Can't upload observations with photos?

[James Bailey]

The "add observations" form on the site won't take any of my photos. The file select window shows up but selecting any photos does nothing, they don't upload and the site doesn't register that I selected anything. Odd...

[James Bailey]

PS. It is this way on all browsers (firefox, edge, chrome, IE) and all my PCs.

[M. Nicolai]

Just noticed this too. It worked fine for me last night. Today I cannot add photos with drag and drop or by manually selecting the file location. No error messages, just non-responsive like I never did anything. I tried it in both Chrome and Opera browsers on Windows 10.

[Patrick Leary]

Thanks guys. We updated a few things this morning, and that might have caused this. Looking into a fix now

[Patrick Leary]

OK I think adding observations should be fully working again. Please let me know if you see any more problems. Thanks!

[Daniel Kurek]

Hello,

I am experiencing this problem now.

I can create observations but photos are not attaching.

Even after creating the observation you can't edit it and add photos.

Regards,

Daniel

[Peter B.]

I also have the same problem currently.  I tried 2 computers and Firefox and IE.  I messaged another user (possible a curator) and he did not have any problems with uploads.

[Daniel Kurek]

Hello Patrick,

Have waited a few days and tried again but am still experiencing the same problem.

Have tried it on Google v60.0.3112.113, IE v11.0.9600.18762 and Firefox v55.03.  Am running Windows 7 64 bit

As mentioned in an earlier post the observation is being created but it takes a long time, and the photo is not attached.

When trying to add the photo after the observation is attached, i just get the little spinning green icon ....it just sits there.

Regards,

Daniel

On Thursday, August 31, 2017 at 4:27:26 AM UTC+10, Patrick Leary wrote:

[Tony Iwane]

I personally haven't had any issues when uploads via the web. If you could post some of the photos that are not uploading so we can test them out, that'd be great.

Tony

[Daniel Kurek]

Hello Tony,

I managed to add two observations  this morning, but then it has gone back to the previous problem.

Not sure its the photos, but I have attached a photo I am having trouble loading.

Thanks,

Daniel

[Kate Kho]

Hello, i had this problem some days ago. Then, when resolved - i understand why it was:

Before this moment i was loading observation through mobile app (Android) and it says "Loading...". 

Very often it mean that in mobile when there is this message "Loading...", - on desktop this observation already appears. I can reload obs. list on desktop and see that process is ended successfully. But cannot reload on mobile because there is no "Reload" on mobile app Menu.

But in the situation I described above this "Loading..." was continued very long - some hours - and and it was at this time i could not create new observation on desktop - add photo or drug and drop photos did not work. 

After half-a-day it resolved  - the problem was in slow working linking to map on mobile app (or location service did not work?).

And only after that adding photos on desktop begin to work.

Katya

[Daniel Kurek]

Hello Katya,

I am loading observations via desktop only.

The problem is still occurring ....it is something to do with the loading of the images.

I have reduced the size of the images to make them very small (< 500kb) and it still occurs.

Not sure why?

Regards,

Daniel

[Kate Kho]

Hi, Daniel, 

don't you have limited internet connection?

What is your's iNat username?

Katya

[Katja]

My observation upload screen (on laptop Safari) has been hanging at "Uploading 9 of 19 photos..." for hours now and no new observations have appeared.  Usually I add photos through the Flickr import, and it's not such a big deal when the upload fails, but  I dread killing this one because it took me a long time to add locations and ids, and I have so many more to go through after the AZ trip. Is 19 pictures too big of a batch? I'll wait a little longer, but at this pace, it will take me forever to get the AZ obs uploaded.

[Ken-ichi Ueda]

If you've been waiting that long it's probably failed so I'm afraid that work is lost, but *before you close it* I would really appreciate a screenshot of your Javascript console so we can get some insight into what's going wrong. You can turn it on by going to Settings / Advanced and checking the "Show Develop menu in menu bar." Then under the new Develop menu, click "Show JavaScript console" and take a screenshot. Hopefully there will be some red error messages.

