Purchase, subscription verification

[Alex Herring]

Hi,

I tried to send a direct message but can't seem to figure out a way to do that. 

I'm a little lost. I could have sworn I purchased the product a few years ago, but for the life of me cannot find it. Could be my mistake. 

Was just wondering if you could give a little clarification based on al...@alexherring.com.

Thank you!

Alex 

[Erik Krause]

Am 02.04.2026 um 20:25 schrieb Alex Herring:

> I'm a little lost. I could have sworn I purchased the product a few years
> ago, but for the life of me cannot find it. Could be my mistake.
>
> Was just wondering if you could give a little clarification based on
> al...@alexherring.com.

Did you already look at https://www.ptgui.com/app/account ?

Also for non-technical questions (e.g. related to purchasing,
downloading, software activation) please contact sup...@ptgui.com directly.

Some more reading on upgrades etc. is also found at
https://www.ptgui.com/faq

--
Erik Krause
http://www.erik-krause.de

[Alex Herring]

Yes, I did and nothing came up. Again I guess this was my mistake. I was just hoping you could’ve looked in the database and see if it was in there and for some reason I can’t find it. 

AHVO Productions
www.alexherring.com
541-588-0039

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[PTGui Support]

Hi Alex,

I’ve searched for Herring in name and email address, but no Alex shows up, I’m sorry!

Kind regards,

Joost Nieuwenhuijse

ptgui.com

On 2 Apr 2026, at 20:59, Alex Herring <al...@alexherring.com> wrote:

Hi,

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[Alex Herring]

Okay, thank you so much for taking a look, I really appreciate the clarification. 

AHVO Productions

www.alexherring.com

541-588-0039