Resolution failures in Europe?

[Perryn Fowler]

Hello there,

We have a number of customers, predominantly in the UK, that are currently unable to 

resolve app.fresho.com

Personally I am in Australia where everything is working perfectly, however if I VPN to somewhere in London then https://dns.google/query?name=app.fresho.com reports ""Status": 2 /* SERVFAIL */," 

However I am still personally able to access the site and all my `dig` commands seem to resolve properly.

Some of our customers have reported that changing their DNS settings to 1.1.1.1 allows resolution while 8.8.8.8 does not.

We are also finding that email to our domain is failing to be delivered.

Any pointers or help would be greatly appreciated.

[Tianhao Chi]

I do not see the resolution failure on our end. Is this issue still occurring? And do you have some further information, like the dig command output showing the failure? Please also refer to our trouble shooting guide: https://developers.google.com/speed/public-dns/docs/troubleshooting/domains.

[Perryn Fowler]

The problem was with netregistry in Australia. We addressed the impact to our systems by migrating off them last Saturday, and I have also just now received notification that they have fixed the underlying problem.

Thanks for taking a look :)

--
You received this message because you are subscribed to a topic in the Google Groups "public-dns-discuss" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/public-dns-discuss/xv2sCbwdFZs/unsubscribe.
To unsubscribe from this group and all its topics, send an email to public-dns-disc...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/public-dns-discuss/e667c8d0-af06-4797-8242-c65ba0f2a154n%40googlegroups.com.