It's hard to say how many photos is too much without knowing what's going on. For example, if you're trying to upload a single file that's 20+ MB, that might be screwing something up (that's the maximum allowed upload size). If you're uploading a lot of files that are 5+ MB maybe you're having some local memory problem due to the way we store (or don't store) images in the browser before uploading. I routinely upload batches of 50+ images, but I also re-size everything to a max of 2048x2048, b/c iNat will resize everything to that size anyway.

-ken-ichi

[Katja]

hm, none of the images is larger than 2 MB.  I still have the upload window open, but the JavaScript console is empty. No errors or warnings or anything else.  Is there any way to access a history?

Katja

[Ken-ichi]

Weird. I don't think there's a way to access any history beyond that.
Are you (or anyone else) having *consistent* problems with particular
photos? If so, could you email them to he...@inaturalist.org so we can
try to recreate the problem?

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[Katja Schulz]

I usually use the Flickr importer and rarely upload images directly.  I'll try this batch again, with the console open and see if it is a consistent problem or if it was just a fluke.  Thanks for checking.

Katja

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[Katja]

Second try worked without problems.  The only thing that was different was that I forgot to include the project and tags in the initial upload.  Not sure if that would have made a difference.  Maybe it was just a network problem.

[Peter B.]

Hi Ken-ichi
Since Aug 30 (southern hemisphere), I have been unable to load any photos including those that I have previously submitted.  I have tried:

• All 'add observation' buttons that I could find (except those enabling multiple uploads)
• I am able to upload photos to FB using the same phots that want to load to Inat.
  
• Rebooted, removed and reinstalled Firefox
• IE
• tried to clear the cache of old Inat instances (this may not have been successful).

attached are two new photos that I would like to upload.  (personally I do not believe that that is the issue since I cannot load photos that have previously been loaded to inat.)

Peter

[Daniel Kurek]

Hi Katya,

No I have cable broadband with 30mbps download and 2mbps upload.

Regards,

Daniel

[Daniel Kurek]

Hello Ken-ichi,

I don't have problems with specific photos ....it's all photos really.

eg. The photo of the Wattlebird that I posted in this thread I had trouble loading, but then i managed to load it .....it took a very long time.

I have noticed that if I load an observation without a photo, the observation gets created quite quickly.

When I then try to add a photo after launching the Edit observation screen, I can see the Loading % in the bottom bar of the browser and it sits at 1 to 2% (if large files 4-5mb ) and around 30% (if small file <500kb) and just stays there.

Regards,

Daniel

[Daniel Kurek]

Hello Ken-Icihi,

I forgot to mention this in my previous post .....I am happy to try and collect log files / data for you when I try  and load files (and have problems).  Just post the exact instructions on what I need to do to collect them and I willl do it.  I am running Google Chrome so would need instructions for this browser.

Thanks,

Daniel.

On Tuesday, September 5, 2017 at 9:16:29 AM UTC+10, Ken-ichi Ueda wrote:

[Peter B.]

Hi Ken-ichi 

Thank you, I am now able to load observations with photos.

[Ken-ichi]

Glad it's working now, Peter, but we haven't made any changes since
you posted those images so I'm guessing we're dealing with some kind
of intermittent error on our end (servers getting swamped or
something) or something on your end (connection issues, maybe a
firewall somewhere). Daniel, sounds like the same thing for you. I
tried your wattlebird and Peter's algae (?) and they both loaded fine
for me.

Daniel (and others using Chrome), if you have a problem like this,
this would be useful:

1) While viewing the uploader, under the "View" menu, choose Developer
/ Javascript Console
2) If there's a lot of stuff, scroll to the bottom of the console
and/or maximize the console to include all the output
3) Take a screenshot and post it here or send it to he...@inaturalist.org

That might give us some insight into what's going on in the browser.

[thebirdwhisperer22]

Sep. 8, 2017

I've tried a few times this afternoon submitting a single photo observation and each time it not showing up in observations after clicking to submit it. I also tried submitting two other separate species observations with photos, clearing the browser history/cookies, and restarting the computer and my wifi router, but still encountering the same problem. This was using Safari browser via my MacBook laptop.

[Ken-ichi]

I caused a problem earlier this afternoon / evening but it should be
fixed now. If it's still not working for you, please send an image
you're trying to upload to he...@inaturalist.org and we'll try and
replicate the problem.