Delete/remove a bug

[mar...@vidisco.com]

Hello, how i can to delete/remove a bug? 

[Admin TheBugTrack]

Hi, Mariana,

I'm rally sorry for the delay of reply.

To delete a bug, you need be an administrator, and go to the bug's form view, and then you can click "More" menu at the top right above the bug.  From where you will find "delete bug" menu item.

Please let me know if you have any further questions.

Regards,

-vincent

On Tue, Apr 21, 2015 at 6:40 AM, <mar...@vidisco.com> wrote:

Hello, how i can to delete/remove a bug? 

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[Mariana Milshtein]

Hello Vincent,

Thanks for your reply.

Can you please make me an admin?

I'm the one who document the bugs and i'm still can't view the option to delete.

Thanks,

Mariana

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[Admin TheBugTrack]

Mariana,

You can ask current admins in your group to go to TheBugTrack admin page, and then click "Roles" tab, and scroll to the bottom.  From there, she can assign you as Admin user in TheBugTrack.

Hope this helps,

-vince

[Mariana Milshtein]

Hi,

we don't have an admin here in the company.

I'm shoud be the admin person.

Please make me an admin with all necessary permissions.

Thanks,

Mariana

[Admin TheBugTrack]

Hi, Mariana,

Please try again now.  You may log out and re-login.

Please let me know if it works.

Regards,

-vince

[Mariana Milshtein]

Hello Vince,

I'm did what you said, it doesn't work! 

We don't have the option to delete.

You know, it's very frustrating to be unable to use the software that we paid for it.

Please let me know how to fix it rapidly.

Regards,

Mariana

[Admin TheBugTrack]

Hi, Mariana,

Sorry for your frustration.  Please see the screenshot below for the "Delete Bug" option:

​

Do you see the same option when you are at the bug's form view?  Please feel free to send me a screenshot.

Thank you,

-vince

[Mariana Milshtein]

Hello,

I'm don't have this option!

Here is the screenshot:

[Admin TheBugTrack]

Mariana,

Did you try to logout and re-login?  Please restart your browser and re-login.

Thank you,

-vince

[Mariana Milshtein]

Hi,

I'm did it a few times and now once again,

there is no change .

[Admin TheBugTrack]

Mariana,

We're really sorry about the inconvenience.  We have found the root cause and have fixed it.  Please try again with logout and login again.

Regards

-vince

[Mariana Milshtein]

Hi,

it's working now.

thanks

[Admin TheBugTrack]

Good to know.  Thanks for getting back to me.

-vince