Cloud was not able to process your request

[Wallace Gilbraith]

Hi all,

Hmm, problems.  I'm getting an error message on my android phone when I try to cloud-sync

"Cloud was not able to process your request. Please try in a few moments"

When I try to sync from Windows, I get a message saying something like some other process is using the cloud sync, and it stops

This has been going on for a good few hours now, even after a restart of the phone

Windows MLO version is 4.4.2

Android MLO version is 2.12.9

The only significant change to my MLO profile is that I archived 3000 old completed items yesterday. Yesterday's sync from Windows to phone worked OK, if a little slow. Now this. 

Is this likely to be a temporary issue, something that should work right tomorrow? Or is it something that needs my attention? 

I wonder if syncing Windows to a new MLO cloud profile might help, and then synching the phone to that instead - or will that make things worse? 

Regards

Wol

Sent from BlueMail

[Andrei Bacean]

hi

1) a few second ago i noticed a cloud sync problem too.

i was syncing both the windows and android to cloud from the same wifi network.

I disables wifi on the phone and enabled the use of the mobile data. Sync went ok on both devices.

I tried to reproduce the problem by enabling wifi again on the phone. Couldn't reproduce anymore.

I suppose it was a coincidence, or a problem with the router.

Try to do that too.

Please be noted that your gsm operator can charge you for using mobile data. Do that only if you are sure that you won't have unexpected charges.

2) also you can try to restart the phone, windows and the router (if you are using it).

3) if nothing helps, please contact the support by email.

take it here: https://www.mylifeorganized.net/contact-us.shtml

best regards

Andrew

воскресенье, 11 ноября 2018 г., 1:37:59 UTC+2 пользователь Wol Gilbraith написал:

[Wallace Gilbraith]

Hi Andrew and all

 

It was late, I was tired

This morning I gave it some attention

Took a copy of my .ml file as backup

Created a new sync profile on Windows, and synced to that, to upload from Windows to cloud

Created the same sync profile on Android, and synced to that, to download from cloud to phone

Synced it a few times both ways to make sure all’s well

Seems to be working as expected

 

Regards

 

Wol

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