Google Ads API Basic Access Request

[Edward Kim]

Hi Team,

I've applied for the Google Ads API Basic Access but I haven't received any feedback nor response.

I was looking for a Case ID but didn't see one after submitting the form and seeing the success response.

I submitted another form just in case I missed something but that doesn't appear to be the case. 

Here is my Google Ads Manager Account ID: 861-674-4729

I was wondering if I could get some form of feedback or at least the case ID for tracking purposes please.

Thank you!

[Edward Kim]

Hi Team, 

I wanted to follow up on the previous message to see if there was any traction on this or if you needed anything else from me

[Google Ads API and AdWords API Forum]

Re-posting the last inquiry (https://groups.google.com/g/adwords-api/c/TAkDEP3NhzY) from the forum as it wasn't routed to our support queue.

Regards,
Google Ads API Team

[Edward Kim]

Hi Team,

Does/Can this inquiry need to be redirected to the Google Ads Compliance Team?

[Google Ads API and AdWords API Forum]

Hi, 

Thanks for reaching out to the Google Ads API Forum. I hope you are doing well today.

I understand that you have concerns about your application for Google Ads API Basic Access and haven’t received any feedback or response yet from the Compliance team.

Since this case wasn’t routed to our support queue, we can’t directly route your concern to the Compliance team. To do this, we request to provide your Google Ads account or the MCC ID and Case ID (if there is any generated in the format of 0-0###########0) from Compliance team form (https://support.google.com/adspolicy/contact/contact_ads_api) via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com. Thank you for your patience and understanding. Rest assured that we will further assist you on this matter.

Your response privately is highly appreciated. Have a great day.

Regards,
Google Ads API Team

[Edward Kim]

Hi Team,

I've replied privately with the information and I haven't received any reply nor feedback. 

I've also submitted a form to the compliance team and I've yet to receive any reply or feedback.

Is there anything else I can do to get this process moving?

[Google Ads API and AdWords API Forum]

Re-posting the last inquiry (https://groups.google.com/g/adwords-api/c/TAkDEP3NhzY) from the forum as it wasn't routed to our support queue.

Regards,
Google Ads API Team

[Google Ads API and AdWords API Forum]

Hi, 

Thank you for coming back to us and for the update. I hope you are doing well today.

I understand your concern, as this matter is as important to us as it is to you, we deeply understand the inconvenience this situation has caused.

Unfortunately, this case wasn’t routed again to our support queue and due to this reason we can’t directly route your concern to the Compliance team. Since you already reply privately. I humbly ask to directly email us to googleadsa...@google.com together with your Google Ads account or the MCC ID, Case ID and reason. We request you to create a new email thread on our support queue, for us to move forward on this matter.

We highly appreciate your patience and understanding. Rest assured that we will further assist you on this matter together with the compliance team.

Have a great day.

Regards,
Google Ads API Team