Problem with Online Activation Recovery Service

[Christian P. Lerch]

After switching to a new Android phone I had to recover the activation code for my MLO Android Pro license.

Using the Online Activation Recovery Service I received a new activation code starting with 9: but the installed software says it requires a code starting with 10:

What should I do now?

Please help!

Regards,

Chris

[Alyona (MLO Support)]

Hello,

We can confirm that activation code for MLO 3 Pro should start with 10:

Maybe you purchased MLO 3 Pro through Google Play? In that case in the MLO app go to Settings->Registration and click "Restore Purchases". Please make sure you are using the same Google ID.

If you purchased MLO 3 Pro on our site, please double-check the email address you used. The activation code was sent to it.

If you need our assistance, contact us at sup...@mylifeorganized.net

[Christian P. Lerch]

I'm satisfied that you can confirm that the activation code SHOULD start with 10:

But why is your website sending me a code starting with 9:  ?

That was the question.

Regards,

Chris

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[Alyona (MLO Support)]

We've sent an email to you with the instructions. Please check.

On Saturday, September 12, 2020 at 1:59:26 PM UTC+3  wrote:

I'm satisfied that you can confirm that the activation code SHOULD start with 10:

But why is your website sending me a code starting with 9:  ?

That was the question.

Regards,

Chris

Am Fr., 11. Sept. 2020 um 17:35 Uhr schrieb Alyona (MLO Support) :

Hello,

We can confirm that activation code for MLO 3 Pro should start with 10:

Maybe you purchased MLO 3 Pro through Google Play? In that case in the MLO app go to Settings->Registration and click "Restore Purchases". Please make sure you are using the same Google ID.

If you purchased MLO 3 Pro on our site, please double-check the email address you used. The activation code was sent to it.

If you need our assistance, contact us at sup...@mylifeorganized.net

On Friday, September 11, 2020 at 6:24:15 PM UTC+3 wrote:

After switching to a new Android phone I had to recover the activation code for my MLO Android Pro license.

Using the Online Activation Recovery Service I received a new activation code starting with 9: but the installed software says it requires a code starting with 10:

What should I do now?

Please help!

Regards,

Chris