underestimated and is one of the big differences between what we are trying
>> to accomplish here at Trinitylabs.
>> So here is a Video to show you a last minute assembly that Dave and I are
>> installing one of the Y axis retrofit kits onto my custom all black
>> menxelmax. Have a look and see for yourself how much nicer this is going to
>> be and I am sure you will agree it is worth the wait once you get it in
>> your hands.
>> I want to thank all of you for your patients and constant feedback and
>> positive attitudes during this hard transition period for us. If any of you
>> still feel unfairly treated plesase call my personal cell phone at
>> 1-530-917-7815 and I will more then make it up to you I promise.
>> This new printer is going to be called the TrinityLabs MM-1.5+ as it is a
>> deviation from the standard MM-1.5 but is not quite a 2.0 version yet. This
>> was a huge team effort with all of our crew kicking in to make sure we hit
>> the promised dates and deliver the highest quality system we can.
>> We are a little behind in printed parts and are rapidly catching up. if
>> any of you out there have multipel printers and want to consider printing
>> mendelmax plastic part sets for us please contact e off list to discuss
>> further.
>> And lastly, you guys all rock, I love the mendelmax community and we all
>> owe Mike Payson(maxbost) a round if aplause here for his excellent 3d
>> printer open source design. I've taken the liberty to make alterations to
>> his design and he has been gracious about accepting these changes once I
>> convince him of their advantages so thanks Mike, I know this is your baby
>> that you let me change so props for that.
>> P.S. The Trinity Micro Extruder V2.0 will also be released today and
>> will be coming in the full kits as the main MM extruder. It now has a
>> hindged idler and is much more robust as well as much larger accessibility
>> window.
>> I highly recommend anyione running thr 1.0 version to switch to this 2.0
>> version. You can re-use all your vitamins and may need just a few more.
>> I will be updating you folks with photos and videos throughout the day as
>> we ship these out. Thanks for giving us the time to make this up to all of
>> you. I sincerely hope you like what we;ve made!
> To post to this group, send email to mendelmax@googlegroups.com.
> To unsubscribe from this group, send email to
> mendelmax+unsubscribe@googlegroups.com.
> For more options, visit this group at
> http://groups.google.com/group/mendelmax?hl=en.
Yes now that you found my secret surprise we have actually replaxced the Y axis stepper motor with smll children included now in your kits. THey require very little food and water and when you do the math they only consume about the same cost as the electricity for the Y stepper motor. But now you can nurture your Y axis and talk with it, teach it the facts of life so it knows how to interact and breed with other Mendelmax's at Makerfaires etc.
(probably very bad taste on my part here but i cannot resist poking fun at myself when I am in such a delirious state after ll the work building up to this week ;)
I completely forgot the 4t of july meant no shipping today and no mail delivery today so sorry about that. We will congtinue with your regylarly scheduled shipping tomorrow.
Ezra
P.S. No kids were harmed in the making of this Y axis(scouts honor!)
> I'm already planning to house them in a small cabnet in my apartment...
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> Yes now that you found my secret surprise we have actually replaxced the Y
> axis stepper motor with smll children included now in your kits. THey
> require very little food and water and when you do the math they only
> consume about the same cost as the electricity for the Y stepper motor. But
> now you can nurture your Y axis and talk with it, teach it the facts of
> life so it knows how to interact and breed with other Mendelmax's at
> Makerfaires etc.
> (probably very bad taste on my part here but i cannot resist poking fun at
> myself when I am in such a delirious state after ll the work building up to
> this week ;)
> I completely forgot the 4t of july meant no shipping today and no mail
> delivery today so sorry about that. We will congtinue with your regylarly
> scheduled shipping tomorrow.
> Ezra
> P.S. No kids were harmed in the making of this Y axis(scouts honor!)
> On Tuesday, 3 July 2012 16:31:27 UTC-7, Cedric Crisp wrote:
>> I am too, I like the fact he's shipping kids too
> To post to this group, send email to mendelmax@googlegroups.com.
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On Fri, Jul 6, 2012 at 9:00 AM, Theo Deyle <theo.de...@gmail.com> wrote:
> To the fellow customers: So, has anyone received confirmation of their
> shipment?
> To TrinityLabs: How many did you end up shipping out this week?
> To post to this group, send email to mendelmax@googlegroups.com.
> To unsubscribe from this group, send email to
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-- "Ambush!?....I just ambushed you with a cup of coffee"
-CIA agent (RONIN)
A bunch of packages went out last night at the 10pm airport shipping cut off time. And a bunch more going out today. We fully expect to have all 78 backordered kits shipped before end of next week.
We are going oldest orders and overseas orders first but were not skipping older orders for overseas orders just trying to prioritize how things go out
I completely forgot this week hade the 4th of July right in the middle of it so no shipping on that day. And the paypal system that sends out notifications after shipment can lag behind actual ship date by one or two days
So please bear with us folks, packages are moving out the door and all of you who have been waiting will have a kit in the mail before next week ends and quite a few of you have kits on the way and more going out today.
We're focused more on doing a proper job shipping and not making any packing mistakes then updating the database in the storefront and shipping system so the notifications may be behind the actual shipping a bit.
Rest assured we've got all the parts here and were trying to get as many out the door per day that we can.
After next week once the backorders are all shipped, we will finally reach the EPIC(for us anyway) milestone of having no backorders and being able to ship within a few days of you placing an order online. And I plan to give it my full effort to stay ahead of the curve and never let us fall into as deep of a hol as we are currently climbing out from folks.
I know its been a wait and I know you are sick of hearing, "its on its way, real soon now™" but it is in fact happening and everyone will have kits in hand shortly.
Also I want to put it out there that I am available by irc, email or phone ny time you want to call me up and chew me out for how long you've ben waiting. Ever people who placed orders before Mike joined my company, please feel free to take your frustrations out on me at 1-530-917-7815. The team here is working around the clock and I am very proud of them. I don't mind being the "shit-sheild" so they can continue shipping and I will listen to anyone who wants to complain to talk to me about what, why and how of what we're going over here.
If anyone is just so fed up they want their money back I am happy to do that for you as well with an additional 5% more then you paid as interest for having your money for too long. There's no excuse for the long wait times here folks except for the success of the mendelmax and underestimating the supply/demand cycle.
But we've got our shop in great shape now and I;m confident that you are all going to be happy verty soon. We also have new documentation for building the mendelmax coming very soon, most likely next week before or right as most of you get your new kits.
Also I will make a more formal post about this in another threåd, but from here on out, *all* full kits or assembled printers will come with a free copy of Moi3d.com CAD modeling tool that retails for $295 included with your kit *for free*. We also have a nice written tutorial on getting started with Moi to give you as well.
I am working on a small web app to manage the dishing out of Moi licenses to kit buyers and hope to get that online next week for you folks.
Meanwhile if anyone has bought a full mendelmax kit from us at anytime up til now or from here going forward, you will get a free copy of Moi. I am sorry but we cannot make this offer for the hardware only kits, just the full kits. So if you have bought a full kit but don;t have Moi yet, please email me at e...@trinitylabs.com and I will get you a copy right away!
Thanks for listening and hanging in there folks. Enjoy a short video of our blossoming baby print farm/green room to pass the time >>
> Order #1052
> This order is marked as Awaiting Fulfillment
> As of this very moment.
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