I can't WiFi sync with MLO PRO 5, and Android

[Luis Fernando Franco]

Let's see, in this page https://www.mylifeorganized.net/support/Wi-Fi-synchronization-setup/ it says that when you open MLO it will ask for permissions on the firewall. Well, not in my case.

I can reach (ping) my PC from my phone, but obviously the MLO service isn't up.

The video tutorial is 99% about the PAID cloud service and 1% about WiFi. I bought MLO, which isn't cheap, on the premises that I was going to be able to sync via WiFi, I don't feel like paying a suscription.

[Andrei Bacean]

Hi

1) When you install MLO there is a checkbox related to wifi sync. Have you checked it?

2) to check if MLO for windows is not blocked by your firewall just check for updates (menu Help>Check for updates). if you don't get any error, then MLO has access through the firewall.

br

Andrew

четверг, 23 августа 2018 г., 10:25:12 UTC+3 пользователь Luis Fernando Franco написал:

[Luis Fernando Franco]

I have done both, in fact, I did it several times uninstall/install before writing into this group.

Where you can configure using a corporate proxy? I assumed the program used the global internet settings but looks like it doesn't. The program can't connect to the internet (and it has nothing to do with the firewall *PLEASE*), anyway I configured the firewall manually, and updates still doesn't work. I don't recall giving access through the firewall to the myriad of programs that update via the internet, btw

[Stéph]

Hello Luis,

I use WiFi sync - I only sync at home, because my laptop doesn't get assigned a fixed IP address at work and every time the IP address is changed, MLO thinks it's syncing from scratch, to a new device. Apart from that limitation, I've been able to connect my iPhone copy to the desktop copy on every network I've tried.

I'd like to help, if I can, but would need to see a bit more information - maybe some screenshots showing the feedback you get when you try to sync?

Stéphane

[Andrei Bacean]

Dear friend

1) MLO for Windows is using the global internet settings. You can configure your internet settings in the internet explorer.

2) if MLO for Windows can't connect to the internet then something is blocking it, right?

try to disable the firewall and the antivirus first and then try again.

br

Andrew

четверг, 23 августа 2018 г., 22:09:49 UTC+3 пользователь Luis Fernando Franco написал:

[imajeff]

This information might help a lot:
What is your IP address of the desktop running MLO which needs to be sync'd

What is your IP address of the Android device trying to sync

[Luis Fernando Franco Jiménez]

Desktop: 10.15.131.32

Phone: 10.19.77.85

Desktop can ping the phone, even access a webserver when I configure it, and phone can ping and access a webserver without problems.

Maybe MLO is using another protocol? (That was sarcasm)

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[Andrei Bacean]

Hi
Have you tried to disable firewall and the antivirus apps on the desktop?
Br
Andrew

[Luis Fernando Franco Jiménez]

Of course.

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[Jeff Smith]

Normally it helps to know also the netmask of at least one, but it's pretty clear that your two addresses are not on the same network. Often the mask is 255.255.0.0 with a business like this. This means you have one on network 10.15.0.0 and the other on network 10.19.0.0 so they have to use a router. You likely have also a firewall controlling traffic between the two, but even without a firewall it still is what we call "Intranet" and MLO's "WiFi sync" just isn't designed for it. You will have the same result as trying to route over Internet. It doesn't jump through routers, and ping only proves that it makes it there through any IP routing going on, to other networks.

If the phone got the address for example 10.15.131.45 and netmask 255.255.255.0 then they would both be on the same network and WiFi sync would be appropriate. As it has been stated before, they need to be on the same local network, hence this is called WiFi sync and not something like IP sync.

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 "It is not what I believe that will make-or-break; It is what I'm doing about it." --Jefferson Smith

[Luis Fernando Franco Jiménez]

WOW this is beyond my understanding of the Internet and networks in general. I never imagined computers on the same segment were the only ones to communicate between them!!!

Yeah, there are two routers in between, do you think they are blocking MLO's TCP/IP protocol????? Or maybe is using another protocol, or another port, C'mon!!!!

And yet again, MLO hasn't had even tried to connect to the network (yeah, I also scanned for outgoing network traffic). It has not send even a small package. I guess it guessed that some evil creature in the routers were going to block it, so it better hide.

I mean, SERIOUSLY??????

So, MLO is architected to work only on extremely huge corporate networks of no more than 255 computers at once, and of course exactly on the same network segment. WOW that's awesome engineering!!!!! That should be disclosed, don't you think????? "If you use a router, this awesome piece of engineering won't work". I'm pretty sure developers had extremely good reasons on why not to implement a webserver, for example, you know, that obscure protocols nobody uses anymore.

