Having issues Editing templates

[Benjamin Wexler]

im trying to edit templates but its just sitting on a spinning circle. 

i ran the errors sheet and nothing shows as wrong

[Bart van Dalfsen]

Hi Benjamin,

There is a major Google App Script upgrade in progress by Google.
This has led to disruptions of other NewVisions tools too, such as Autocrat.

If you promise to be careful you can manually modify your template by examining and adjusting it.
Click on the three line / hamburger menu in the lower left of the sheettab-bar
You'll see (hidden) sheettabs with your templates there to review and - when careful - to edit.

If your concern is not adjusting but the no longer running because of triggers or formsubmits,

then have a wait. The outage I read was between the 8th and 10th of june.

GTG so no links to my source(s)

Cheers, Bart

Op di 9 jun 2026 om 17:37 schreef Benjamin Wexler <bwe...@barkaionline.org>:

im trying to edit templates but its just sitting on a spinning circle. 

i ran the errors sheet and nothing shows as wrong

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[Benjamin Wexler]

no option to select the template in question from the hamburger menu next to the sheettab-bar

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[Robin Feick]

Hi Benjamin,

Just to clarify:

Are you able to open the Add-on, and select a template?

Does the “circle of death” occur after you save the template and then click the button to Edit Templates. Is that correct?

I don’t think it’s the current upgrade of Apps Script that is causing your issue: “The Form Mule - Email Merge Utility add-on is regularly maintained by its developers, New Visions Cloudlab. While developers of Google Workspace add-ons don't typically publish rigid, year-by-year changelogs on their storefront page, the listing was formally updated and verified for compatibility on January 20, 2026.”

Robin

Sent from my iPhone

On Jun 9, 2026, at 5:42 PM, Benjamin Wexler <bwe...@barkaionline.org> wrote:



To view this discussion visit https://groups.google.com/d/msgid/nv-form-mule-add-on/CAHL9Sz5UxtbF3Yvkfo8NUvF673Zis2ZrW-2dsAGzgcsyCboivQ%40mail.gmail.com.

[Benjamin Wexler]

I dont even get to edit.. I click the blue "edit template" and it just spins.

To view this discussion visit https://groups.google.com/d/msgid/nv-form-mule-add-on/46D858D0-B732-41A1-8A2B-0D070CE4964C%40gmail.com.

[Kurt]

Known Bugs and Issues

Headers

1. A header cannot begin with non-alpha characters (i.e. 1,2, $, @, etc.) 

   1. It has been pointed out that headers with trailing questions marks can also cause trouble.  As a short term work-around, until this is resolved, try stripping all non-alpha characters from both your question and your tag.

   2. The safest bet is to exclude ANY non-alpha non-numeric characters.  This is something we will be upgrading, but timeline is TBD.

2. Long headers seem to fail

   1. We’re not sure how long is too long, but a number of users have reported that shortening their headers has solved the problem.

3.  A change about Feb. 15th, 2024, caused additional errors to be caused by headers.  The symptoms are getting stuck in step two and not being able to set conditions or add templates.

See Find Formmule errors.  Read the directions tab.  Make sure you use the “Copy To” option on the Errors tab.  See Video explanation