Google Charts Down

[AM]

Hi,

I'm now using what I think is the correct version of the charts package:

google.load('visualization', '1.0', {packages: ['controls']});

But I'm getting errors for charts.  This all worked earlier.  Is this my issue or is something down?

Errors:

http://www.towncharts.com/Alabama/Housing/Birmingham-city-AL-Housing-data.html

[Jon Orwant]

Google Charts is up, has experienced no downtime in recent memory, and your charts load fine.  If there's a problem, it's on your end...

Jon

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[AM]

Really strange.  I just get errors on my side for every page with charts on them.

I'm getting b.I is not a function
One or more participants failed to draw()

On Tuesday, June 10, 2014 3:25:14 PM UTC-7, orw...@google.com wrote:

Google Charts is up, has experienced no downtime in recent memory, and your charts load fine.  If there's a problem, it's on your end...

Jon

On Tue, Jun 10, 2014 at 6:21 PM, AM <apmi...@gmail.com> wrote:

Hi,

I'm now using what I think is the correct version of the charts package:

google.load('visualization', '1.0', {packages: ['controls']});

But I'm getting errors for charts.  This all worked earlier.  Is this my issue or is something down?

Errors:

http://www.towncharts.com/Alabama/Housing/Birmingham-city-AL-Housing-data.html

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[Jon Orwant]

The new release of Google Charts just went live, so this may be related. Your charts load fine for me, but I may be hitting a datacenter that still has the old version.  We'll investigate.

Jon

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[Jon Orwant]

On the assumption that this is affecting more than just you, we'll roll back the new release worldwide so that we have time to debug. We don't have any reports of problems other than yours, so we''ll use your charts to identify what went wrong.

Rolling back may take a few hours, so we appreciate your patience!

Jon

[Andrew Gallant]

In Firefox, the charts work, but I see a few errors that could be causing problems.  In Chrome, the charts don't work and there are a bunch of cross-domain security errors related to Disqus and ShareThis.  Check the developer's console in each and clear up those errors.  Maybe that will improve things.

[Andrew Gallant]

Jon, I'm not convinced that this is a rollout issue.  Is there something I can check in the API that will let you know whether I'm pulling the old or the new version from here?  It's working in Firefox and not Chrome, and there are a bunch of security issues that could be causing all kinds of problems in Chrome.

On Tuesday, June 10, 2014 6:50:56 PM UTC-4, orw...@google.com wrote:

On the assumption that this is affecting more than just you, we'll roll back the new release worldwide so that we have time to debug. We don't have any reports of problems other than yours, so we''ll use your charts to identify what went wrong.

Rolling back may take a few hours, so we appreciate your patience!

Jon

On Tue, Jun 10, 2014 at 6:42 PM, Jon Orwant <orw...@google.com> wrote:

The new release of Google Charts just went live, so this may be related. Your charts load fine for me, but I may be hitting a datacenter that still has the old version.  We'll investigate.

Jon

On Tue, Jun 10, 2014 at 6:34 PM, AM <apmi...@gmail.com> wrote:

Really strange.  I just get errors on my side for every page with charts on them.

I'm getting b.I is not a function
One or more participants failed to draw()

On Tuesday, June 10, 2014 3:25:14 PM UTC-7, orw...@google.com wrote:

Google Charts is up, has experienced no downtime in recent memory, and your charts load fine.  If there's a problem, it's on your end...

Jon

On Tue, Jun 10, 2014 at 6:21 PM, AM <apmi...@gmail.com> wrote:

Hi,

I'm now using what I think is the correct version of the charts package:

google.load('visualization', '1.0', {packages: ['controls']});

But I'm getting errors for charts.  This all worked earlier.  Is this my issue or is something down?

Errors:

http://www.towncharts.com/Alabama/Housing/Birmingham-city-AL-Housing-data.html

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[Andrew Gallant]

Nevermind, I take that back.  All of my example charts are down in Chrome, and they just stopped working in Firefox within the past minute or so as well.

[George Madrid]

Isn't it fun watching the rollout as stuff begins to break all over the world? :-)

There are two possibilities here:

1. The rollout is in some kind of inconsistent state that is causing weird failures, or

2. Something is broken with the new release, itself. 

I think the first problem is less likely now that more people are beginning to see the issue, but we did test the release before shipping it, and we have been using it internal for a few weeks now. Having a specific example that breaks would help us test this. I'll try AM's charts with the new release tomorrow when I'm in a better position to run some tests.

In the meantime, I have rolled back the release. It will probably take a few hours to percolate around the world. My apologies for the inconvenience, and I appreciate your patience as we push the files out to all of our datacenters. 

George

[AM]

Thank you for the feedback on this. I was worried my code became incompatible in some way.

Let me know if I can help.

[Jon Orwant]

Your charts look good to me now.  Let us know if you see otherwise.

Jon

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[Anthony Milano]

Yes, everything is back to normal now..thanks.  It must have been while you were doing the update?

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[George Madrid]

The rollback finished at about 10:30pm ET. Although, depending what data center you were hitting, you might have seen it sooner. 

Glad that it's all back to normal. Now we'll work on figuring out what went wrong. 

Thanks again for your bug report.

George

On Tuesday, June 10, 2014 10:31:35 PM UTC-4, AM wrote:

Yes, everything is back to normal now..thanks.  It must have been while you were doing the update?

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[Jon Orwant]

Right. Now we'll put our heads together and figure out why.

Jon