web2py website error with Chinese user

[Gael Princivalle]

Hello all.

I've got a Chinese user that complains he cannot login in a web2py website that I've done.

He send me a printscreen where all CSS and Javascript are not loaded, so he can't login.

If he use a VPN it's ok.

Someone know why ? Perhaps it's due to Chinese network restrictions ?

Thanks.

[Niphlod]

who knows. Are you serving all assets from the same location as the site or not ?

[Gael Princivalle]

Yes, everything's is in the same server.

That's quite complicated to understand what's going wrong as I don't have a Chinese computer  for testing.

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Gael Princivalle

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[Leonel Câmara]

Are the files being loaded? If the user opens up a console does he get an error?

[Niphlod]

if you're serving all assets from the same hostname, then "Chinese network restrictions" aren't the cause. Maybe a wrongly set proxy, but it's entirely not web2py's fault, nor your app's code.

[Dave S]

On Thursday, October 23, 2014 12:27:09 PM UTC-7, Niphlod wrote:

if you're serving all assets from the same hostname, then "Chinese network restrictions" aren't the cause. Maybe a wrongly set proxy, but it's entirely not web2py's fault, nor your app's code.

Could the user's browser have the setting set to "use personal css instead of site's"?  I'm not sure how VPNs would play into that, though, except through identifying the site to apply the [local] css to.

/dps
 

[Gael Princivalle]

Thanks to all for our answers.

I've check with other Chinese users if they have some problems to login and everything's ok.

So certainly the user that don't reach to load CSS files have a specific problem on his computer.