All of a sudden, no sound anymore when downloading from arte.tv

[apastron]

Until recently, VDH had worked nicely with content provided on arte.tv--well, more or less, there was a sync problem which caused the image to stutter about every second; this, however, could easily be overcome by de- and remuxing the downloaded files. Now (it has been like this for a couple of weeks, if I am not mistaken), when I click on any of the MP4 files listed in the VDH window, the file will be downloaded, but there will be no audio track; also, when I pick the subtitled or any other additional version provided from the context menu of the ArteVp, the VDH list will no longer be refreshed as it used to be. When I click on any of the HLS streams, there seems to be no download progress regardless of whether I play the video or pause it.

I am aware that most of the Arte content can be downloaded via MediathekView, but subtitled versions of French content (conceived for the hearing impaired, but handy also for foreigners) rarely are listed there, and mail messages sent there are ignored. As a workaround, I can download the non-subtitled version from MediathekView and subsequently add the vtt file downloaded seperately, but there must be a "proper" solution i.e. a way to restore the option to download directly from arte.tv?!

I am using:
Windows 10 (2004, Build 19041.685)
Firefox 84.0
VDH 7.4.0
VdhCoApp 1.6.0 (it won't make a difference whether you choose the companion app or the browser for downloading)

In order to make sure that this is not a machine-specific problem, I switched from my desktop to my notebook PC (with the same SW setup), where I encountered the same problem.

Here’s a link to a 2 minutes' file for testing purposes:
https://www.arte.tv/fr/videos/093682-022-A/de-gaulle-a-la-plage/

[jcv...@gmail.com]

it seems arte changed something.

you can try to find video and audio, then merge them : https://groups.google.com/g/video-downloadhelper-q-and-a/c/ZKrGzmDRl-8/m/OLVV-8ryBAAJ

for video/sound problems : no sound : solutions

jerome

[apastron]

I had discovered that thread later on last night (strangely, a previous research for the keyword "arte" within this forum hadn't yielded any results)—basically, this procedure indeed provides a complete file, but at the price of purchasing a licence to VDH which you didn't require previously (OK, it's just a small fee) and reencoding the entire stream which, for larger files, will keep your computer at 100% usage of its CPU capacity for quite some time, possibly shortening the CPU's lifetime. I think I will stick to downloading the content of interest to me from MediathekView and manually adding the respective subtitle file (detected by the FF add-on "The Stream Detector") within the VLC Media Player.

[Michèle G.]

Bonsoir,

Pour info, nous avons résolu le pb dans le fil silent   (  en début de liste)

Bien sûr, cela nécessite de faire un petit travail, mais pas si compliqué... et Arte a changé, nous n'y pouvons rien pour l'instant.

La fonction de fusion video + audio de la version bêta est très rapide et ne charge pas tant que ça la mémoire.

Belle soirée

Michèle

[Michael Jurich]

Hi, a friend of mine reported this missing audio problem to me yesterday and I test downloaded a short film. It was alright with sound and everything. I have the same setup as apastron using the VDHCoApp. I am avoiding DHS streams because they never finish.