Cost and conversion missmatch when Click Type is selected

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Johan Wallinder

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Sep 6, 2021, 8:58:44 AMSep 6
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Hi.

We have discovered a mismatch when we include "segments.click_type" in the ad_group_ad report. Cost and conversion values are less through the API compared what we see in the UI. If we remove Click Type the numbers align equally. 
Previously we have seen a simliar mismatch for impressions, but this time impressions are the same in the UI as through the API. 

We cannot find any reason for this in the documentation. Do you know why this strange behaviour is occurring (or is it a bug?). 


Best Regards
Johan Wallinder // Developer @ Funnel

Google Ads API Forum Advisor

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Sep 7, 2021, 3:41:39 AMSep 7
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Hi Johan,

Thanks for posting your concern.

To investigate the issue, could you provide the complete request and response logs with request ID generated on your end for the report with and without segments.click_type? You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,
Google Logo
Ernie John Blanca Tacata
Google Ads API Team
 


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Google Ads API Forum Advisor

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Sep 10, 2021, 4:22:04 PMSep 10
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Hi Johan,

I work with Ernie and will assist you. Thank for sending us privately your logs. When running the report with segments.click with impersonation I received many rows, each with the wanted metrics. Could you try running your report again and checking that you are recording the response correctly?

Regards,

Google Logo
Aryeh Baker
Google Ads API Team
 


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Johan Wallinder

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Sep 13, 2021, 8:10:59 AMSep 13
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Hi Aryeh!

Our problem is not missing metrics but rather a mismatch in the data "Cost and conversion values are less through the API compared what we see in the UI".

We hope that you can help us understand this for us! 

BR
Johan

Google Ads API Forum Advisor

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Sep 14, 2021, 12:30:49 PMSep 14
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Hi Johan,

Please forgive me for misunderstanding. I tried the query with segments.click_type, just taking out segments.date and ordering by metrics.clicks desc and the report matched up with a campaign report from "reports" in the UI where you add the "click type" and set the report to 1/1/21 to 4/30/21. Otherwise, every day will be counted separately. The top few rows were the equivalent. If you still find a discrepancy, could you narrow down the query so we can take a look?

maria.r...@funnel.io

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Sep 15, 2021, 4:46:18 AMSep 15
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Hi Aryeh,

We can see that metrics.clicks are matching between the APIs, we have seen that metrics.conversions and metrics.cost_micros are not alined between the APIs. Could you please take another look?

Kind regards,
Maria Ravander
Developer @ Funnel

Google Ads API Forum Advisor

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Sep 16, 2021, 1:08:39 AMSep 16
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Hi Maria,

Thank you for the reply.

Could you provide the sample API results where we can see the part of the issue below to further investigate? Please provide it again via Reply privately to author option.
"we have seen that metrics.conversions and metrics.cost_micros are not aligned between the APIs"

Regards,
Google Logo
Ernie John Blanca Tacata
Google Ads API Team
 


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Johan Wallinder

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Sep 17, 2021, 11:07:08 AMSep 17
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Hi.

This is how the response looks like when we have enabled the logging in the Python lib. Please advise us how to get the full response and log it!

Response
-------
Headers: {
  "content-disposition": "attachment",
  "request-id": "<removed>"
}
Response: None


Have a nice weekend.
/Johan

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Google Ads API Forum Advisor

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Sep 20, 2021, 4:21:45 PMSep 20
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Hi Johan,

If you set logging level to debug and still cannot get a log you may try resolving this with the Python Client Library issue tracker and then coming back to us.

Regards,

Google Logo
Aryeh Baker
Google Ads API Team
 


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Johan Wallinder

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Sep 21, 2021, 7:54:27 AMSep 21
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Google Ads API Forum Advisor

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Sep 21, 2021, 11:23:41 PMSep 21
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Hi Johan,

Thank you for the replies.

Once the issue on logging API transactions will be resolved, then provide to us the information that I am asking below so that we can further investigate and to address it:


Could you provide the sample API results where we can see the part of the issue below to further investigate? Please provide it again via Reply privately to author option.
"we have seen that metrics.conversions and metrics.cost_micros are not aligned between the APIs"


Regards,
Google Logo
Ernie John Blanca Tacata
Google Ads API Team
 


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Johan Wallinder

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Oct 1, 2021, 8:11:56 AMOct 1
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Hi Ernie!

The team for Google Ads python lib says that you are able to get the response object from the request-id that we have provided. You can find the request-id from one of our private messages to you. If you don't know how to do that they welcome you to reach out to them for assistance. 

Best regards
Johan Wallinder

Google Ads API Forum Advisor

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Oct 4, 2021, 5:05:29 AMOct 4
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Hello Johan,

Thanks for getting back to us.

On the last thread where you've responded to my colleague (Ernie), the request-id of your then latest provided response log was <removed>. Can you share to us the latest / updated request-id instead? In addition to that, can you also share the full UI screenshot wherein you've mentioned that "we have seen that metrics.conversions and metrics.cost_micros are not aligned between the APIs" so we can compare those with the API results?

Please send the requested details via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Regards,

Google Logo
Mark Kevin Albios
Google Ads API Team
 

 

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