Asus Xtion and USB 3.0 Connection Problems

[Christoph Heindl]

It seems like numerous people have problems connecting to their Asus Xtion device through an USB 3.0 port. If you have an USB 2.0 port, use this instead.

We are in contact with ASUS on this matter. To our knowledge this is a firmware issue that PrimeSense is aware of. See this thread details

https://groups.google.com/d/topic/openni-dev/fo9GZX4-sBs/discussion

We will keep you posted when we have updates. In the mean-time you can try to work with Kinect devices on USB 3.0 ports.

Best,

Christoph

[Christoph Heindl]

We've just received this update from the product manager of the Xtion family:

Regarding the USB3.0 port issue, yes, it is our limitation.

We will phase in a new revision to support USB3.0 port. The current status is under testing. 

[Sean Tu]

Does this mean it is a software issue and we can expect an update?

[Christoph Heindl]

Yes, I would assume a software update fixes this issue. Will check with asus.

[matiu...@gmail.com]

Can you believe I just bought a new laptop specifically for portable scanning with my Xion... wasn't cheap either, 3Gb gfx dedicated RAM! Of course it's new and only has USB 3.0. It's useless for the reason I purchased it! :(

[Sean Tu]

Although my Asus G74 has USB 2.0 ports so I'm okay, I have to find some irony in that my Asus Xtion does not work with my Asus notebook's industry standard USB 3.0 port.

[noah.s...@gmail.com]

Same here. My new Asus Ultrabook, which I bought specifically for developing against the xtion...doesn't work with it! C'mon guys!!

[pjo...@gmail.com]

Any word on the new revision?

[Christoph Heindl]

Am Montag, 10. September 2012 21:01:46 UTC+2 schrieb pjo...@gmail.com:

Any word on the new revision?

No news, will keep everyone posted when something happens. Maybe we can arrange something as far as beta-testing is concerned. 

[Christoph Heindl]

Here are some breaking news regarding the USB issue: ASUS intends to release the new software int the end of September.

[matiu...@gmail.com]

On Friday, September 14, 2012 1:13:25 PM UTC+1, Christoph Heindl wrote:
> Here are some breaking news regarding the USB issue: ASUS intends to release the new software int the end of September.

Thanks Christoph.

[wha...@gmail.com]

On Friday, September 14, 2012 5:13:25 AM UTC-7, Christoph Heindl wrote:
> Here are some breaking news regarding the USB issue: ASUS intends to release the new software int the end of September.

Any news on this? Thanks for your help/

[gsch...@gmail.com]

Is there any new software available? Have brand new ASUS Notebook with only USB3!! Specially for scanning, and now.. yes not it's not working. ...!!!

[gsch...@gmail.com]

I've tried, due to fact

USB3= 4.5W; 5V ; 0.9A --> 5.55 Ohm
USB2= 2.5W; 5V ; 0.5A --> 10 Ohm

to decrase the 0.9A to 0.5A due to more resistor (4.45 Ohm).

didn't help!! :-(

for mac i found this https://groups.google.com/forum/?fromgroups=#!searchin/openni-dev/usb3$20win7/openni-dev/SFtKbxAzDQs/3K-CveV_2JQJ

[Christoph Heindl]

Am Samstag, 6. Oktober 2012 23:16:42 UTC+2 schrieb gsch...@gmail.com:

I've tried, due to fact

USB3= 4.5W; 5V ; 0.9A --> 5.55 Ohm
USB2= 2.5W; 5V ; 0.5A --> 10 Ohm

How did you do that?

[gsch...@gmail.com]

I cut the line and brazed 4.45 Ohm between. So to U=R*I should be the same if you raised the resistance.

So the problem. I think it is the higher transfer rate, not the current that gave the problem.

https://groups.google.com/forum/?fromgroups=#!msg/openni-dev/fo9GZX4-sBs/QV4sScnBI2gJ

hope soon means 1 day, you told end of september.. hope you're great software will work with USB3 too.

[Sean Tu]

By doing that all you did was drop the voltage. 

