Ads are not updating with Batch Job but with single mutate request

[Mohsin Khan]

Hello,

I am trying to update ads in bulk with BatchJobs but everything is working like updating AdGroup and Keywords but not ads.

I figgered out that if I make the same operation as a mutate request and not batch job then it works but when I upload the same operation in google batch jobs then I get the FILE_FORMAT_ERROR and the download XML file is empty so I can not trace what it wrong.

I have created one issue here https://github.com/googleads/googleads-php-lib/issues/708
but they asked me to post first in this Group and if this still is a problem then I can reopen the issue.

Thanks,

Regards.

Mohsin Khan

[Mohsin Khan]

Batch jobs and SOAP logs are attached.

[AdWords API and Google Ads API Forum]

Reposting the last inquiry (https://groups.google.com/g/adwords-api/c/BhiMoqR50po/m/t30sBfAYBQAJ) from the forum as it wasn't routed to our support queue.

Cheers,

Aryeh Baker

Google Ads API Team

[Google Ads API Forum Advisor]

Hi Mohsin,

I appreciate your patience to this concern.

You've mentioned in your initial post that you encountered the FILE_FORMAT_ERROR, however, I wasn't able to see it in the provided SOAP logs. With this, if this error is still persisting, could you provide the complete SOAP request and response logs generated on your where we can see the error?

Otherwise, if you experiencing different error, then please provide more details about it that is related to the provided SOAP logs to further check.

You can provide the requested details via Reply privately to author option.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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