FW: [Fwd: Inquiry on Servicing on VarioUltra braille displays]

[lenore...@gmail.com]

Hello guys!

As I promised, here is the response I received from Tiffany Pearson of IRTI
corroborating Jeff's statement that IRTI is now servicing VarioUltras and
right HERE in my area! Rich, I hope I'm very clear about this! You can
pick onTiffany for more info if you'd like!

Thanks!

EOM

-----Original Message-----
From: tif...@irti.net <tif...@irti.net>
Sent: Tuesday, April 20, 2021 11:56 AM
To: lenore...@gmail.com
Subject: FW: [Fwd: Inquiry on Servicing on VarioUltra braille displays]

Hello Lenore,

Yes you heard correct. We are the US service center for Vario Ultra displays
located in Grass Valley. We started doing this last summer and word is still
spreading. We have repaired about 40 displays so far. From ultrasonic
cleaning to full blown repairs we can do it. Also carry replacement carry
cases and straps.

For people looking for repairs, please contact us at in...@irti.net,
tif...@irti.net or 800-322-4784 to get an RMA for service.

Thank you!
Tiffany Pearson




-----Original Message-----
From: in...@irti.net <in...@irti.net>
Sent: Tuesday, April 20, 2021 8:33 AM
To: phyl...@irti.net
Subject: [Fwd: Inquiry on Servicing on VarioUltra braille displays]

---------------------------- Original Message ----------------------------
Subject: Inquiry on Servicing on VarioUltra braille displays
From: lenore...@gmail.com
Date: Mon, April 19, 2021 5:32 pm
To: In...@IRTI.net
--------------------------------------------------------------------------

April 19, 2021



To whom it may concern:



My name is Lenore Presley. I am a DeafBlind woman living in Sacramento, CA.
I am not a customer or anything. I am writing to inquire whether your
company is servicing VarioUltra braille displays, formerly manufactured by
BAUM in Germany.



I am on the AppleBraille mailing group list. Word has gone out that your
company had agreed to service or repair VarioUltra braille displays after
BAUM went bankrupt in Germany. I would like to verify the information with
you. Please advise me if your company is servicing the displays and if so,
where. In Grass Valley?



Thank you in advance for your consideration and response to this e-mail
inquiry.



Sincerely yours,



Lenore Presley ;o)

[Paul Mcgann]

leno4r5e3, a


i have two varioultra 20 and 40. i sent to irti ande they did good job.
alreayd.l;


tiffany did mention that there is another compnay in massachusetts doing
this ttoo.


one more thing, there is ebraille in new york doing repairs, too. i like
irti more bnecause they tell me more details than ebraille.


i am letting tiffanyt know that she can confirm that there is company in
massacusetts.


sincerely,

rich

[jeffrey...@gmail.com]

Jeff here>

Thanks, Lenore, for sharing the information. I am a bit surprised that it has been opened since last summer which is almost one year ago. They also sell VU's, too.

Thanks again.

EOM

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[jeffrey...@gmail.com]

Rich:

Jeff here.

Was it expensive to have your VU's serviced?

Thank you in advance.

EOM

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[Paul Mcgann]

jeff,


rich here.


nope, irti treats very good. good costs. they replasced micro port with
new usb c port. i like usb c cables better than micro cable.


sincerely,

rich

[jeffrey...@gmail.com]

Jeff here.

Thank you, Rich, for the information.

Yours Truly,
Jeff

[Paul Mcgann]

tiffany,


okay, fine. peter proscia did mention to me of another peter
communicating with other company in massachusetts regarding of
difficulties of pairing  vu and iphone if we reboot vu displays. since
ios 13 made effective, it cut pairing and we had to get someone to help
pairing like my sister coming over my house a lot. but after you fixed
the settings with new version, this works much better than before. hope
this helps.


sincerely,

rich


On 4/21/2021 2:37 PM, tif...@irti.net wrote:
> Hi Rich,
> The two other companies you speak of are only doing repairs on the other Visio products, such as Visio Book, Visio Desk and other low vision products. We are the only service center in the US for Visiobraille braille products. For any questions or repairs please contact us here at IRTI.
>
> Hope this clears up the confusion.
>
> Regards,
> Tiffany Pearson
> Service/Support Specialist
> www.irti.net
> 800-322-4784

>
> -----Original Message-----
> From: Paul Mcgann <rkmc...@comcast.net>
> Sent: Tuesday, April 20, 2021 4:59 PM
> To: appleb...@googlegroups.com; lenore...@gmail.com; Tiffany Pearson <tif...@IRTI.net>

[jeffrey...@gmail.com]

Jeff here:

Thanks for sharing this with us. Do you read books on VU... in BRF or TXT??

Thanks!


Yours Trtuly,
Jeff

-----Original Message-----
From: appleb...@googlegroups.com <appleb...@googlegroups.com> On Behalf Of Paul Mcgann

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