The current draw is based on the demand of whatever is hooked up to the thing. Current, and I know this is a terrible metaphor, is pulled not pushed. 

The ability to provide more power at 5v than needed should have nothing to do with why the thing doesn't work.

[gsch...@gmail.com]

Am Mittwoch, 10. Oktober 2012 16:36:07 UTC+2 schrieb Sean Tu:
> By doing that all you did was drop the voltage. 
>
>
> The current draw is based on the demand of whatever is hooked up to the thing. Current, and I know this is a terrible metaphor, is pulled not pushed. 
>
>
>
> The ability to provide more power at 5v than needed should have nothing to do with why the thing doesn't work.
>

Yes you're right. But I wanna have to check it, even if the law says doesn't matter. (is like USB3 supports all USB2 ;-))...

hope this patch will come soon.... I hate waiting without to be able to do anythink.

[Christoph Heindl]

Asus has just provided ReconstructMe and its community a RD version of their hotfix.

http://reconstructme.net/2012/10/13/asus-xtion-usb-3-0-hotfix/

Please read the instructions carefully and report back your results.

[pszep...@gmail.com]

Any reports?
Do I have to connect my Xtion to USB2.0 or can it be 3.0?

[gsch...@gmail.com]

First: Updating patch on a USB2 port.

After this it was recongnized on the win7 usb3 port

[Christoph Heindl]

Am Sonntag, 14. Oktober 2012 23:20:37 UTC+2 schrieb gsch...@gmail.com:

First: Updating  patch on a USB2 port.

After this it was recongnized on the win7 usb3 port

great! 

[hibo...@gmail.com]

I can confirm that it works for me too!

The firmware update must be applied from a computer that has a USB2 port then the camera can be used on computers with USB3 only.

Thank you for sharing this!

[wha...@gmail.com]

Worked for me as well. Thanks!

[niall....@xspaceassociates.com]

As an aside I wonder if this fix will allow multiple sensors to be used on the same usb controller? USB 3 has a much higher throughput, but I don;t know enough about how USB2 devices are supported by USB3 controllers to understand if the single device per controller limitation has been lifted.

[Sean Tu]

On Thu, Oct 18, 2012 at 10:49 AM, <niall....@xspaceassociates.com> wrote:

As an aside I wonder if this fix will allow multiple sensors to be used on the same usb controller?  USB 3 has a much higher throughput, but I don;t know enough about how USB2 devices are supported by USB3 controllers to understand if the single device per controller limitation has been lifted.

Can't you already run multiple cameras on the same USB controller?, just not the same instance of ReconstructMe.

IIRC, the theoretical throughput for USB2 is ~35MB/s. This would translate into just under 2GB/minute. I've done scans that have taken several minutes to complete and the largest multi-scan was in the hundreds of MB range, not even close to GBs.

[niall....@xspaceassociates.com]

The problem appears to be that a single USB2 controller cannot handle the throughput of two sensors - at least with the Kinects.

This may not be an issue with Xtions though. It would be good as I currently have had to buy multiple pcie usb2 controller cards for running more than 2 kinects on the same machine.

[Christoph Heindl]

Am Donnerstag, 18. Oktober 2012 18:50:21 UTC+2 schrieb niall....@xspaceassociates.com:

The problem appears to be that a single USB2 controller cannot handle the throughput of two sensors - at least with the Kinects.

This may not be an issue with Xtions though.  It would be good as I currently have had to buy multiple pcie usb2 controller cards for running more than 2 kinects on the same machine.

not completely true: just turn off rgb streaming and you can happily have 2 sensors (maybe more) on one hub

[Youg...@hotmail.com]

Hello,

I have a laptop which has only USB 3.0 ports.
I had an "10 error" with my Xtion Pro Live, so I applied the Hotfix given on Reconstructme to update the firmware from another laptop.
Since then, the Xtion is installed correctly but when I run Reconstructme (Console or Qt), I have a freeze and this message ...

