epub: images on smaller devices are cut off

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Jonathan Kohl

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Apr 4, 2019, 5:55:41 PM4/4/19
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Hi,

Images are cutoff horizontally when using an epub reader on a smaller mobile device using portrait mode and vertically if using landscape. If you turn the page in portrait, the rest of the image doesn't appear. In landscape when an image is cut off vertically, you will see the remainder of the image when you scroll.

These display correctly with mobi and pdf files.

Screenshot below.

Thanks,

-Jonathan



IMG_0200.PNG







Paolo Amoroso

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Apr 5, 2019, 3:01:01 PM4/5/19
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I confirm the issue with the ePub version of a book by another Leanpub author. I'm using the Google Play Books app to read his book on a Pixel 2 XL Android phone.

Len Epp

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Apr 5, 2019, 3:59:14 PM4/5/19
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Hi Jonathan and Paolo,

Thanks for this information, we're sorry to hear images are getting cut off in these cases - can you please share with us the specific books where you're seeing this issue? That should help us track down the issue.

Kind Regards,

Len

On Fri, Apr 5, 2019 at 12:01 PM Paolo Amoroso <paolo....@gmail.com> wrote:
I confirm the issue with the ePub version of a book by another Leanpub author. I'm using the Google Play Books app to read his book on a Pixel 2 XL Android phone.

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Len Epp
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@lenepp

Jonathan Kohl

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Apr 5, 2019, 4:36:15 PM4/5/19
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Thanks Len,

For me, it is this book:


On Friday, April 5, 2019 at 1:59:14 PM UTC-6, Len Epp wrote:
Hi Jonathan and Paolo,

Thanks for this information, we're sorry to hear images are getting cut off in these cases - can you please share with us the specific books where you're seeing this issue? That should help us track down the issue.

Kind Regards,

Len

On Fri, Apr 5, 2019 at 12:01 PM Paolo Amoroso <paolo....@gmail.com> wrote:
I confirm the issue with the ePub version of a book by another Leanpub author. I'm using the Google Play Books app to read his book on a Pixel 2 XL Android phone.

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Len Epp

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Apr 5, 2019, 9:05:06 PM4/5/19
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Hi,

We tested the EPUB for https://leanpub.com/mobileappdesign on an iPhone in Books, and iPad in Books, and on an Nexus phone (which is by now pretty old) in Google Play Books, and we were unable to reproduce this issue - here's an image from the iPhone test:


IMG_4388.PNG

On all the devices, the images displayed correctly in both portrait and landscape mode.

Jonathan, I can see from your screenshot you there's a back-link to Dropbox. Can you tell me what app you were viewing the EPUB in when you took the screenshot? If there's any special trick to opening EPUBs from Dropbox I'd love to hear that too.

Kind Regards,

Len

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Paolo Amoroso

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Apr 6, 2019, 4:54:11 AM4/6/19
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Hi Len,

I'm experiencing the issue with the book The History of the Web, Volume I. I uploaded the ePub version to Google Play Books and I'm reading it with the Google Play Books Android app on my Pixel 2 XL phone.

Paolo Amoroso

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Apr 6, 2019, 8:17:50 AM4/6/19
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On Saturday, April 6, 2019 at 10:54:11 AM UTC+2, Paolo Amoroso wrote:
I'm experiencing the issue with the book The History of the Web, Volume I. I uploaded the ePub version to Google Play Books and I'm reading it with the Google Play Books Android app on my Pixel 2 XL phone.

Here's what a cropped image of the book looks like in the Google Play Books app on the above device.

Screenshot (6 apr 2019 14_13_44).png


Len Epp

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Apr 9, 2019, 9:09:47 PM4/9/19
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Thanks for the details Paolo. We still haven't been able to reproduce this, but that being said we don't have a Pixel 2 XL device to test on.

We've made a record of this and all the details you and Jonathan provided, so hopefully when we come across it next, we've got a head start in figuring out how to resolve the issue.

Kind Regards,

Len

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Paolo Amoroso

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Apr 10, 2019, 2:31:45 AM4/10/19
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Hi Len,

there are a couple more options. The first is to change the font size in the Google Play Books app to see if this triggers the issue. The other is to use Android Studio's Android emulator to set up a virtual Pixel 2 XL.

Paolo Amoroso

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Apr 10, 2019, 2:40:18 AM4/10/19
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Another data point. The issue occurs also in the Google Play Books Android app on Chrome OS, here's a screenshot of the same book I took with my ASUS Chromebox 3.

Screenshot 2019-04-10 at 08.37.29.png


Jonathan Kohl

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Apr 11, 2019, 1:21:19 PM4/11/19
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Hi Len,

I was viewing the book in Apple Books. It also does this with the epub preview in Dropbox. My reviewers are also telling me that the images are all cut off in epub versions. There is a combination of iPhone SE, XR, iPad devices, and a couple of Android devices.

Len Epp

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Apr 11, 2019, 5:09:50 PM4/11/19
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Hi Paolo & Jonathan,

Thanks for all this information, we'll keep looking into the issue.

Kind Regards,

Len

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Peter Armstrong

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Apr 11, 2019, 5:49:44 PM4/11/19
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Hi all,

This appears to be a recent regression, and Scott is looking into it
right now. It's obviously important to us; while I don't have an
estimate, my hope is that we'll have this fixed by Monday.

Either Scott or I will reply here once it's live...

Thanks,
Peter

On Thu, Apr 11, 2019 at 2:09 PM Len Epp <l...@leanpub.com> wrote:
>
> Hi Paolo & Jonathan,
>
> Thanks for all this information, we'll keep looking into the issue.
>
> Kind Regards,
>
> Len
>
> On Thu, Apr 11, 2019 at 10:21 AM Jonathan Kohl <kohljo...@gmail.com> wrote:
>>
>> Hi Len,
>>
>> I was viewing the book in Apple Books. It also does this with the epub preview in Dropbox. My reviewers are also telling me that the images are all cut off in epub versions. There is a combination of iPhone SE, XR, iPad devices, and a couple of Android devices.
>>
>>
>>
>> On Friday, April 5, 2019 at 7:05:06 PM UTC-6, Len Epp wrote:
>>>
>>> Hi,
>>>
>>> We tested the EPUB for https://leanpub.com/mobileappdesign on an iPhone in Books, and iPad in Books, and on an Nexus phone (which is by now pretty old) in Google Play Books, and we were unable to reproduce this issue - here's an image from the iPhone test:
>>>
>>>
>>>
>>>
> To view this discussion on the web visit https://groups.google.com/d/msgid/leanpub/CAP%2BuNLhCzzuYm-r9T5cFMxS9Yo9DtUuh%2ByN_%2BCnNoQpfgsFS0A%40mail.gmail.com.
> For more options, visit https://groups.google.com/d/optout.



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Peter Armstrong
Co-founder & CEO, Ruboss

Scott Patten

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Apr 11, 2019, 7:18:04 PM4/11/19
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Hi everyone,

We've found the source of the problem and fixed it. You'll have to re-generate your book to see the change, but it should be fixed now.

Thanks for the bug report,

Scott


For more options, visit https://groups.google.com/d/optout.


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Scott Patten
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604 341-1701

Jonathan Kohl

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Apr 12, 2019, 10:08:10 AM4/12/19
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Thank you very much. One of my reviewers is just testing it on all her devices, so once there is a fix I will ask if she can repeat it again.
>> To view this discussion on the web visit https://groups.google.com/d/msgid/leanpub/77873498-bafb-4be3-a0d1-8b62405a6abc%40googlegroups.com.
>> For more options, visit https://groups.google.com/d/optout.
>
>
>
> --
> Len Epp
> Co-founder, Leanpub
> @lenepp
>
> --
> You received this message because you are subscribed to the Google Groups "leanpub" group.
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Jonathan Kohl

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Apr 12, 2019, 10:08:36 AM4/12/19
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Thank you!
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