As we suspected, the tube has folded where it leaves the u-bolts at the base, right back on itself so there's no hope of straightening it. (It's got fixed sleeves so it's not due to overtightening.) The simple fix would be to cut the damaged metal off and refit it, around 10cm shorter (which would raise the centre frequency and the SWR slightly but might also give it a broader bandwidth. A more complex repair would be to cut the damaged metal off both the element and stub and fit a section of tube inside, but that would involve bolting it on which gives new stress points although if the new section is a good 'fit' it might not be a problem. If we can determine the correct diameter I suggest we get some and go for the latter repair but otherwise go for the former and at the same time retain the bottom bit with a view to doing the better repair at a later date.
The damaged section still seems solid and in no danger of breaking off completely but for now we've run a cord from the end to some metalwork on the wall to minimise movement and hopefully stop if being lost if it does break.
Also, the last section of the other arm is bent, similar to last time but not as badly and could probably stay that way for now.