Fwd: Your Apple Store Work Authorization

[Andy Cheung]

Just in time to use my warranty before it expires in December. My selfie camera has a little bit of white stuff at the corner behind the glass. I suspect it is dust but it doesn't affect the picture quality. They are happy to replace the display for me, no question asked. That will also replace the crack when I dropped my phone in Disney. Wonderful!

Best,

Andy

Begin forwarded message:

From: Apple Store Bellevue Square <donot...@apple.com>
Date: November 6, 2015 at 6:49:43 PM PST
To: repl...@gmail.com
Subject: Your Apple Store Work Authorization
Reply-To: donot...@apple.com

Thank you for visiting the Apple Store. Below is a copy of your service record.

	Apple Store Bellevue Square
06-Nov-15	425-519-0080

Genius Bar Work Authorization

*R174274418*

Repair No: R174274418

Customer Information		Product Information
Andy Cheung		Warranty Status: In Warranty(LP)
Redmond WA 98052-8687 USA		Model: IPHONE 6
		Date of Purchase: 21-Dec-14
		Serial No: DNQNT3N9G5MG

Problem Description/Diagnosis

Issue: Customer stated his front facing camera was misaligned
Steps to Reproduce: Visually verified issue at bar.
Cosmetic Condition: Hairline crack on bottom left corner.
Proposed Resolution: Attempt display replacement.

Employee 946414330

Repair Estimate

Item Number	Description	Price	Amount Due	Customer KBB
661-00141	Display, Space Gray, iPhone 6	$ 109.00	$ 0.00
Total (Tax not included)		$ 109.00	$ 0.00

By signing below, I agree that:

• the Repair Terms and Conditions on the reverse side of this page will apply to the service of the product identified above;

• Apple is not responsible for any loss, corruption, or breach of the data on my product during service; and

• as loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Apple for service

• goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods

Repair Terms and Conditions and be found at http://www.apple.com/legal/sales-support/terms/repair/retailservice.html.

[Eric Cheung]

That's awesome. I have set a reminder for myself to bring in my iPhone for a check before warranty expires. 

Regards, 

Eric

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[Kaye Cheung]

Eric, when you come back can you help me buy a new HDD for my macbook? I am always running out of space.

Thx

Kaye

ᐧ

[Eric Cheung]

Sure. 

Regards, 

Eric

[Andy Cheung]

fyi - the photo below shows the "misalignment" of my front-facing camera. I suspect the dust found its way to get in from the ear piece and accumulates at the edge of the camera. I suppose this happens because I often put the phone upside down in the back pocket of my pants. My Windows Phone also had a dusty selfie camera and might be due to the same reason.

Please help check Mom's iPhone for any warranty-worthy fix when it is close to expiry. Thx. 

Free crack screen fix from Apple :)

​

Best,

- /.ndy

[Eric Cheung]

Good idea. Mom's camera expires before mine. I set a reminder. 

Regards, 

Eric

On Nov 8, 2015, at 6:55 AM, Andy Cheung <repl...@gmail.com> wrote:

fyi - the photo below shows the "misalignment" of my front-facing camera. I suspect the dust found its way to get in from the ear piece and accumulates at the edge of the camera. I suppose this happens because I often put the phone upside down in the back pocket of my pants. My Windows Phone also had a dusty selfie camera and might be due to the same reason.

Please help check Mom's iPhone for any warranty-worthy fix when it is close to expiry. Thx. 

<WP_20151107_008.jpg>

Free crack screen fix from Apple :)

<WP_20151107_009.jpg>
​