"500 Internal Server Error".

[alexandra vidal]

Hi everybody,

I'm Alexandra Vidal and I'm working with ICA-ATOM 2.1.2. Today when I was managing some authority records suddendly appears this message:

The server returned a "500 Internal Server Error".

Sorry something went wrong

Try again a little later or ask in the discussion group

What's next

If someone could help me, I will be very gratefull.

Thank you all

Alexandra

[Sarah Romkey]

Hi Alexandra,

Could you please try putting your AtoM site into debug mode?

https://www.accesstomemory.org/en/docs/2.1/admin-manual/maintenance/debug/#debug-mode

Then try to repdoduce the error. It should give a more full error message that you can post to the forum and we can try to help you out from there!

Cheers,

Sarah

Sarah Romkey, MAS,MLIS

Systems Archivist
Artefactual Systems
604-527-2056

@ArchivesSarah

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[Dan Gillean]

Hi Alexandra,

Another question for you, and a few more suggestions...

Have you followed the recommended installation instructions (MySQL, Nginx, Ubuntu 14.04, all the recommended dependencies, etc), or have you installed differently?

The first thing I always recommend trying is to repopulate the search index:

• https://accesstomemory.org/docs/2.1/admin-manual/maintenance/populate-search-index/#maintenance-populate-search-index

Sometimes you can get an error when, for whatever reason, there is a problem with the slug of the record. If the slug is missing for example, you might get a 500 error when trying to navigate to the page. You can regenerate missing slugs in the database using the following command-line tool, from the root directory of your AtoM installation:

• https://accesstomemory.org/docs/2.1/admin-manual/maintenance/cli-tools/#generate-slugs
  

Let us know what you find, and we can go from there.

Good luck!

Dan Gillean, MAS, MLIS
AtoM Product Manager / Systems Analyst,
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

On Mon, Mar 23, 2015 at 3:21 AM, alexandra vidal <vidal.a...@gmail.com> wrote:

--

[alexandra vidal]

Hi Sarah,

I'll try!

Thank you so much for your attention,

Alexandra

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