WETH
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Thanks everyone for the quick and thoughtful responses. I will definitely be adjusting height of saddle and sliding it back a bit as a first course of action. If that doesn't help, I wanted a plan B which might be the shorter cranks. Stretching more is also good advice that I will pass along. I also will try to get her to experiment with riding a bit more in the middle 36 chainring. She handle the pain well on our 5 day GAP ride of 30 mile days, but I hope I can find a way to eliminate much of her pain. She really enjoys riding. From experience, I know that minor adjustments can bring great comfort or discomfort, so I will start there. It is a challenge to troubleshoot someone else's discomfort.
Thanks again,
Erl