Frequent Crashes of MLO for Windows, V5.1.1

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André Bonhôte

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Mar 3, 2021, 4:11:14 AM3/3/21
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Hi all

I switched back from Todoist a while ago and immediately felt at home again with MLO. However, I have tons of crashes on Windows. At least one per week. I got two tickets open, the latest opened today.

Now: Is anyone else experiencing this, too? It's not always the same reason that (in my view) causes the crash, and they're not really reproducable. Just - boom - hangs, not responding, crash dialog.

Anyone else?

Cheers

André


Christoph Zwerschke

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Mar 3, 2021, 4:55:00 AM3/3/21
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On 03.03.2021 10:01, André Bonhôte wrote:
> Now: Is anyone else experiencing this, too? It's not always the same
> reason that (in my view) causes the crash, and they're not really
> reproducable. Just - boom - hangs, not responding, crash dialog.
>
> Anyone else?

No, it's running fine for me since many years without ever crashing. You
should contact suport and send them the exact errors and crash dumps.

-- Chris

Stéph

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Mar 3, 2021, 10:33:26 AM3/3/21
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My experience is the same as Christoph's - MLO is one of the most stable applications I use. I'm using the portable version, by the way.

I'd immediately think it's some kind of incompatibility with other software or hardware installed on your PC. Have you tried reinstalling MLO? What about running a portable copy of a USB stick or somewhere your C-drive? Does the same thing still happen?

Hopefully MLO support team can take a look at your log files and find the underlying cause of your problem.

Stéphane 

Dwight Arthur

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Mar 3, 2021, 11:43:28 AM3/3/21
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I have had cases where MLO gets hung up, I would estimate maybe once every 12 to 18 months. Mostly I believe it to be environmental factors like the time I turned out to be running a full backup and a full system virus scan at the same time and the system was running at the speed of a glacier. Since it's infrequent and recovery is fast and reliable I don't pay much attention. Once after a new version install I had crashes and nobody else did, a re-install cured it. The only other related incident is that when something unrelated causes a crash (I seem to get a lot of crashes caused by various browsers) while MLO is running, upon recovery MLO will ask if it crashed - I answer no and that's it.

-Dwight

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André Bonhôte

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Mar 4, 2021, 2:19:38 AM3/4/21
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Hi all

Now this sounds like the problem is really on my side. Whether this is good or bad - don't know yet ;-)

Support seems to have a hint. Maybe it's related to my triple screen setup. MLO doesn't run on my main screen (which is the one in the middle).

Let's see. In the meantime, I'll probably try to find the portable app and give it a spin.

Cheers

André

c.k. lester

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Mar 5, 2021, 1:04:16 AM3/5/21
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So, MLO is prompting me to update to 5.1.1.3055... Should I do it?! :D

Henk Walraven

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Mar 5, 2021, 4:24:09 AM3/5/21
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I use that version for a while now, without problems

Op vr 5 mrt. 2021 om 07:04 schreef c.k. lester <ckle...@gmail.com>:
So, MLO is prompting me to update to 5.1.1.3055... Should I do it?! :D

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André Bonhôte

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Mar 5, 2021, 11:06:39 AM3/5/21
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Of course you should. It's probably only me.

c.k. lester

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Mar 5, 2021, 11:36:53 AM3/5/21
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OK, thanks! I'll give it a try...
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