Cannot get reCAPTCHA to work on GoDaddy

[Sfalla]

Hello,

I recently transferred my domains from Network Solutions to GoDaddy.

As a result, my reCAPTCHA no longer works.

I receive "Could Not Open Socket" error messages when trying to
process the form. I am using my own form and not the GoDaddy "gdform"
and I am coding in PHP.

I have read several old posts, updated my reCAPTCHA library, and sent
a help request to GoDaddy with no resolution.

Does anyone have any suggestions?

Thanks
Scott

[SoftballTracker]

I think the domain transfer might be coincidental. I think GoDaddy is
having issues or blocking the reCaptcha requests. I started having
the same problem today and my reCaptcha has been working fine for
years. Any help would be appreciated. I have opened a ticket with
GoDaddy. I will report back with my findings.

[Joules]

We're having the exact same issue. We host with Godaddy, use our own
PHP form, and recaptcha has worked for years without any problem.
Yesterday we started to receive complaints over the phone that our
forms weren't working and we still haven't manged to fix the problem.
Sometimes the forms are submitted, others we get the "Could not open
Socket" error and sometimes we even get a 500 Internal Server Error.

So far we have tried solutions suggested at:
- http://code.google.com/p/recaptcha/issues/detail?id=26
- http://groups.google.com/group/recaptcha/browse_thread/thread/9c1c8580b9808203

And nothing...

We have also updated our recaptcha library and requested new keys and
nothing.

Please... if anyone comes across a solution please let us know! We'll
also write about anything we come across with.

[SoftballTracker]

It is the fsockopen function in recapcha that is failing. Recaptcha
uses it to make a connection with google. It seems that the
connection from godaddy servers is being blocked to google. If you
create a new php file with only the below contents, you willl get
could not open socket.

<?php
$host = "www.google.com";
$port = "443";
$errno = "";
$errstr = "";
if( false == ( $fs = @fsockopen($host, $port, $errno, $errstr, 10) ) )
{
die ('Could not open socket');
}
echo "sucess to google.com!";
?>

if you chage the $host = "www.microsoft.com" it work with no problems.

On Jul 17, 3:17 pm, Joules <julio.javier.santama...@gmail.com> wrote:
> We're having the exact same issue. We host with Godaddy, use our own
> PHP form, and recaptcha has worked for years without any problem.
> Yesterday we started to receive complaints over the phone that our
> forms weren't working and we still haven't manged to fix the problem.
> Sometimes the forms are submitted, others we get the "Could not open
> Socket" error and sometimes we even get a 500 Internal Server Error.
>
> So far we have tried solutions suggested at:
> -http://code.google.com/p/recaptcha/issues/detail?id=26

> -http://groups.google.com/group/recaptcha/browse_thread/thread/9c1c858...

>
> And nothing...
>
> We have also updated our recaptcha library and requested new keys and
> nothing.
>
> Please... if anyone comes across a solution please let us know! We'll
> also write about anything we come across with.
>
> On Jul 16, 2:20 pm, SoftballTracker <d...@nocito.net> wrote:
>
>
>
> > I think the domain transfer might be coincidental.  I think GoDaddy is
> > having issues or blocking the reCaptcha requests.  I started having
> > the same problem today and my reCaptcha has been working fine for
> > years.  Any help would be appreciated.  I have opened a ticket with
> > GoDaddy. I will report back with my findings.
>
> > On Jul 16, 11:09 am, Sfalla <Sfa...@unitedtd.com> wrote:
>
> > > Hello,
>
> > > I recently transferred my domains from Network Solutions to GoDaddy.
>
> > > As a result, my reCAPTCHA no longer works.
>
> > > I receive "Could Not Open Socket" error messages when trying to
> > > process the form.  I am using my own form and not the GoDaddy "gdform"
> > > and I am coding in PHP.
>
> > > I have read several old posts, updated my reCAPTCHA library, and sent
> > > a help request to GoDaddy with no resolution.
>
> > > Does anyone have any suggestions?
>
> > > Thanks

> > > Scott- Hide quoted text -
>
> - Show quoted text -

[Siddhayoga Mahayoga]

Same here. My reCaptcha has been working on GoDaddy but has stopped
working for a couple of day now. I use ColdFusion not PHP but its
failing when it sends the data to the reCaptcha servers for
verification.

Thanks.

[SoftballTracker]

The problem is either godaddy is blocking port 80 requests to google
or google is blocking the godaddy requests. Can anyone from google
look into this? I am getting absolutely nowhere with godaddy.

On Jul 18, 5:38 am, Siddhayoga Mahayoga <siddhayogamahay...@gmail.com>
wrote:

[Joules]

Nothing here either. Godaddy is saying that: "due to its complex
nature, your issue has been escalated to our Advanced Technical
Support Team. Our most skilled technicians will be working to resolve
your issue quickly and completely. You will be notified promptly upon
resolution." But they said that yesterday and still nothing.

Now, they also said that: "Port 80 has always been open on the hosting
account so that shouldn't be the issue."

So, reCaptcha friends at Google: please look into this otherwise we'll
need to find another way to control our spam.

Anyone: any suggestions?

Thanks in advance,

Julio

[P JH]

On Sun, Jul 18, 2010 at 4:00 PM, Joules
<julio.javie...@gmail.com> wrote:
> Now, they also said that: "Port 80 has always been open on the hosting
> account so that shouldn't be the issue."

The code posted earlier uses port 443 (https) not port 80 (http)

--
PJH

http://www.ipetitions.com/petition/makeitthemaximum

[Joules]

I would also like to add that now sometimes the forms DO get processed
correctly. Other times I am getting the "Could Not Open Socket" error,
and other times I am even getting a 500 Internal Server Error.
Currently I am redirecting users to a nicer message than just showing
the "Could Not Open Socket" error.

What causes reCaptcha to work sometimes and sometimes through a 500 or
socket error? No idea. Sometimes I can submit the same form 3 times in
a row. Others, it's mixed with one form correctly processed, then a
500 and then a socket or viceversa. Clueless.

Julio

[Joules]

I've tried with both 80 and 443.

On Jul 18, 10:05 am, P JH <pauljherr...@gmail.com> wrote:
> On Sun, Jul 18, 2010 at 4:00 PM, Joules
>

[Joules]

Thanks once again! More info: I've tried with both port 80 and 443.
When trying with 80 I leave:
$use_ssl = false

With port 443 I put
$use_ssl = true

Thanks.

Julio

On Jul 18, 10:05 am, P JH <pauljherr...@gmail.com> wrote:

> On Sun, Jul 18, 2010 at 4:00 PM, Joules
>

[SoftballTracker]

Yes, sorry. I was trying a bunch of different things to diagnose
including changing the port. My recpatcha is consistantly working
now. They may have fixed the issue. Can anyone else test and see if
they are getting the same response?

> >http://www.ipetitions.com/petition/makeitthemaximum- Hide quoted text -

[reCAPTCHA Support]

Hi Joules (and others),

If you manage to get contact details for GoDaddy's "advanced technical
support" folks, could you please forward the details to
sup...@recaptcha.net, or tell someone from GoDaddy to contact us at
sup...@recaptcha.net? We're trying to look into this from the Google
side, but unfortunately we're having the same trouble getting through
their customer-support hoops as you guys are having.

Colin

> --
> You received this message because you are subscribed to the Google Groups "reCAPTCHA" group.
> To post to this group, send email to reca...@googlegroups.com.
> To unsubscribe from this group, send email to recaptcha+...@googlegroups.com.
> For more options, visit this group at http://groups.google.com/group/recaptcha?hl=en.
>
>

--
reCAPTCHA: stop spam, read books
http://recaptcha.net

[Joules]

Yep! Now working! So relieved!

Godaddy said 30 mintues that they were still looking into it? Anyone
any ideas on what caused the problem and how to avoid it?

Julio

> > >http://www.ipetitions.com/petition/makeitthemaximum-Hide quoted text -

[SoftballTracker]

I think GoDaddy can learn a few things from Google/reCAPTCHA about
customer support. Thanks Colin for looking into the issue instead of
telling us we had bad code and you don't support it. This caused
major problems on my site and I lost sales. I am afraid what ever
happend will occur again. I am thinking about changing hosting
providers now.

Dan

On Jul 18, 12:05 pm, reCAPTCHA Support <supp...@recaptcha.net> wrote:
> Hi Joules (and others),
>
> If you manage to get contact details for GoDaddy's "advanced technical
> support" folks, could you please forward the details to

> supp...@recaptcha.net, or tell someone from GoDaddy to contact us at
> supp...@recaptcha.net?  We're trying to look into this from the Google

> > For more options, visit this group athttp://groups.google.com/group/recaptcha?hl=en.
>
> --
> reCAPTCHA: stop spam, read bookshttp://recaptcha.net- Hide quoted text -

[reCAPTCHA Support]

Thanks for the kind words, but I don't know that I did that much to
help :) At any rate, is anyone's still seeing problems, please let us
know. Thanks.

Colin

> For more options, visit this group at http://groups.google.com/group/recaptcha?hl=en.

[Danny Pryor]

The unfortunate truth about the matter is that GoDaddy may not learn
anything from this issue. I went back and forth with their technical
folks for two days on this issue before I finally decided it was not
getting resolved. Since this was a client's website I was building,
their decision to use GoDaddy made me cringe. Now we've moved their
new site to another hosting company.

The upshot of this affair is that GoDaddy WILL blame the users scripts
for the error, or they'll say they can't duplicate the error ... and
in my case, by the time they finally got around to looking at the
issue at hand, converted it to an entirely unrelated issue and then
blamed me again. Of course, by that time I had already moved the files
off the server and set up the client on their new hosting package.

The error was intermittent. While testing my various forms, my
experience showed that the reCaptcha typically worked the FIRST time,
but then failed to connect to the socket the next time you tried to
verify. Then it was really an off-again, on-again affair, but I was
not able to see any additional pattern.

Funny I should be another "Dan" telling Dan, my strong suggestion is
to move your hosting elsewhere.

> > reCAPTCHA: stop spam, read bookshttp://recaptcha.net-Hide quoted text -