[2012/11/12 20:59:35.712386][info ] Preparing environment for Device GeForce G
T 630M
[2012/11/12 20:59:35.719387][info ] Using default settings.
[2012/11/12 20:59:36.930456][info ] Press 'p' to reconstruct/pause recording
[2012/11/12 20:59:36.935456][info ] Press 'r' to reset volume
[2012/11/12 20:59:36.938456][info ] Press 'ESC' to stop recording
[2012/11/12 20:59:42.848794][error ] THROWING EXCEPTION: Throw in function (unk
nown)
Dynamic exception type: class LibFundament::robvis_error
std::exception::what: util::grab_next(kinect, depths, colors)
[struct LibFundament::tag_robvis_condition *] = util::grab_next(kinect, depths,
colors)
[struct LibFundament::tag_robvis_message *] = util::grab_next(kinect, depths, co
lors)

[2012/11/12 20:59:43.114810][error ] This is somewhat embarrassing
[2012/11/12 20:59:43.116810][error ] e:/hudson/workspace/ras_reconstructme/Plat
forms/waldohreule.profactor.local/source/app_reconstructme/inc\reconstructme_bet
a/cmd_scan.h(134): Throw in function void __thiscall cmd_scan::execute(const cla
ss boost::program_options::variables_map &)
Dynamic exception type: class boost::exception_detail::clone_impl<class LibFunda
ment::robvis_error>
std::exception::what: util::grab_next(kinect, depths, colors)
[struct LibFundament::tag_robvis_condition *] = util::grab_next(kinect, depths,
colors)
[struct LibFundament::tag_robvis_message *] = util::grab_next(kinect, depths, co
lors)

[2012/11/12 20:59:43.147812][info ]
[2012/11/12 20:59:43.148812][info ] Thanks for using ReconstructMe!
[2012/11/12 20:59:43.152812][info ] Visit us http://www.reconstructme.net
Appuyez sur une touche pour continuer...

Can you help me?

Thank you

[Youg...@hotmail.com]

Ps: it works with Kinect for XBox

[qiany...@gmail.com]

Hi,

You could be suffering the same problem as I am currently suffering.
See the discussion on this page:
http://reconstructme.net/2012/10/13/asus-xtion-usb-3-0-hotfix/

Generally, I suspect that when you turn both depth and rgb stream on with 640x480 resolution, the bandwidth limitation will cause depth stream frame lost.

The suggestion is to turn off RGB stream, or to try ReconstructMe Qt.

Good luck,
Qianyi

[Youg...@hotmail.com]

This doesn't work with ReconstructmeQt.

How can we turn off RGB stream?

Thanks

[Christoph Heindl]

Am Montag, 12. November 2012 21:46:16 UTC+1 schrieb Youg...@hotmail.com:

How can we turn off RGB stream?

In the sensor configuration files (see cfg directory) you'll find an asus configuration file. Inside you can see a field called enable_rgb. Set this to false.

[Youg...@hotmail.com]

I tried in the console version to set enable_RGB to false but it is always nOK

[nbop...@gmail.com]

Hi christoph

Have you heard anything from asus regarding an official usb 3.0 fux? I just got a bew xtion and am reluctent to apply the fix after my last one failed

[Christoph Heindl]

Hi,

Am Montag, 26. November 2012 06:06:40 UTC+1 schrieb nbop...@gmail.com:

Have you heard anything from asus regarding an official usb 3.0 fux? I just got a bew xtion and am reluctent to apply the fix after my last one failed

No I haven't but an E-Mail is on the way. 

[Ralf]

Hi!

Is somebody of you using PCL (Point cloud library) 1.6.0?
I patched one of my xtions and all my programs suddenly hang on execution (USB3 and USB2, different computers). An unpatched sensor works, so it has to be the patch...

[qiany...@gmail.com]

Hi Ralf,

See my post here:
http://reconstructme.net/2012/10/13/asus-xtion-usb-3-0-hotfix/

Simple test is: run NiViewer (came with Openni package), move the camera fiercely and see if there are depth frames lost.
If there are, you are experiencing the same problem as I have. And currently there is no solution for this.

