1. GWT is not a Google product anymore. The website has been mainly built by Arcbees, a Canadian company member of the GWT steering committee. Google is just offering to host freely the website on its infrastructure.
There are still a lot of work to do on the website (like updating the content for example) but don't expect Google engineers to do that. It's the role of the community to do it. So if you want to contribute in order to make the website more user friendly for non-connected users, fell free to contribute or wait that another people on the community has the same problem and decide to fix it.