Supported orientations has no common orientation with the application, and [GADFullScreenAdViewController shouldAutorotate] is returning YES

[张迪涵]

Hi, everyone

I'm developing an app which stay in portrait orientation. And it causes crash sometimes when the app is published

  - Firebase/AdMob (6.12.0):

    - Firebase/CoreOnly

    - Google-Mobile-Ads-SDK (~> 7.50)

Is there have any solutions to this problem?

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Thank you for reaching out to us.

Could you please provide the a sample project and its steps to trigger the issue? This will help us to identify the issue on my end. Kindly use the "Reply Privately to Author" option to share the details privately.

Regards,
Teejay Pimentel
Mobile Ads SDK Team

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[riverboat...@gmail.com]

Was this ever resolved? I am periodically getting the same crashes in my IOS app when ads are shown. I've also noticed that ads are auto-rotating the app orientation from landscape to portrait on my ipad. This is likely an issue as some of my screens are specifically constrained to landscape only

"Supported orientations has no common orientation with the application, and [GADFullScreenAdViewController shouldAutorotate] is returning YES"

One would assume there needs to be a way to configure the GADFullScreenAdViewController to respect the app settings.

[Google Mobile Ads SDK Developers]

Reposting the last inquiry (https://groups.google.com/g/google-admob-ads-sdk/c/Ej6KHUzartk) from the forum as it wasn't routed to our support queue. 

Regards, 

 

Princess Pamela Pineda  

Mobile Ads SDK Team

[Mobile Ads SDK Forum Advisor]

Hi Riverboat,

Thank you for reaching out to us. As this is an older post. There is nothing here that shows that this was every responded back to from the original user. If you can send over a simple sample that displays this issue we will be happy to look back into this. Plus we would suggest looking back into out documents as things have changed a lot over the past 2 years.

Regards,

William Pescherine Mobile Ads SDK Team

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[Rasmus V]

We are also seeing this, and just recently got a big spike of crashes with this issue (using Crashlytics). We havent managed to reproduce it ourselves.

[Mobile Ads SDK Forum Advisor]

Hi Rasmus,

Thank you for bringing this concern to our attention. Looking over this thread. I would start by asking if you can share via the "Reply to author" button with a simple sample that displays this issue. As well as any stacktraces or steps that you have seen that cause this issue. Also as this is an older issue, using an  older SDK version we would suggest upgrading to the more recent one.

Regards,

William Pescherine Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi Rasmus,

I work with William and will assist you. Thank you for giving us privately the full stacktrace, I raised it with my team. We will get back to you as soon as possible.

Regards,

Aryeh Baker Mobile Ads SDK Team

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[Rasmus V]

Any news? This is still our biggest cause of crash (~630 unique user crashes last 7 days).

[Mobile Ads SDK Forum Advisor]

Hi Ramus,

Thank you for reaching out to us. I was able to look over some of the feedback that our team has about this issue. And it seems like there was a fix pushed out that should have helped, especially if in Unity  with Google Ads SDK 8.8 , which it seems like should have helped you. If this issue still persists we would ask, if you can get another Crashlytics report that is more current so that we can pass it along to the team again.

Regards,

William Pescherine Mobile Ads SDK Team

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[Rasmus V]

Hey William, we are using Unity.
Are you saying that the issue was in Google Ads SDK 8.8 or that it was fixed in 8.8? Our current live version is currently using Google Ads SDK 8.8 (and we see the issue there). I see there's a   Google Ads SDK   8.9 available, is it fixed in this one you mean?

[Mobile Ads SDK Forum Advisor]

Hi Rasmus,

Thank you for messaging us back. I was able to look over the feedback again from our team. It does look like 8.8 should have a fix in it. But we have seen that it might not work for everyone. I see that we are looking into this issue and trying to resolve it. So if still not working please let us know and I can pass this on to my team.

Regards,

[Rasmus V]

We have not yet updated to Google Ad SDK 8.9. but 8.8 definately does not work.

[Mobile Ads SDK Forum Advisor]

Hi Rasmus,

Thank you for the feedback, there is a small fix for version 8.8 and it hopefully will mitigate somewhat the amount of crashes. We will get back to you as soon as we have more actionable information.

Regards,

Aryeh Baker Mobile Ads SDK Team

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[Rasmus V]

Hello again, can you please be a lot more clear when you write answers going forward. 

"Thank you for the feedback, there is a small fix for version 8.8" - this is very vague. It can either mean that there was a small fix in 8.8 (which didn't fix issues for us) or there is a small fix available for the issues found in 8.8.

[Mobile Ads SDK Forum Advisor]

Hi Rasmus,

Thank you for the follow up. From what I am seeing, the fix should be in 8.8, but at the same time. We are seeing that some people still might be having the issue. Let me reach back out to the team and see what they say about 8.9 or possible 8.10. 

Regards,

William Pescherine Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hello Rasmus,

I hope you're doing well.

I just want to circle back on this. The team mentioned that this has been fixed on SDK version 8.10.0+. Feel free to come back to us if you still encounter any issues regarding this.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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