OK, so far we know that the motor works.
And that you have checked the door switch.
When you put power to the motor, do the steps move at all?
Some motors are reverseable meaning if positive is fed to one wire then the motor spins In 1 direction.
If positive is fed to the other wire, the motor spins in the other direction.
Can you check to see if the motor spins in both directions?
When the motor spins do you see if the steps are "trying" to move????
Have you lubricated the step joints? (Meaning the side rail joints where they extend and retract). Sometimes these joints get stuck and require a WD40 or silicone lube treatment.
Can you manually pull the steps open? (I know, but just asking. LOL)
Hope one of my questions might help figure out the problem.
Drew
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