Good luck.
Qianyi

[nbop...@gmail.com]

Hi Christoph

Any news from ASUS on the xtion final update?

Thanks

[Christoph Heindl]

Am Montag, 28. Januar 2013 11:20:28 UTC+1 schrieb nbop...@gmail.com:

Hi Christoph

Any news from ASUS on the xtion final update?

No nothing.

[flavia.b...@gmail.com]

On Wednesday, 29 August 2012 07:21:45 UTC+2, Christoph Heindl wrote:
> It seems like numerous people have problems connecting to their Asus Xtion device through an USB 3.0 port. If you have an USB 2.0 port, use this instead.
>
>
> We are in contact with ASUS on this matter. To our knowledge this is a firmware issue that PrimeSense is aware of. See this thread details
>
>
> https://groups.google.com/d/topic/openni-dev/fo9GZX4-sBs/discussion
>
>
> We will keep you posted when we have updates. In the mean-time you can try to work with Kinect devices on USB 3.0 ports.
>
>
> Best,
> Christoph

Hi,

I updated the firmware of the Asus Xtion Pro Live, but now the device is not detected. When I use it with OpenNI or with the firmware upgrade the message that I receive is "device not found"! Can you help me?

[br...@bsabanconsulting.com]

Does anyone have this hotfix file? the link to download on reconstruct me site is not working....

Thanks,
Brian

[br...@bsabanconsulting.com]

[Christoph Heindl]

Am Freitag, 4. Oktober 2013 03:37:05 UTC+2 schrieb br...@bsabanconsulting.com:

Does anyone have this hotfix file? the link to download on reconstruct me site is not working....

Thanks,
Brian

Hi, we will enable it today. Just note that this is an unofficial ASUS release.

Best,

Christoph

[br...@bsabanconsulting.com]

Thanks, That would be a life saver

Brian

[mmig...@gmail.com]

Link still does not work. Help?

[br...@bsabanconsulting.com]

yeah he never did it for me either, the company doesn't seem to be much on customer service. They might be busy with requests, but it seems this forum is useless then :(

[shash...@gmail.com]

Any updates?? The link is still not working. I have already spent heck lot of time on this.
please respond ASAP!!!

[bspa...@gmail.com]

Hi,

I updated the firmware of my asus xtion pro live sensor using the Asus site:
http://support.asus.com/download.aspx?SLanguage=en&m=Xtion+PRO&os=
That fixed the USB 3.0 issue for me. I had to run the firmware update program twice to get a successful firmware update on the sensor. First it failed.
Remember that you ll need a USB2.0 port to do the upgrade.

Regards,
Bernhard

[dns...@gmail.com]

Hi guys, anyone knows how to recover the firmware on Xtion Live Pro, I accidently installed 1.09 firmware trying to fix the USB 3.0 connection, and now the sensor is not recognized even when I'm trying to use the correct one. Is there any manual way to recover the firmware?
Thanks,
Denis.

[Christoph Heindl]

Hi Denis,

sorry I don't know. But you might want to get in touch with Asus directly. They used to be quite responsive.

Best,

Christoph

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[Denis]

Yes, I did that, the only reply I get from them is: this issue is not included in ASUS warranty

[Christoph Heindl]

Sorry to hear that.

Best,

Christoph

[w.sc...@gmail.com]

Hi all,

> I updated the firmware of my asus xtion pro live sensor using the Asus site:
> http://support.asus.com/download.aspx?SLanguage=en&m=Xtion+PRO&os=

that worked for me, too! After receiving a new notebook with Intel USB 3.0, I searched hours for the solution with almost all websites telling me that a) there is no solution at all or b) I should install an unofficial firmware update and loose OpenNI 1.x compatibility.

I am grateful to the PrimeSense/Asus folks that their (late) official firmware version 5.8.22 solves the issue while maintaining OpenNI 1.x compatability.

Regards, W.

[ing.an...@gmail.com]

It worked for me too!! now the 4 xtion work nicely with KScan3D! tnx!