From my point of view (planning my install 1+ year ago) it was let down by lack of public documented APIs for custom integrations, and lack of local installer, but neither of those seem inherent to the product just a matter of time and ecosystem maturity to build out. I expect in a year or two it could be a strong contender anyway.
- Public API, IFTTT (no thanks), openHab and Home assistant also feature, so Loxone would be doable on the back of any of those I'd expect.
And so, regarding Texecom...
> I'm not sure what's antiquated about it, fit and forget.. ..
Where to start :) Some examples:
- the premier elite user manual describes text entry via the numeric keypad as "like on a mobile phone". They're talking keypad multipress character entry, made obsolete by T9 predictive text in the late 90s. So that's a 30 year old analogy that means nothing at all to a new installer these days. They've either not updated their user manual in 2 decades, or whoever wrote it wasn't familiar with the idea of an iPhone (itself 13 years old now!)
- its external communications is limited to 3 RS232 ports, running at (typically) 19200 baud. Their "Connect" internet bridge demands two of them, leaving one (ideally) for GSM remote monitoring service and thus none for the loxone "Creston protocol" interconnect.
- the PCB says (c) 2011 so I assume the design hasn't been modified in at least that long, but even a decade ago three slow RS232 ports and no usb or ethernet would have felt a bit stingy.
- their Texecom connect product is a joke. e.g. All I did was try to edit one user name, and it screwed up the names of every user (probably a parity error on that rs232 port ) and wouldn't recover so 10mins after installing it I was already resetting it and re-installing. The mobile app
reviews speak for themselves.
- they advertise a set of "smart home" products but really simple things like having the remote keyfob also trigger the garage door opener (as
advertised in their brochure) proved extremely difficult. Installer had no idea, called Texecom tech support and they also had no idea! "no one ever use this". Eventually they found their private tech manual on how to do it. Over an hour on the phone to setup. Turns out It takes 2 long presses, two waits for LED feedback, and one more press each time you want to open/close th door, so really not convenient as I drive / cycle / run up the driveway anyway after all that. Clearly, no one ever uses this.
- the default owner user name of MASTER is both gender biased and racially charged
- UI text is all uppercase, reminds me of texting in the 90s.
- the keypads (even the premier top end ones) have a vintage look about them.
- the wireless door/window sensors are dog ugly, or (if using the miniature ones) very unreliable (according to my installer)
... I could go on.
None of these are deal breakers, but put together it certainly all feels antiquated to me.
Even the installation company said they find it very old school to deal with and generally discourage it, they much prefer working with Orisec these days
> having the engineers code does not prevent monitoring, just need the correct installer
Challenge in this is finding the "correct installer" that exists within a reasonable distance of my house. I spoke to all the local Texecom installers and all said exactly the same thing: they won't share engineer code, and I would not find an installer that would.
I also asked 3 local Loxone installers who they'd use or recommend for the alarm install, but they didn't/wouldn't share any leads.
The installer I went with hesitatingly shared the UDL password at least, with a bunch of conditions attached. The install + loxone integration took enough time as it was (3 visits, and still has various loose ends) -- It would have been unworkable to use a company not from the local area.
Obviously, the above is all just one person's experience, but having just gone through this it seems worth sharing this contrasting view. YMMV.
Cheers