Sitewide 500 errors

[Jesse Grosjean]

I'm seeing the following error on all of my app engine sites
including:

https://appengine.google.com/
http://www.hogbaysoftware.com/
http://www.simpletext.ws/
...

-------------------------------------------------------------
Error: Server Error

The server encountered an error and could not complete your request.
If the problem persists, please report your problem and mention this
error message and the query that caused it.

[Jesse Grosjean]

Not sure what is going on exactly. Maybe a local problem... though the
rest of the web works. Anyway:

https://appengine.google.com/

Now works for me. As do my appspot related URLS:

http://hogbaysoftware.appspot.com/
http://simpletextws.appspot.com/

But I'm still seeing a sitewide 500 error when I try to access my
sites through their normal URLS:

http://www.simpletext.ws/
http://www.hogbaysoftware.com/

Same error message:

[johntray]

My site (http://gmailnotes.appspot.com) is down too, returning the
same error. System status page indicates "no issues". What's going on?

On Feb 2, 8:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
> I'm seeing the following error on all of my app engine sites
> including:
>

> https://appengine.google.com/http://www.hogbaysoftware.com/http://www.simpletext.ws/

[Jesse Grosjean]

This appears to now be a local problem, at least for me.

I'm on OS X using Safari. If I change to Firefox then my sites load. I
cleared cache on Safari and still saw the problem. Then I did "Reset
Safari" and that appears to have fixed the problem. Sorry for sounding
the alarms when the problem was local.

Jesse

[Matthew Trinneer]

I'm seeing the same thing this morning too. Nothing in my logs, but
site is inaccessible using Safari 4.0.4 (www.bijout.com)

<Error Message>

Error: Server Error

The server encountered an error and could not complete your request.
If the problem persists, please report your problem and mention this
error message and the query that caused it.

</Error Message>

On Feb 2, 8:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:

> I'm seeing the following error on all of my app engine sites
> including:
>

> https://appengine.google.com/http://www.hogbaysoftware.com/http://www.simpletext.ws/

[Natalie Gordon]

I'm seeing the 500 error as well on our live site and on the google
app engine console.

What's going on?

[Chris L]

On Feb 2, 8:32 am, Matthew Trinneer <matt.trinn...@gmail.com> wrote:
> I'm seeing the same thing this morning too.  Nothing in my logs, but
> site is inaccessible using Safari 4.0.4 (www.bijout.com)
>

Actually your site (www.bijout.com) loads for me in Safari, and I
found that my own site loads if I switch to a different user on my
computer. Is something in cookies / cache triggering this?

— Chris L

[Jesse Grosjean]

> Actually your site (www.bijout.com) loads for me in Safari, and I
> found that my own site loads if I switch to a different user on my
> computer. Is something in cookies / cache triggering this?

I think it must be related to that. I said that resetting Safari fixed
the problem for me... and it did. But now I see the problem again
after logging into my Google Apps email account. So problem still not
fixed for me.

Jesse

[Chris L]

I found out if I remove the ACSID cookie my site loads fine.

[Natalie Gordon]

Good one. I couldn't view my site http://www.lenguajero.com.

I cleared cookies and I can now get to the site.

I can also log in fine and view it.

[johntray]

Me too -- clearing cookies fixed the problem. Kinda strange, but
whatever....

On Feb 2, 9:44 am, Natalie Gordon <natalie.gor...@gmail.com> wrote:
> Good one. I couldn't view my sitehttp://www.lenguajero.com.

[Jesse Grosjean]

> Me too -- clearing cookies fixed the problem. Kinda strange, but
> whatever....

I think the problem is bigger then that... at least for me. I can fix
the problem by clearning cookies, but the problem also comes back
after a few minutes. Maybe after I've logged into one of my google
accounts.

Jesse

[Bryan Waters]

No...500 errors on every page on my appengine sites as well.

On Feb 2, 5:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
> I'm seeing the following error on all of my app engine sites
> including:
>

> https://appengine.google.com/http://www.hogbaysoftware.com/http://www.simpletext.ws/

[Bryan Waters]

Cleared cookies...good to go. My visitors won't know to do that
though...

[_matt_]

Experiencing the problem with my apps also.

If you think the status page should reflect this issue (thus giving us
a clue that someone is working on fixing it) please star this:
http://code.google.com/p/googleappengine/issues/detail?id=2378

[Mahmoud]

I see the same problem. However, accessing the application using the
*.appspot.com URL seems to work fine. Seems to be a problem in
Google's DNS.

[Chris Lundie]

What happens if you log in to your app at the appspot.com domain? That might set the cookie that triggers this error.

—Chris L

[Xlorep DarkHelm]

Getting this as well. Curiously, one of my apps looks like it just
might work (and then doesn't) http://showsort.darkhelm.org but the
actual appengine site is totally unavailable (500 error).

On Feb 2, 5:10 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
> Not sure what is going on exactly. Maybe a local problem... though the
> rest of the web works. Anyway:
>
> https://appengine.google.com/
>
> Now works for me. As do my appspot related URLS:
>

> http://hogbaysoftware.appspot.com/http://simpletextws.appspot.com/

>
> But I'm still seeing a sitewide 500 error when I try to access my
> sites through their normal URLS:
>

> http://www.simpletext.ws/http://www.hogbaysoftware.com/

[Jason (Google)]

Hi Everyone. We are currently investigating an issue that is affecting many App Engine applications using the Users API, causing the behavior and errors reported in this thread and others. At this point, it looks to have been caused by a recent back-end change in the Google Accounts service, and clearing your cookies fixes the problem, at least temporarily. I will update this thread when I have any new information, and I appreciate your patience as we work to resolve this as soon as possible.

- Jason

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[Danny Tuppeny]

Thanks for the update.

I checked this page here:

http://code.google.com/status/appengine

Which doesn't show any issues (or that they're being investigated) :-(

[John Gardner]

This is also affecting deployments.

I was getting a 500 error while deploying a new release.

Running appcfg.py with "--no_cookies" seems to work around the
problem, but of course you have to log in every time.

On Feb 2, 11:37 am, "Jason (Google)" <apija...@google.com> wrote:
> Hi Everyone. We are currently investigating an issue that is affecting many
> App Engine applications using the Users API, causing the behavior and errors
> reported in this thread and others. At this point, it looks to have been
> caused by a recent back-end change in the Google Accounts service, and
> clearing your cookies fixes the problem, at least temporarily. I will update
> this thread when I have any new information, and I appreciate your patience
> as we work to resolve this as soon as possible.
>
> - Jason
>
> On Tue, Feb 2, 2010 at 9:04 AM, Xlorep DarkHelm <ch...@darkhelm.org> wrote:
> > Getting this as well. Curiously, one of my apps looks like it just

> > might work (and then doesn't)http://showsort.darkhelm.orgbut the

> > actual appengine site is totally unavailable (500 error).
>
> > On Feb 2, 5:10 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
> > > Not sure what is going on exactly. Maybe a local problem... though the
> > > rest of the web works. Anyway:
>
> > >https://appengine.google.com/
>
> > > Now works for me. As do my appspot related URLS:
>
> > >http://hogbaysoftware.appspot.com/http://simpletextws.appspot.com/
>
> > > But I'm still seeing a sitewide 500 error when I try to access my
> > > sites through their normal URLS:
>
> > >http://www.simpletext.ws/http://www.hogbaysoftware.com/
>
> > > Same error message:
>
> > > ---------------------------------
> > > Error: Server Error
>
> > > The server encountered an error and could not complete your request.
> > > If the problem persists, please report your problem and mention this
> > > error message and the query that caused it.
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "Google App Engine" group.
> > To post to this group, send email to google-a...@googlegroups.com.
> > To unsubscribe from this group, send email to

> > google-appengi...@googlegroups.com<google-appengine%2Bunsu...@googlegroups.com>

[nakachin]

Me too - clearing ACSID cookie fixed the problem.

ACSID cookie is a cookie for keeping users logged in,
so I think that it is a problem of google acount.

[rickmode]

My site is down too, but only from the normal non-versioned domain.
Hitting the versioned domain works.

So this fails with a 500 no matter what URL is used:

http://redcarpetapp.appspot.com/ (gets a 500)
http://redcarpetapp.appspot.com/foo/ (doesn't exist - but still get
500)

This works:

http://3.latest.redcarpetapp.appspot.com/

I"ve tried redeploying the app, as well as redeploying with a bumped
version number just to kick the tires, but that didn't help.

On Feb 2, 5:32 am, Matthew Trinneer <matt.trinn...@gmail.com> wrote:
> I'm seeing the same thing this morning too.  Nothing in my logs, but
> site is inaccessible using Safari 4.0.4 (www.bijout.com)
>
> <Error Message>
>
> Error: Server Error
>
> The server encountered an error and could not complete your request.
> If the problem persists, please report your problem and mention this
> error message and the query that caused it.
>
> </Error Message>
>
> On Feb 2, 8:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
>
>
>
> > I'm seeing the following error on all of my app engine sites
> > including:
>

> >https://appengine.google.com/http://www.hogbaysoftware.com/http://www...

[Chris L]

My site also has that error message in Safari as of this morning:

"
Error: Server Error

The server encountered an error and could not complete your request.
If the problem persists, please report your problem and mention this
error message and the query that caused it.
"

It works in Firefox. Safari can't get to the dashboard either. Server
log shows no access at all for the failed requests.

— Chris L

On Feb 2, 8:32 am, Matthew Trinneer <matt.trinn...@gmail.com> wrote:
> I'm seeing the same thing this morning too.  Nothing in my logs, but
> site is inaccessible using Safari 4.0.4 (www.bijout.com)
>
> <Error Message>
>
> Error: Server Error
>
> The server encountered an error and could not complete your request.
> If the problem persists, please report your problem and mention this
> error message and the query that caused it.
>
> </Error Message>
>
> On Feb 2, 8:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
>
>
>
> > I'm seeing the following error on all of my app engine sites
> > including:
>

> >https://appengine.google.com/http://www.hogbaysoftware.com/http://www...

[bFlood]

I'm seeing this across many different apps (but not all).

the appspot.com domain does not work but custom domains seem to work

the admin console is completely down

brian

On Feb 2, 8:12 am, johntray <john.tur...@gmail.com> wrote:
> My site (http://gmailnotes.appspot.com) is down too, returning the
> same error. System status page indicates "no issues". What's going on?
>
> On Feb 2, 8:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
>
>
>
> > I'm seeing the following error on all of my app engine sites
> > including:
>

> >https://appengine.google.com/http://www.hogbaysoftware.com/http://www...

[Brian Dorry]

Also having problems here, the cookie solution does work but is not a
desirable answer for our users.

[mikerowe81]

I am also getting the error. (http://sso.abc.edu)

Traceback (most recent call last):
File "/base/python_lib/versions/1/google/appengine/ext/webapp/
__init__.py", line 507, in __call__
handler.get(*groups)
File "/base/data/home/apps/abcsso/1.330354203179009477/main.py",
line 56, in get
self.redirect(users.create_login_url(self.request.uri))
File "/base/python_lib/versions/1/google/appengine/api/users.py",
line 179, in create_login_url
raise NotAllowedError
NotAllowedError

On Feb 2, 10:09 am, abwaters <abry...@gmail.com> wrote:
> No...500 errors on every page on my appengine sites as well.
>
> On Feb 2, 5:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
>
> > I'm seeing the following error on all of my app engine sites
> > including:
>

> >https://appengine.google.com/http://www.hogbaysoftware.com/http://www...

[tony]

I am still seeing this. Must be something systemic. BTW, I am
sometimes seeing the error even when going directly to appspot.com.

..tony..

On Feb 2, 5:32 am, Matthew Trinneer <matt.trinn...@gmail.com> wrote:
> I'm seeing the same thing this morning too.  Nothing in my logs, but
> site is inaccessible using Safari 4.0.4 (www.bijout.com)
>
> <Error Message>
>
> Error: Server Error
>
> The server encountered an error and could not complete your request.
> If the problem persists, please report your problem and mention this
> error message and the query that caused it.
>
> </Error Message>
>
> On Feb 2, 8:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
>
>
>
> > I'm seeing the following error on all of my app engine sites
> > including:
>

> >https://appengine.google.com/http://www.hogbaysoftware.com/http://www...

[tijer]

I am experiencing the same issue on my domain/appengine app, however
it seems to differ for users depending on what browser they use
(Chrome seems to be more affected than others, one user using Safari
also submitted the issue).

Pls advice

On Feb 2, 2:32 pm, Matthew Trinneer <matt.trinn...@gmail.com> wrote:
> I'm seeing the same thing this morning too.  Nothing in my logs, but
> site is inaccessible using Safari 4.0.4 (www.bijout.com)
>
> <Error Message>
>
> Error: Server Error
>
> The server encountered an error and could not complete your request.
> If the problem persists, please report your problem and mention this
> error message and the query that caused it.
>
> </Error Message>
>
> On Feb 2, 8:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
>
>
>
> > I'm seeing the following error on all of my app engine sites
> > including:
>

> >https://appengine.google.com/http://www.hogbaysoftware.com/http://www...

[tony]

Now the status page itself is giving 500 errors!

http://code.google.com/status/appengine

..tony..

> > > google-appengi...@googlegroups.com<google-appengine%2Bunsubscrib e...@googlegroups.com>

[Aleksey Pesternikov]

our http://www.visitstreamer.com/ have the same problem.
Seems like Google just changed session cookie format (I noticed I had
to relogin everywhere including my android phone this morning) and the
old cookie stored in the browser cause the 500 error.
Any ideas how to workaround besides asking user to clear cookie?

On Feb 2, 5:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
> I'm seeing the following error on all of my app engine sites
> including:
>

> https://appengine.google.com/http://www.hogbaysoftware.com/http://www.simpletext.ws/
> ...
>
> -------------------------------------------------------------

[markkoberlein]

I'm getting the same errors with baikiddish.appspot.com. The cookies
fix did resolve the browser issue but I am unable to update the site
using the management console. Getting the same 500 error there.

> > > google-appengi...@googlegroups.com<google-appengine%2Bunsubscrib e...@googlegroups.com>

[rickmode]

I getting a "Server Error" hitting my app's "Datastore Viewer".

Earlier I could only access the app via the versioned URL, but that
cleared up.

Anyone know what's going on?

-rick
http://redcarpetapp.appspot.com/

On Feb 2, 5:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
> I'm seeing the following error on all of my app engine sites
> including:
>
> https://appengine.google.com/http://www.hogbaysoftware.com/http://www.simpletext.ws/
> ...
>
> -------------------------------------------------------------

[Sergey]

I aslo see “Error: Server Error” even on Google Chrome Extensions
page:
https://chrome.google.com/extensions
and on App Engine control panel:
https://appengine.google.com/

[Hugo Visser]

All sites mentioned work for me here, hope that helps...

On Feb 2, 2:12 pm, johntray <john.tur...@gmail.com> wrote:
> My site (http://gmailnotes.appspot.com) is down too, returning the
> same error. System status page indicates "no issues". What's going on?
>

> On Feb 2, 8:00 am, Jesse Grosjean <je...@hogbaysoftware.com> wrote:
>
> > I'm seeing the following error on all of my app engine sites
> > including:
>

> >https://appengine.google.com/http://www.hogbaysoftware.com/http://www...

[Sergey]

Clearing cookies helps for me, but all other don't know about it (even
how to clear cookies), yes.

[godDLL]

I was seeing the same message using *appspot domain, clearing the
single cookie related to that domain cleared that right up.
My app is set to expire cookies in two weeks, though, so that could be
awkward.

[Ikai L (Google)]

Hi everybody, I just wanted to let you all know that this issue has been resolved. Here's the thread on the downtime-notify list:

http://groups.google.com/group/google-appengine-downtime-notify/browse_thread/thread/7fb8a39149de3b55

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http://googleappengine.blogspot.com | http://twitter.com/app_engine

[M.A.]

I use the users API only for very few pages. And I'm actually getting
the 500 error even from static files (e.g. CSS).

[Ikai L (Google)]

Can you post your app-id and a link to some of your static files returning errors?

On Tue, Feb 2, 2010 at 10:39 AM, M.A. <miika....@gmail.com> wrote:

I use the users API only for very few pages. And I'm actually getting
the 500 error even from static files (e.g. CSS).

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