Velo Orange Seat Post Recall

[Christopher Murray]

Hello All,

I received this email from VO today. Thought I'd share in the event anyone owns one of these.

Chris
-----------------
Dear Velo Orange Customer,
Our records indicate that you purchased VO's long-setback seatpost in the period between August 2008 and June 2011.
We are recalling the upper clamp used on the first few production runs of this seatpost. It has been reported to us that these early clamps may develop cracks or break, causing a hazard to the rider. We advise customers not to use the seatposts until the clamp is replaced with the newer version.
Note that this only affects seatposts produced from August 2008 to late 2010 and sold through mid-2011. The bulk of the older upper clamps were sold as part of item code VOGCSP (2008 - 2010); fewer were sold as part of item code SE-0001 (2011).
The newer and stronger style of clamp has two reinforcing ridges along the top. The old style has a smooth top as shown below.

This is the old style that should be replaced. (top view)

This is the new stronger style that is fine. Note the two ridges on top.
Please e-mail (in...@velo-orange.com) or call us (443-949-8115) and we'll send you a replacement clamp at no charge. Or you can send back the entire seatpost and we'll replace the clamp for you. If you have already contacted us after reading our blog post on this issue (http://velo-orange.blogspot.com/2014/01/recall-early-vo-seatpost-upper-clamp.html), you needn't inform us again.
Sincerely,

Annette Najjar

Velo Orange LLC
1981 Moreland Parkway
Annapolis, MD 21401 USA

443-949-8115 phone
443-926-0095 fax

www.velo-orange.com

[Eric Norris]

Thanks, Chris! Monsieur Blériot will have an updated clamp soon.

My experience with Velo Orange products has been very good over the years. They stand behind their products. When a V-O water bottle cage broke, they replaced it. When a Nitto cage broke, I was out of luck.

--Eric Norris
Email: campyo...@me.com
Web: www.campyonly.com
Blog: http://campyonlyguy.blogspot.com
Twitter: @CampyOnlyGuy
Flickr: www.flickr.com/photos/campyonlyguy

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[Liesl]

Thanks so much; Erin has one of these that failed and we still have the pieces.  Will contact them.

liesl

[grant]

Not out of luck if you bought it from us.
Nitto cages are...strong enough for most uses. I've seen two break over the years, which is remarkable considering the thin metal and all. We don't stock the Nitto cages anymore (except now and then), because they're so expensive, and the King cages are such great values, easier to get, MUSAetc...but we've had good success with Nitto cages, and they are still, to my eyes, the nicest cages out there. The two worst cages ever (my lowly opinion): The Cannondale Velcro job that required a velcro'd bottle...and the early '80s or so aero Campy cage and bottle, with the built-in handle. I'm guessing, Eric...just a wild guess...Campyonly notwithstanding...that you do not have many of those on your bikes. So: campyonlybutnotthebottles?

Too bad about VO seat post recall. Any recall is a drag. No joy, no schadenfreude in that. Small business can't afford that stuff, and I hope it's the last time.

G