I was robbed. That's it. I regret the first time I heard from this scam. I'm the idiot here because of having reasonable expectations on the advertised features.

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[Daniel Sekera]

So basically you know everything and because you're so far advanced you take your frustration out on the people that offered suggestions.

You could be sending private communications directly with the Team that built and sells the product but instead you want to vent on or with the group....that's cool been there done that myself.....

I suppose now I know exactly what kind of jackass everyone thought I was also.

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[Christoph Zwerschke]

Am 28.08.2018 um 21:07 schrieb Luis Fernando Franco Jiménez:
> WOW this is beyond my understanding of the Internet and networks in
> general. I never imagined computers on the same segment were the only
> ones to communicate between them!!!
>
> Yeah, there are two routers in between, do you think they are blocking
> MLO's TCP/IP protocol????? Or maybe is using another protocol, or
> another port, C'mon!!!!

Theoretically, yes, the routers could block certain ports. The fact that
they allow ping (ICPM) does not mean that they allow other network
transport protocols or application protocols like HTTP.

The other possibility is that MLO simply does not work when the devices
are connected to different routers. The term "Wi-Fi sync" somewhat
implies that the two devices must be in the same WLAN (Wi-Fi network).
For instance, Apple iOS (iTunes) WiFi sync also works only if the
devices are connected to the same router. (Would you call iOS a scam?)

It may be the case that such a restriction also exists in MLO. But it
could be also a different reason. Keep in mind, we are only end users
here, you can get an authoritative answer only from MLO support.

If you explain your problem in a friendly manner to MLO support, they
will surely find a solution for you, or give you a refund. Have you
tried that?

> I was robbed. That's it. I regret the first time I heard from this
> scam.

Again, such wording is offensive and highly unfair towards the MLO
developers, no matter what the cause for your actual issue is.

-- Christoph

[Jeff Smith]

Yes Seriously: this is beyond your understanding.

You have shown that you have no idea what you are talking about.

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[Andrei Bacean]

Hi again

If WiFi sync is very important for you, I would ask for help from the Network Administrator who is in charge of those routers. 

Friend, you are relativly a new MLO user. I would suggest you to focus on building an MLO profile which will help you to manage your tasks and achieve your goals instead of fighting with WiFi sync. You can always use MLO cloud for syncing. Set it once and forget about the need of configuration when you move to new wifi networks. Other advantages of MLO Cloud are automatic cloud sync, task by email etc.

Also, you can contact the MLO support: 
support    [at]      mylifeorganized.net.

Describe your problem and place the link to this google group discussion.

Anyway, wish you a to have a nice expirience with MLO (which in my honest opinion is extremly powerful) and have a productive day!

Br

Andrew

вторник, 28 августа 2018 г., 22:08:10 UTC+3 пользователь Luis Fernando Franco написал:

[Luis Fernando Franco Jiménez]

So sad there is no thumbs up, you deserve one!!!

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[Luis Fernando Franco Jiménez]

Hi Andrei

Well, not so new actually, I used MLO several years ago, that's why I was in their emailing list. Then I learn about TodoList from AbstractSpoon (https://abstractspoon.weebly.com/) which is free, and by that time had much more features than MLO, it even worked on DropBox (which was also pretty new by then), and the best was that it's free. 

There was a long promised Android app that never arrived, but there were some "ports" that more or less worked.

As I said, syncing with my device wasn't a big issue by that time, since most of the time I was at the same desk. But that has changed recently, and I really NEED a syncing app, otherwise, I still prefer TDL over MLO, although MLO's interfase is prettier. Feature to feature I think TDL still beats MLO by a long shot. If it had a companion Android app, TDL would be perfect fit for me. Not having it was my only reason to move to MLO.

I came to this forum because I read this was the primary contact for the development group, something quite common with small firms, in fact I thought many of you were part of the company and not customers.

Thanks!

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[Andrey Tkachuk (MLO)]

Dear Luis Fernando Franco,

I am very sorry that you faced such an unpleasant situation with MLO wifi sync not working on your network. 

WiFi sync was designed as an alternative to robust cloud sync for those who do not want to sync their data outside. Generally your desktop and mobile should be on the same network and nothing should prevent the connection (firewall, antivirus, any custom network settings and policies by admins etc, etc). WiFi sync works just fine for 99.9% of our users for many years. But some users do report connectivity problems which could not be resolved from our side.

Unfortunately, there is not much we can do in cases with custom network configuration which creates obstacles for MLO on mobile to connect to the wifi sync service on desktop. It 's simply because these settings are beyond our control. And if there are several routers involved with complex policies it is even more harder.

