ATG audit query

[Dina Nassar]

currently auditing the (Oracle ATG web commerce) that is used by one of my clients; Oracle provides hosting and administration services to the client, . I have a few queries :

o What are their (my client) administration privileges on the system , in terms of control access and changes ?

o Do they have access to view the audit trail ? or they have to request it
from Oracle ?

o They have provided me with an audit trail (excel sheet) , is it the only format to export the audit trail ?

o Is there a way to know the number of users who actually using the application (back end operations)

o What about Backup ? how is coordinated between oracle and customer ? how long (on average) does it take to restore data from Oracle ATG?

[Shailendra Pateria]

See some comments - 

On Wed, Aug 10, 2016 at 9:35 PM, Dina Nassar <dinan...@gmail.com> wrote:

 currently auditing the (Oracle ATG web commerce) that is used by one of my clients; Oracle provides hosting and administration services to the client, . I have a few queries :

o    What are their (my client) administration privileges on the system , in terms of control access and changes ?

I have normally seen read only access to servers. Run time configurations in ATG are done using Dynamo Console which should not be accessible to your client either.

o    Do they have access to view the audit trail ? or they have to request it
from Oracle ?

There is no set audit trail though clients normally have read only access to system (logs)and have to request for anything investigative.

o    They have provided me with an audit trail (excel sheet) , is it the only format to export the audit trail ?

Not sure.

o    Is there a way to know the number of users who actually using the application (back end operations)

If you mean back end operations as in BCC/CSC then yes, users are stored in database. you will have to request Oracle for access to that.

o    What about Backup ? how is coordinated between oracle and customer ? how long (on average) does it take to restore data from Oracle ATG?

Few hours
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Cheers,
Shailendra