uCreate Print, Problem with accented characters

[la...@msuprint.com]

Every time I get a data file with accented characters such as é, Ä, ç, etc, UCreate stops on that record, gives the dialog box “User has canceled this action” and it does not produce the merged PDF.

Is there a work around for this?

Data files are double quoted .csv

Merge is done in Indesign CS6 (8.1)

XMPie version is uCreate Print Standard 6.0.1 Build 6175

Mac OS 10.10.5


THANKS!!
~ ~ ~ ~
Matthew "LAMMY" Lamoureux
la...@msuprint.com

[couch]

I have not seen this behavior before. It is probably nothing to do with the characters. Can you provide a sample data file that shows this? (Obviously remove any sensitive customer data.)

The usual issue with accented characters, is that they appear as question marks, square boxes, or gibberish - for these issues, the solution is:

1) The csv file should be saved with unicode or utf-16 encoding and not ansi, shift-jis or any other encoding type.

2) The font that you use in the InDesign document needs to be one which has the characters in question.

[Matthew "LAMMY" Lamoureux]

A lot of times it’s in a character in names. The fonts are pretty typical since it’s addressing mostly. They show in Indesign as a box with an X in it and the character is highlighted pink.

I’ll look into the encoding. What is odd is while the character is fine in Excel, when I open the .csv in CSVed to add double quotes it’s not the right character there either. I can make it right there, but it still doesn’t show up correct in Indesign.

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[Paul Abney]

I to had this problem with csv files saved from Excel. I now export to unicode text from excel which is tab delimited and that has solved the issue for me.

[dal...@viatechpub.com]

Save as: UTF-16.txt format
Assign to XMPie template as .txt with Tab Delimited.

[Rook]

Sorry for the thread resurrection, but I just signed into this group - I have/had this problem as well.
I'm currently using the same version of XMPie uCreate Print and InDesign that Lammy is, 'cept on a PC.
I've found that if I convert the text file/csv file to ANSI encoding that the output keeps the accents intact. I'm not sure of the REASON why it works, but using a tool such as Notepad++ (PC) or TextWrangler (Mac) will allow you to "save text files as..." a different encoding method.
If it's not solved yet, let me know if this works.

On Wednesday, December 2, 2015 at 7:46:03 AM UTC-6, la...@msuprint.com wrote:

Every time I get a data file with accented characters such as é, Ä, ç, etc, UCreate stops on that record, gives the dialog box “User has canceled this action” and it does not produce the merged PDF.
Is there a work around for this?

Data files are double quoted .csv, Merge is done in Indesign CS6 (8.1), XMPie version is uCreate Print Standard 6.0.1 Build 6175, Mac OS 10.10.5

[Matthew "LAMMY" Lamoureux]

Thanks Rook,
I’ve been using the Unicode text format the few times it’s come up since this post and it seems to be working. Well, XMPie isn’t crashing with it. Wether or not the characters are right. . . . .

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