Checking the MLO wifi sync logs after reporting such issues is our usual practice, but we are not able to assist further if there is no information about the problem in the logs. Usually there is no Wi-Fi sync information in the logs because the connection is blocked for security reasons for example by external services.

If wifi sync is essential for you and it does not work on your network we can issue the full refund to you for sure. Just send an email to sup...@mylifeorganized.net. If you still need any help from our side we will be happy to do all we can. 

Thank you.

-- 
Sincerely,
Andrey Tkachuk, CEO and Founder
www.mylifeorganized.net

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[Luis Fernando Franco Jiménez]

Thank you Andrey,

The problem, I think, is that MLO, even after installing the optional WiFi sync component, doesn't even try to connect to the network. I'm checking the outgoing internet traffic. When I ask for checking the update, there is some traffic. So, I manually add MLO to the local firewall.

In your documentation (which is quite sparse) says that, on first run, MLO will try to use the network, that will trigger an ask for permissions to the local firewall to go through. This has never happened.

I have installed/uninstalled/installed/uninstalled/... MLO with/without/... the WiFi component and no luck

Maybe WiFi is working fine for MLO <= 4, but I can't tell, in my 5 installation, certainly, isn't.

El jue., 30 de ago. de 2018 a la(s) 03:29, Andrey Tkachuk (MLO) (for...@mylifeorganized.net) escribió:

Dear Luis Fernando Franco,

I am very sorry that you faced such an unpleasant situation with MLO wifi sync not working on your network. 

WiFi sync was designed as an alternative to robust cloud sync for those who do not want to sync their data outside. Generally your desktop and mobile should be on the same network and nothing should prevent the connection (firewall, antivirus, any custom network settings and policies by admins etc, etc). WiFi sync works just fine for 99.9% of our users for many years. But some users do report connectivity problems which could not be resolved from our side.

Unfortunately we usually cannot help with any custom network configuration which prevent MLO on mobile to connect wifi sync service on desktop. Simply because we cannot control these settings. And if there are several routers involved with complex policies it is even more harder.

We usually investigate MLO wifi sync logs and if there is no information about the problem we could not help. Simpy because usually no information is sent to MLO since the connection is blocked for security reasons for example by external services.

If wifi sync is essential feature and it does not work on your network we could provide the full refund for sure. Just let us know on support email. If you still need any help from our side we will be happy to do all we can. 

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[Christoph Zwerschke]

Am 30.08.2018 um 17:38 schrieb Luis Fernando Franco Jiménez:
> Maybe WiFi is working fine for MLO <= 4, but I can't tell, in my 5
> installation, certainly, isn't.

I can confirm that it's working in my installation of MLO 5. If it would
be a general problem with MLO 5, more users would have complained.

-- Christoph

[Jeff Smith]

By "same network", he means the network address and netmask should be the same (the same LAN). We have found you are not on the same LAN. It's a common business layout to require the WLAN devices be a completely separated from the company computer network. This is for security purpose, and the only way your company could make it work is to make an exception such as a special WiFi for you to connect on the same LAN as your desktop.

Normally it's not a good idea for security, to make this exception.

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[Luis Fernando Franco Jiménez]

Maybe I'm not clear enough

I have said, I don't know, ten times at least, that MLO on running doesn't try to connect to the network, so there's no prompt for asking access through the firewall. Yet I give it access manually. There is not a single bit of information MLO is sending to the local network adapter. Maybe is my that English is not my first language and I write things that nobody else understand.

So it only works on local networks, that by MLO definition is the same segment. So it won't work on most corporate environments. Good work!!!!

Andrey,

Is it possible to get a refund? I swear I'll never look back into your marvelous product and disturb your happy community of uber happy customers that have never had a problem with your wonderful product.

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[Andrei Bacean]

friend, you are right,

but the main problem, as far as i could understand, but believe me, i tried to understand you, is the following:
MLO on android can't access MLO on Windows. That is because your Phone is on different subnet. 

It doesn't matter at this point that MLO on windows is not sending anything when you try to use WiFi sync.

First your phone's MLO has to connect to the WINDOWS MLO. And only then, WIndows MLO will send some traffic.

пятница, 31 августа 2018 г., 10:38:27 UTC+3 пользователь Luis Fernando Franco написал:

[Daniel Sekera]

We just don't want you to go away angry at a product because your ego will not let you accept the fact that you are mistaken.  Feel free to be angry with me if you wish because whether or not English is your first language, what is clear in any language is you just want to take sarcastic shots out of frustration.  Go back and re-read the owners post.  I'll copy and paste the last line here for you.

"If wifi sync is essential feature and it does not work on your network we could provide the full refund for sure. Just let us know on support email. If you still need any help from our side we will be happy to do all we can. "

follow his directions maybe if you contacted him you would be clearer on your understanding or would have gotten your refund by now.

99.999 percent of the owners and the posters on here are super polite and always take the high road

i'm the .001 percent that when you act rude i'll be rude right back

signed,

An uber happy user that knows how to make his software sync

.

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[Luis Fernando Franco Jiménez]

Daniel,

I'm so happy because you're such a happy person, you make this world a much better place.

Yes, I said in my first messages I'm a complete idiot. You're not, don't worry, I bet you're also a super intelligent handsome beautiful person. I'm not that lucky. I believed on what the page said about syncing, I should've test the product first, but I'm such an idiot that I bought!!! You're absolutely right.

I'm not angry at all, knowing that in this world exists people uber smart, uber happy, uber handsome, uber beautiful as you. That's not an ego thing. That's an objective fact.

Have a happy wonderful day

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[Daniel Sekera]

lmao.......hahahahahahahaha

you have a great life also

I will not give you a second thought after this.

just remember it has nothing at all to do with you being an idiot or making a mistake, its just your first blowup and every one since has dripped with the perception that you're a sarcastic ass

so hello pot meet kettle

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[Jeff Smith]

On Fri, Aug 31, 2018 at 1:38 AM Luis Fernando Franco Jiménez <luisfe...@gmail.com> wrote:

I have said, I don't know, ten times at least, that MLO on running doesn't try to connect to the network, so there's no prompt for asking access through the firewall. Yet I give it access manually. There is not a single bit of information MLO is sending to the local network adapter. Maybe is my that English is not my first language and I write things that nobody else understand.

Your English is good. It's just that sniffing traffic isn't proving what you think it is. I would guess that the traffic was never sensed because it knows your IP are not in the same network so it doesn't try to send it on the LAN. Should have given a reasonable error message if that's it though.

The purpose of not going beyond one LAN is security problems if you do. I wouldn't want hackers controlling my data just because it was allowed to sync over any TCP/IP without better security than it has. Companies need security so they pay extra for it, that's what you would need to do. Pay extra for it.

Ironic though, there are security issues with the cloud sync solution also that need to be addressed, like it does not encrypt our data to protect us from being exposed to the cloud hosts.

Seems always some problem here so yeah. I hope you are patient enough to get your money back and hope you have a good life.

[MOK | MATSURU]

Have you try sharing data using your phone to your laptop as "portable wifi network"?

If i am not wrong, you can sync MLO using this method. Just need to set the correct ip address in MLO.

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[Jeff Smith]

Good idea for a workaround. I know how to do it using my freedomPop MiFi device but not sure how with just my laptop and phone. I suspect could use WiFi tethering on the phone?

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[MOK | MATSURU]

YES. "WiFi tethering" is what i am trying to suggest. Thanks :-)

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[Luis Fernando Franco Jiménez]

That's a good workaround, in fact this is the only useful post in this thread, mine included. I'll try that, to give MLO a last chance before unistalling.

Problem is I have a desktop computer, but nothing that a small wifi dongle can't help

Thanks a lot!

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[Stéph]

WiFi tethering has worked for me, in the past. I have also done it by setting up an "ad hoc" network, hosted by my Windows 7 laptop.  However, now I only synchronise at home, at the end of each day.  I have static IP addresses for laptop and phone on my home network, so I never have to resync and deal with resolving sync conflicts.

Just thought I'd post that option here, for completeness.

Thank goodness that 99.99% of discussion threads on this forum are polite, even when someone is frustrated by a feature of MLO.

Stéphane

[iche...@gmail.com]

I just got solved my problem in WiFi Sync between Windows MLO Pro 5 and Android MLO 3. I had my PC broke yesterday so I replace it with another PC and I couldn't perform the WiFi Sync anymore. After many trials the bottleneck was turned out to be Windows10 network settings - the Sharing options [Private -> Public]. As soon as I switched the option my MLO popped up the WiFi Sync window. Not sure if it fits for this 2 years past case... but might be a clue to someone who comes by suffering from WiFi Sync problem (like I did).

(In Windows10 Open Start > Settings > Network & Internet, under Change your network settings, click Sharing options. Expand Private or Public. Public worked.)

2018년 9월 8일 토요일 오전 12시 23분 52초 UTC+9에 Stéph님이 작성: