Google Admob - Live Ads are not showing in my app.

[Prateek Bhardwaj]

Hello Support Team , 

I have issue regarding integration of admob in specific app. Apps are displaying well in another app with same adunit id. but in my another app code is not working. 

Test ads are showing but real ads are not working. can i know reason behind it . 

Please help me ..

Thanks & Regards 

Prateek Bhardwaj

Android Developer

[Prateek Bhardwaj]

[Ivan Bautista (Mobile Ads SDK Team)]

Hello Prateek,

There are a number of factors that could result to ErrorCode: 0. Is the issue consistent in that particular app alone? Could you test with our sample apps and see if the issue is reproducible?

If it is reproducible with our sample apps, then, could you provide us the following so we could investigate further:

• Complete error/warning logs
• Ad Unit ID/s in question
• Sample code implementation from the app where issue is reproducible
• Charles logs with SSL Proxying  enabled

Regards,

Ivan Bautista

Mobile Ads SDK Team

[Prateek Bhardwaj]

yes  issue is coming in  particular app.  Before 10-15 days it was showing ads but since i integrated Firebase cloud messaging this issue is coming. please help me to solve this problem . 

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Prateek,

If you were able to serve live ads before with same Ad Unit ID, then this could possibly be a serving issue. To help us narrow down the cause of the error, could you verify first if you were able to load ads via our sample apps?

Also, providing us the following information would help us investigate further:

[Prateek Bhardwaj]

Hello Ivan Bautista , 

Ads are displaying now with your sample code and with my live adunit id. 

[Prateek Bhardwaj]

I think , There is issue with  package name of my android app.  Please Help me to solve this issue. 

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Prateek,

If you were able to load ads via the sample app and only experienced the issue when building with your package name, then this could possibly be a serving issue. It would be best to redirect your concern to the AdMob Product Support team and provide them your Ad Unit ID/s and package name in question so they could investigate. 

[Борис Мельников]

Have the same problem. Admob work if I change bundle identifier. But AdMob Product Support team not work.

понедельник, 20 марта 2017 г., 10:24:52 UTC+2 пользователь Ivan Bautista (Mobile Ads SDK Team) написал:

[Ivan Bautista (Mobile Ads SDK Team)]

Hello Borys,

Are you having problems accessing this form or any of the Contact Us options? You need to make sure that you are logged in using your AdMob/Gmail account before accessing those forms. In addition, you can also try accessing them in Incognito mode or try clearing your browser's cache. If none of those worked, then, you might be one of the publishers who currently have no access to the Contact Us options yet. If so, then changing the bundle identifier could be a possible workaround since you mentioned that it was working with a different bundle identifier.

[Borys Melnikov]

Thanks Ivan for your help, form work from aonther account.

вторник, 21 марта 2017 г., 5:21:47 UTC+2 пользователь Ivan Bautista (Mobile Ads SDK Team) написал:

[socialsp...@gmail.com]

Hi Prateek,

I am facing the exact same issue. Were you able to sort it out? I wrote to the support team and I am yet to hear back from them.

[Prateek Bhardwaj]

yes issue is resolved now . 

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[socialsp...@gmail.com]

Can you guide me, how you were able to resolve the issue?

To post to this group, send email to google-adm...@googlegroups.com.

[Prateek Bhardwaj]

adserving was disabled by admob team on specific package. that's why ads were not showing after contact to support team . they told me to correct screens in which ads were overlapping . and then again I said them please check updated apk and then ads get enabled by them . 

On Mar 29, 2017 15:26, <socialsp...@gmail.com> wrote:

Can you guide me, how you were able to resolve the issue?

On Wednesday, March 29, 2017 at 3:22:45 PM UTC+5:30, Prateek Bhardwaj wrote:

yes issue is resolved now . 

On Mar 29, 2017 15:20, <socialsp...@gmail.com> wrote:

Hi Prateek,

I am facing the exact same issue. Were you able to sort it out? I wrote to the support team and I am yet to hear back from them.

On Sunday, March 19, 2017 at 10:47:46 PM UTC+5:30, Prateek Bhardwaj wrote:

Hello Support Team , 

I have issue regarding integration of admob in specific app. Apps are displaying well in another app with same adunit id. but in my another app code is not working. 

Test ads are showing but real ads are not working. can i know reason behind it . 

Please help me ..

Thanks & Regards 

Prateek Bhardwaj

Android Developer

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[socialsp...@gmail.com]

Thanks Prateek. I think I should wait for the support team's response.

On Wednesday, March 29, 2017 at 3:29:26 PM UTC+5:30, Prateek Bhardwaj wrote:

adserving was disabled by admob team on specific package. that's why ads were not showing after contact to support team . they told me to correct screens in which ads were overlapping . and then again I said them please check updated apk and then ads get enabled by them . 

On Mar 29, 2017 15:26, <socialsp...@gmail.com> wrote:

Can you guide me, how you were able to resolve the issue?

On Wednesday, March 29, 2017 at 3:22:45 PM UTC+5:30, Prateek Bhardwaj wrote:

yes issue is resolved now . 

On Mar 29, 2017 15:20, <socialsp...@gmail.com> wrote:

Hi Prateek,

I am facing the exact same issue. Were you able to sort it out? I wrote to the support team and I am yet to hear back from them.

On Sunday, March 19, 2017 at 10:47:46 PM UTC+5:30, Prateek Bhardwaj wrote:

Hello Support Team , 

I have issue regarding integration of admob in specific app. Apps are displaying well in another app with same adunit id. but in my another app code is not working. 

Test ads are showing but real ads are not working. can i know reason behind it . 

Please help me ..

Thanks & Regards 

Prateek Bhardwaj

Android Developer

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[hindi...@gmail.com]

Hello Support Team , 

I have issue regarding displaying of admob ads in all app. Apps are displaying well before 1 month with same adunit id. but now my all app code are live as it is but ads not working. can i know reason behind it . 

Please help me fast..

Thanks & Regards 

Hetal Kathrotiya

Game Developer

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Hetal,

There are a number of factors that could affect Ad serving. However, seeing that this thread is more than 7 months old, I suggest that you create a new thread with the details of your concern (e.g. complete device logs, error encountered) and from there we could continue with the investigation.

For future reference, please refrain from posting in old threads.

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Raviraj,

I have to re-post your concern as it contains your App Id which is considered as confidential information. Please refrain from posting confidential information in the public forum.

That said, below is the copy of your initial post with the masked information.

Hi Ivan,

I have app from another account

https://play.google.com/store/apps/details?id=com.csharks.kitefever&hl=en

Integrated my admob ad unit of banner and interstitial under 

ca-app-pub-XXXXXXXXXXXXXXXX~XXXXXXXXXX

Problem: Ads are displaying test ads but now when the app is live no ads are displaying, also I have tried my other app ad ID which is already live adding testing device id but they are not displaying as well in testing. Help me out if its specific to the game issue. If it was so why are the test ads displaying.

Thanks in advance

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Raviraj,

If you were able to display test ads, then it's safe to assume that your code implementation is correct. That said, could you test out your Ad Unit Ids with our sample apps and see if you can reproduce the issue?

For us to check on our end, could you provide to us the Ad Unit Ids privately using the Reply privately to author option?

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Raviraj,

Thank you for testing it out with our sample apps and for sharing with us your findings privately. Since you were able to display test ads in your app, then the issue is not with your code implementation of the Mobile Ads SDK. Since you were able to display ads when testing your Ad Unit Id with our sample app, then this seems to be more of an Ad serving issue.

If you suspect that one of your accounts or apps were disabled, then it's best that you have this checked by the Product Support Team as they can further look into this. You may also use this Troubleshooter for additional assistance.

[android....@gmail.com]

Hi,

 

Banner Ads were working for us when we were using test App ID and Test Unit ID but when we created the build for play store/ live Environment with AdMob Live App ID and Unit ID we can’t see the Ads banner. (Error Code: 0)

And when we tried the same Live App ID and Unit ID with sample app we can see the banner. Please suggest a solution.

 

Thanks,

Best Wishes,

 

[Programmers World]

I am also facing the same problem.

[somasundaram A]

sir the same issue in my app also 

i am test with sample ad unit id it are ad is showing but  i am using my ad unit id it are not showing ads (interstitial Ad )

and i am also tried with your sample app also it are not showing ad....

what can i do please help me

[mobileadssdk-a...@google.com]

Hi,

Thank you for testing with our sample Ad Unit Ids and our sample apps. There are a number of factors that could affect Ad serving on your end. 

Knowing the error code thrown (via Ad events) will help us narrow down the root cause of your concern.

However, since this is an old thread, I suggest that you create a new thread and from there, we could continue with our investigation and share the error logs.

[chirag Radadiya]

[sticke...@gmail.com]

Hello Support Team,

I have integrated AdMob as per showing in sample code with appropriate appId and with valid unit id. My account is new so sometime Ads not filled which is fine. Whenever I open app in my Huawei Device ads not showing in all app but I have check same app in another device, ads showing properly and working fine with another all devices. I haven't added test device ID or not set as test device. Please help me out to solve this issue with my AdMob account. Please contact me on my mail sticke...@gmail.com for publisher ID and other details to resolve my problem.

Regards,

Sticker eMania

Android Developer

[mobileadssdk-a...@google.com]

Hello, 

It looks like the issue is specific to the device you're loading. Can you try loading the ads on a different Huawei device and see if you're able to load the ads? If yes, then it is an issue with the device you're loading. If not, could you please capture the Charles Proxy logs and share it with us, so I can take a look? You can refer to this Help Center Article on how to properly set it up. You can reply back via Reply privately to author option.

Thanks,

Bharani Cherukuri

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

[Fernando José Silva]

I have some problem. On emulator I can see the ad, when I install the apk file directly on device to, but when I launch the app on playstore not shows the ad.

In the firsts days 25, 26 and 27/11, when I add the app on Playstore everything worked well, but after that not.

Thanks,

Fernando Jose

[mobileadssdk-a...@google.com]

Hello Fernando, 

Can you make sure that you removed the test device while loading the ads from the APK? If you're still having an issue, could you please capture the Charles Proxy logs and share it with us, so I can take a look? You can refer to this Help Center Article on how to properly set it up. You can reply back via Reply privately to author option.

Thanks,

Bharani Cherukuri

Mobile Ads SDK Team

[Neelmoni Pujan]

[Joice George]

Sir,

Test Ads and Real ads with test ad tag are showing in the emulator and test device with development build. But Real Ads are not showing up in Real device and Test device by installing apk file after Release build. I tried with the sample project by admob too. Please Help !

[mobileadssdk-a...@google.com]

Hello Joice,

Can you please share your Ad unit Ids with us using "Reply Privately to Author" option to test it on our end as well? Are you able to load ads with your Ad unit Ids using our Sample apps? 

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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[Angel Todorov]

Hey Google AdMob team,

I have an inquiry similar to above. Let me quickly describe it:

1. I recently made my first flutter app

2. I have created a separate AdMob app for it as well as Ad unit - both created more than 2 weeks ago

3. I have integrated firebase_admob plugin to my app

4. I am able to see test banner within my app

5. I have changed appId and adUnitId to ones, created from within my AdMob account

6. I compiled my app to release mode

7. Once the app is started, I receive from the plugin MobileAdEvent.failedToLoad event and nothing is shown.

Any help would be greatly appreciated!

Thanks!

[mobileadssdk...@google.com]

Hello Angel,

Can you please share your Ad unit Id and complete device logs for us to take a look? You can use "Reply Privately to Author" option to share the details privately.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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[mobileadssdk...@google.com]

Hello Angel,

Thanks for sharing your Ad unit Id. I was not able to load the ads by testing with our sample apps. Can you make sure to update the Billing and Payments details on your account? Once you update these details, please note that it might take few hours for the changes to reflect on your account. I'd suggest that you wait for few hours and try loading the ads again. 

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsubscrib...@googlegroups.com.

[Angel Todorov]

Hi Deepika,

Thanks for the feedback.

Indeed, it seems I didn't confirm my payment details. However, when I switch to the "Payments" screen, I can see that "Account type" I have initially selected is "Individual". I would rather represent organization and any eventual payments should be transferred to my company bank account. I can see I can create a new payment profile (from the first dropdown), however, prior acting I would like to politely ask if it is ok to create a new payment profile with Business account type and then select it for my payment details. Any other details e.g. name & address will stays the same, since I am the company owner and its address matches already provided address.

Thanks,

Angel

[mobileadssdk...@google.com]

Hello Angel,

We would not be able to help you out with the payment setup as we deal with Mobile Ads SDK related technical questions only. You can reachout to AdMob Help Forum for assistance on such issues and you can also go through this article for more information.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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[Swadesh Verma]

add are not showing in my apps what is the main issue

[mobileadssdk...@google.com]

Hello there,

Please share your app link, Ad unit Ids and complete device logs using "Reply Privately to author" option for us to take a look.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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