NPower have been paid
Andrew Jacobs
Tony Short
Thanks to Ian and Andrew for finally sorting this seemingly never ending farrago!
T
mikethebee
Andrew Jacobs
Tony Short
T
On Friday, 19 May 2017 17:46:19 UTC+1, Andrew Jacobs wrote:
Hugo Mills
> As predicted their elbow has failed to communicate with their arse,
able to distinguish it from your elbow...
Hugo.
> and we
> have had another visit from their friendly neighbourhood debt collectors.
> See the attached letter that was in the space today (23/5/17)
> T
>
> On Friday, 19 May 2017 17:46:19 UTC+1, Andrew Jacobs wrote:
> >
> >
> > At some point they will come and take the gas meter away and cap the pipe.
> >
> >
> >
>
Hugo Mills | This: Rock. You throw rock.
hugo@... carfax.org.uk |
http://carfax.org.uk/ |
PGP: E2AB1DE4 | Graeme Swann on fast bowlers
Alex Gibson
Louize Clarke has recently started a 'Friends of GROW'. Maybe we need an 'Enemies of rLab'?
We could do anti-sponsorship activities, like help to make them more widely known and hopefully avoided by Makerspaces. I've got the ball rolling with a new marketing slogan for them:
Npower
*where N<0
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On a more serious note, and seeing that they are throwing around theats of fees, perhaps we should send them an itemised invoice for all the time that has been wasted on trying to sort this out... People have had success with this in the past! ;)
Eric Rowen
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Malcolm Napier
My previous experience (with BGas rather than Npower) indicates that the best way is to make an executive complaint. I.e. bypass all the call centres. State that you are now having to expend effort beyond that which could reasonably be expected and will be keeping accurate records of time spent dealing with this matter from now on and you will be charging them for that time at the rate of £1.00 per minute from the point at which you started writing the letter of complaint.
From http://www.energycompanynumbers.co.uk
If however, you would prefer to write to Npower or email Npower, you can find the information for doing so below. If you are making a complaint, we recommend sending your complaint to compl...@npower.com with a CC for executive....@npower.com. Both of these email addresses are operational, and by sending your complaint to both, you have a better chance of a swift response. We have seen people get a response within just a few days using this tactic.
Npower Centre
Oak House
Bridgwater Road
Warndon
Worcester
WR4 9FP
I would expect this to produce contact from a senior director's or a dedicated executive complaints team. With any luck you will get someone who knows what they are doing, has heavyweight backing within the organisation and will take ownership of the problem.
You could also find the approporiate address for OfGEM and copy them in for added "fun".
Keep the records of time spent that point onwards and invoice them at the end. You can suggest that they make a donation of that amount to charity, take it into hackspace funds or waive it, depending on how well you feel that they handled the complaint.
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Tom Allen
My previous experience (with BGas rather than Npower) indicates that the best way is to make an executive complaint. I.e. bypass all the call centres. State that you are now having to expend effort beyond that which could reasonably be expected and will be keeping accurate records of time spent dealing with this matter from now on and you will be charging them for that time at the rate of £1.00 per minute from the point at which you started writing the letter of complaint.
From http://www.energycompanynumbers.co.uk
If however, you would prefer to write to Npower or email Npower, you can find the information for doing so below. If you are making a complaint, we recommend sending your complaint to compl...@npower.com with a CC for executive.complaints@npower.com. Both of these email addresses are operational, and by sending your complaint to both, you have a better chance of a swift response. We have seen people get a response within just a few days using this tactic.
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Malcolm Napier
Also did you make an executive complaint? I.e. speak to a Director or above? These people normally have (small) teams who handle all the issues that they have to deal with. It is not guaranteed, but it is more likely that you will get a reply from someone who has a target to fix the problem.
And finally, if you put a charging clock on the written complaint, you can then invoice and, when they don't pay, apply to a court to have then put into liquidation. I have not had to do the latter two (and I don't suggest that you threaten it). However, I suspect that they can spot people who know what they are doing.
But I have never had to complain to NPower - so they may be different.
On Saturday, 27 May 2017 01:22:49 UTC+1, Tom Allen wrote:
Unfortunately my first complaint about this issue was over 18 months ago and my second a year ago. My third in jan 17. I didnt try ofgem yet but it may be necessary if they dont call off the hounds soonThey are always keen to listen on the phone and say they will get back to you but rarely does anything happen.
On 26 May 2017 7:10 am, "Malcolm Napier" <malcol...@gmail.com> wrote:
My previous experience (with BGas rather than Npower) indicates that the best way is to make an executive complaint. I.e. bypass all the call centres. State that you are now having to expend effort beyond that which could reasonably be expected and will be keeping accurate records of time spent dealing with this matter from now on and you will be charging them for that time at the rate of £1.00 per minute from the point at which you started writing the letter of complaint.
From http://www.energycompanynumbers.co.uk
If however, you would prefer to write to Npower or email Npower, you can find the information for doing so below. If you are making a complaint, we recommend sending your complaint to compl...@npower.com with a CC for executive....@npower.com. Both of these email addresses are operational, and by sending your complaint to both, you have a better chance of a swift response. We have seen people get a response within just a few days using this tactic.
Jane Harrison
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Eric Rowen
Ian Petrie
Let the gasman in this morning and he took away the meter.
Ian
On Friday, 19 May 2017 17:46:19 UTC+1, Andrew Jacobs wrote:
Jane Harrison
Andy Hayward
So, any bets on when we receive the next demand letter? ;)
Hugo Mills
Hugo.
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Hugo Mills | You can't expect a boy to be vicious until he's gone
hugo@... carfax.org.uk | to a good school.
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PGP: E2AB1DE4 | Saki
