Open new installation - Cannot create "Regular User"

[Randy Black]

I followed the installation instructions here https://scalr-wiki.atlassian.net/wiki/display/docs/Installation+and+Upgrade+Instructions

I go to create a Regular User and the form, when selecting "Save" does nothing.  Only error I see is in "/opt/scalr-server/var/log/php/php-errors.log": 

[07-Jan-2016 21:06:07 UTC] Error E_WARNING session_start(): Memcached: Failed to read session data: NOT FOUND, in /opt/scalr-server/embedded/scalr/app/src/Scalr/Session.php:220

Stack trace:

  #0 [internal function]: Scalr::errorHandler(2, 'session_start()...', '/opt/scalr-serv...', 220, Array)

  #1 /opt/scalr-server/embedded/scalr/app/src/Scalr/Session.php(220): session_start()

  #2 /opt/scalr-server/embedded/scalr/app/src/Scalr/Session.php(103): Scalr_Session::restore()

  #3 /opt/scalr-server/embedded/scalr/app/www/ui.php(57): Scalr_Session::getInstance()

  #4 {main}

Does this stuff work?   Am I doing something way wrong?

[Jay Farschman]

Randy,

I can confirm the same thing except I did an upgrade.  Here is how I replicate the problem:

1. "Admin | Accounts | New Account" - (http://scalr/#/admin/accounts/create)
2. Fill in the all the fields.
3. Click "Save"

At this point the "Save" button flashes, but nothing more happens.  I don't see anything in log/httpd/*.log or anything NEW in the php/php-errors.log.  I say new because I do get the exact same Memcached error that you are seeing.

[Igor Savchenko]

Hi guys,

We were unable to reproduce this with default configs. Can you please send me your /etc/scalr/scalr-server.rb file to igor at scalr.com

Thanks,

Igor

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[Igor Savchenko]

Hi guys,

Can you please provide a screenshot of the New account page with all
data right before clicking save. Also can you please check Console log
(Firebug or Chrome dev tools) for any JS errors.

We're unable to reproduce this on a fresh install.

Thanks,
Igor

[Jay Farschman]

Igor,

I had to roll mine back to 5.8.  I may be able to roll forward again today, but I'm being asked to deal with DNS issues today.

[Igor Savchenko]

Guys, after installing a new version of scalr, have you run
'scalr-server-ctl reconfigure'? Can you please run it and provide
output (it will be big, so use gist or something like this).

Thanks,
Igor

[Jay Farschman]

I'm doing the upgrade now and will email you the output of 'scalr-server-ctl reconfigure' in a few minutes.  For reference, I've done the following for the upgrade.

apt-get update
apt-get upgrade
scalr-server-ctl reconfigure

[Igor Savchenko]

Thanks Jay,

In case if it won't work, ping me on my work email and will setup a
screensharing session to troubleshoot this.

Regards,
Igor

[Jay Farschman]

https://gist.github.com/anonymous/9164b20af5a46e656346

The gist above is the output of the `scalr-server-ctl reconfigure | tee reconfigure.txt`

On Wednesday, January 13, 2016 at 10:36:00 AM UTC-7, DicsyDel wrote:

[Igor Savchenko]

Please run it one more time and provide output of a new run.

Thanks,
Igor

[Jay Farschman]

Second run, is cleaner

https://gist.github.com/anonymous/25b416706034fae58d7c

Problem is still there.  Cannot create a new account in the admin interface.

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[Igor Savchenko]

Do you have some time now to do a webex call? If yes, I'll send you details.

Regards,
Igor

[Jay Farschman]

Igor,

Sure.  Send me the details.  I'll screen share and walk through whatever you need.

[Igor Savchenko]

Randy,

We've found that password field is not very intuitive. Can you please
confirm that it's not red before you clicking Save button.

Regards,
Igor

[Krishna Kurkal]

I just ran into the same issue.  Followed install instructions on this page: https://scalr-wiki.atlassian.net/wiki/display/docs/Installation+and+Upgrade+Instructions and see the exact same behavior.  And I can't see anything in the logs at 

/opt/scalr-server/var/log location.

Any advise on how to get past this stage?

Thanks,

Krishna

[Marc O'Brien]

Hi Krishna,

In several cases this has been due to an invalid password.  If you mouse over the password field, are you presented with a tool tip describing the password properties?  Could you attach a screenshot of this?

Many thanks,
Wm. Marc O'Brien
Scalr Technical Support

Example:

[Krishna Kurkal]

Never mind.  It was the password restrictions that was causing.  All good, please ignore.

[Jay Farschman]

I saw that too. The password restrictions were subtle.