Reports taking 14 hours to complete

[Nick]

For the past 2 weeks our custom reports are again taking 11 to 14
hours to complete. Is anyone else having this problem?

[kwal...@gmail.com]

We are not having this problem anymore, but I definitely feel your
pain.

[Jeff Schumacher]

We've been experiencing the same problem. Our reports, which used to
take 4 hours to run, are now taking over 8 hours. This just started
in the past week.

On Oct 8, 5:32 am, Nick <t...@trafficstrategies.com> wrote:

[AdWords API Advisor]

Hi everyone,

We are aware of the issue with report slowness and are working very
hard to speed things up. I'll let you know as soon as it's fixed.

-Aaron Karp
AdWords API Team

[swinny]

I'm having custom reports stuck in 'pending' status this morning - but
they were running fine since the update on 21 September. Does anyone
else see this?

[carlo]

i'm in the same condition
waiting and hoping..!

bye
carlo (from italy)

On 8 Ott, 20:47, AdWords API Advisor <adwordsapiadvi...@google.com>
wrote:

> > > hours to complete. Is anyone else having this problem?- Nascondi testo tra virgolette -
>
> - Mostra testo tra virgolette -

[AdWords API Advisor]

Hi everyone,

As far as we can tell, things should be back to normal with reports.
Please let me know if you continue to see any latency.

-Aaron

[Thomas]

Hi,

We are still having this issue, reports that normally take 1 hour to
complete now take about 1 to 2 days. The reports stay stuck in the
status "In progress".
Though, this only happens when we request the report around 6-8pm US
pacific time.

Kind regards,
Thomas

On Oct 15, 7:06 pm, AdWords API Advisor <adwordsapiadvi...@google.com>

[AdWords API Advisor]

Hi Thomas,

Can you post the report job ID for one of those reports so I can take
a look?

Thanks,
-Aaron

On Oct 19, 4:41 am, Thomas <tho...@rdlt.com> wrote:
> Hi,
>

> We are still having this issue,reportsthat normally take 1 hourtocompletenow take about 1to2 days. Thereportsstay stuck in the

> > > > > take 4hoursto run, are nowtakingover 8hours. This just started

> > > > > in the past week.
>
> > > > > On Oct 8, 5:32 am, Nick <t...@trafficstrategies.com> wrote:
>
> > > > > > For the past 2 weeks our customreportsare againtaking11 to14

> > > > > >hourstocomplete. Is anyone else having this problem?- Nascondi testo tra virgolette -

[SEM]

Hi Aaron,

11928456676372 Could be one of them.. I am not sure...

Kind regards,
Thomas

On Oct 19, 5:28 pm, AdWords API Advisor <adwordsapiadvi...@google.com>

[AdWords API Advisor]

Hi Thomas,

That doesn't look like a valid report job ID to me, and I can't find
it in our system. If you continue to experience any latency, please
make a record of the job ID and post it so I can see what's up.

Thanks,
-Aaron

[SEM]

Hi Aaron,

First of all, thanks for your support :)

Uhmm... strange

How about 11931048577133? It is still in progress at this time.

Kind regards,
Thomas

On Oct 22, 4:37 pm, AdWords API Advisor <adwordsapiadvi...@google.com>

[AdWords API Advisor]

I just wanted to follow up and see if folks are still experiencing
reports that take much longer (many hours longer) than they normally
take to run.

There was a code change pushed out this past week that was meant to
resolve any of the lingering issues, so hopefully everyone's report
performance is back to normal.

Cheers,
-Jeff Posnick, AdWords API Team

[zdvso...@hotmail.com]

Got a hanging job today - a long time In Progress.
Job 124006947

[AdWords API Advisor]

How long did it end up taking to complete, and how long does it
normally take? Is it slow again the next time you ran it?

There was a one-off issue that could have led to some performance
problems yesterday, so I'm more interested in whether there is any
slowness today and in the future.

Cheers,
-Jeff Posnick, AdWords API Team

On Nov 1, 11:22 am, "zdvsoftw...@hotmail.com"

[zdvso...@hotmail.com]

I think it took about 180 minutes (my software abandons after 40
minutes 'in progress').
Normal is 10-15 minutes.

A few hours later the report was rescheduled and my software was
confronted with a HTTP 502 (Bad Gateway) when calling
ReportService.getReportJobStatus.

That was on Thursday, Friday had no problems.

On Nov 2, 8:24 pm, AdWords API Advisor <adwordsapiadvi...@google.com>
wrote:

> > Job 124006947- Hide quoted text -
>
> - Show quoted text -

[Denis Vaillant]

Hi,

I got also some issues when asking for a custom report.

Usually, the reports I ask for takes 1 hour to complete. Since
Saturday, I get an error after a 3-4 hours wait.

Here are the report IDs that failed :
- 142545813
- 142449993

Thank you for your help,

Regards,

Denis

[Thomas]

Hi,

Today, we've encountered a rather strange message when asking for a
report... The api said:
"A mysterious error has occured"...

EEK!

This happened when requesting a report from 1oct to 5nov

Kind regards,
Thomas

[AdWords API Advisor]

Hi all,

We are experiencing some trouble with reports today and I do
apologize. We're investigating the cause and I'll let you know as soon
as it's resolved.

Thanks,
-Aaron

[doug]

We run reports every hour and the last 5 have failed. Also over the
weekend, most of our reports failed.
We are using API v10 CustomReport to schedule the reports for large
campaigns.

A few weeks ago, everything was running smooth and our reports were
finishing quickly.
Would upgrading our report requests to use v11 help?

Thanks,
Doug

On Nov 5, 12:46 pm, AdWords API Advisor <adwordsapiadvi...@google.com>
wrote:

> > Thomas- Hide quoted text -

[AdWords API Advisor]

This is not a version-specific (or API-specific) issue, so using v11
shouldn't make a difference. We do hope to have everything fixed very
soon.

-Aaron

[Thomas]

Hey Aaron,

Any news on the fixing?

Kind regards,
Thomas

On Nov 6, 6:02 pm, AdWords API Advisor <adwordsapiadvi...@google.com>

[AdWords API Advisor]

This should now be resolved (see the other thread at
http://groups.google.com/group/adwords-api/browse_thread/thread/06e0a3e4573b2a28#)

Are you still running into problems with reports failing unexpectedly?

Cheers,
-Jeff Posnick, AdWords API Team