System errors: Script runs sometimes and sometimes gives an error

[Luuk]

Hi,

In CID 471-232-9063 we're running an ads script on hourly basis. The script is named: "Campaigns and adgroups export V2 van Luuk".

Once in a while, the script fails because of "system errors", whatever that may be. Sometimes this happens after a few seconds other times it happens after a few minutes. The only thing that's the same, is the error message but it seems like an internal error message that is related to the Google Ads backend and not to our script.

The error is: 

Exception: An error occurred during execution.
    at adsapp_compiled:18083:138
    at adsapp_compiled:18094:9
    at ra (adsapp_compiled:227:15)
    at Object.search (adsapp_compiled:235:20)
    at eI.search (adsapp_compiled:18209:36)
    at OH.search (adsapp_compiled:17786:19)
    at PH.search (adsapp_compiled:17881:20)
    at WH.search (adsapp_compiled:17973:19)
    at ed (adsapp_compiled:1041:32)
    at ed.next (<anonymous>)

I'm unable to reproduce the issue on a consistent basis, so I don't know how to solve it. Could you please have a look at it? If you look at the execution history you will see the system errors.

Please let me know before making any changes, since our campaigns depend on this script.

Best,

Luuk

[Luuk]

It might be related to this issue where I had something similar, which your team is probably looking into: https://groups.google.com/g/adwords-scripts/c/45LFvDAqT54/m/5rYE7GpQAwAJ

Op dinsdag 28 juni 2022 om 20:14:57 UTC+2 schreef Luuk:

[Google Ads Scripts Forum]

Reposting the last inquiry (https://groups.google.com/g/adwords-scripts/c/IYkAEHtSPqc/m/q7uw6IoGAgAJ) from the forum as it wasn't routed to our support queue.

Regards,

Yasmin
Google Ads Scripts Team

[Google Ads Scripts Forum Advisor]

Hello,

Thanks for reaching out. As the error messages are different between the two threads, please allow me to raise this issue to our team. We will provide an update as soon as we have more information.

Thanks,

Matt Google Ads Scripts Team

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[Luuk]

Hi,

Since we are required to move to the new ads script experience by the end of this month, I was wondering if would be able to give an update on this issue? Do you expect any updates before the end of this month?

Best,

Luuk

Op woensdag 20 juli 2022 om 17:07:18 UTC+2 schreef adsscripts:

[Google Ads Scripts Forum Advisor]

Hello Luuk,

I’m James, also a member of the Google Ads scripts support team. 

I’m afraid that there are no updates yet regarding your issue as our internal team is continuously investigating this. I understand this issue has been taking some time to resolve and the deadline is approaching, but I assure you that our team is doing everything in our abilities to resolve pending issues on our end. We appreciate your continued patience on this matter. Rest assured that someone from our team will keep this thread for any significant updates.

Regards,

James Howell Google Ads Scripts Team

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[Google Ads Scripts Forum Advisor]

Hello Luuk,

 

Just circling back on this as our internal team has reported this has been fixed. If you're still experiencing an issue on your end, we'd appreciate it if you could report back with the error.

 

Best regards,

 

Google Ads Scripts Team

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[Luuk]

Hi,

It seems that the issue has been fixed, thanks :)

Op woensdag 15 maart 2023 om 14:46:43 UTC+1 schreef Google Ads Scripts Forum Advisor: