New mail notifications suddenly stop working

[Chris Lane]

I was using K9 for years on my older HTC EVO with no issues.  I now have a Galaxy S5 and new mail notifications (tone, vibrate, and LED) just stop working.  When I reboot the phone they will work great, perhaps for a day or two, then they stop again.  New mails arrive fine, I just no longer get notified.  Anyone had this issue?

[Jerry Vaughn]

On Tuesday, May 20, 2014 6:32:34 PM UTC-7, Chris Lane wrote:

I was using K9 for years on my older HTC EVO with no issues.  I now have a Galaxy S5 and new mail notifications (tone, vibrate, and LED) just stop working.  When I reboot the phone they will work great, perhaps for a day or two, then they stop again.  New mails arrive fine, I just no longer get notified.  Anyone had this issue?

K9 notifications worked fine on my GNEX but the S5 they have not worked at all.  I guess a slightly worse case than you as reboot solves your problem temporarily and does nothing for me.

 

[Oliver Dawson]

On reading this I realised that notifications have stopped for me too (also using an S5)
 

[Oliver Dawson]

My problem turned out to be that the new mail ringtone setting was set to none. Possibly it had lost the custom file I downloaded.

 

[Oliver Dawson]

I spoke too soon. Audible notifications have stopped working after a day or two. The vibrate option and LED flash are still working.

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