Interstitial image ads are showing, instead of videos, when I use rewarded video ads

[Sergio]

I'm using firebase-ads:10.2.0, and each time I want to show a rewarded video ad, an interstitial image ad is shown, instead of a video. I'm requesting and showing ads like described in the official docs: https://firebase.google.com/docs/admob/android/rewarded-video

Any help, please?

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Sergio,

You need to make sure that you have only selected Reward Video ads from your mediation network's dashboard. The SDK would be able to load both Reward Video ads and Interstitials from the same AdView and it would be up to you to only select the proper format.

Thanks,

Arjun Busani

Mobile Ads SDK Team

[Sergio]

Thanks Arjun,

As you can see in this screenshot, I'm using 2 ad sources for rewarded videos:

I'm using AdMob Network (I think it's still in beta) and Unity Ads. I've never received ads from Unity, every time I'm receiving ads from AdMob, but they are images, not videos.

[Sergio]

I forgot to attach this screenshot where you can see ad networks:

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Sergio,

For UnityAds, you would have to contact their support directly. I would suggest that you that enable test ads first and see if you are able to load ads from UnityAd's dashboard.

Thanks,

Arjun Busani

Mobile Ads SDK Team

[Sergio]

We have no problem with Unity Ads. We have another app using Unity Ads, and it's working perfectly. The problem is with AdMob Network. The ads I'm receiving are from AdMob (I've added Unity mediation to try to get rewarded videos from Unity instead of images from AdMob, but I continue receiving image ads from AdMob Network).

 I would like to update our app with rewarded video ads, but I can't receive videos. Please, can you help us?

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Sergio,

In that case, decrease the eCPM value for the AdMob network and increase for UnityAd to have a better chance of loading ads from that network. 

Thanks,

Arjun Busani

Mobile Ads SDK Team

[Sergio]

Ok, I set $0.01 eCPM for AdMob, and $100 for Unity. I'm still seeing images instead of videos, but I suppose it may take a while. So I'll try again later. Anyway, if I would like to use AdMob Network, do you know why is this happening?

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Sergio,

It would take a few hours for any new setting in the AdMob dashboard to be reflected. See if this is still happening after a while and let us know.

Thanks,

Arjun Busani
Mobile Ads SDK Team

[Sergio]

Although I changed eCPM values as in the screenshot, AdMob image ads are still appearing.

Anyway, why is AdMob network serving image ads instead of rewarded videos?!

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Sergio,

You are not disabling the AdMob network by lowering the eCPM floor value but just the chance for it be served. Also, Reward Video ads would be able to load normal Interstitials and the only difference would be the Reward Amount part of it. For example, you can enable Interstitials from your third party ad network and request Reward Video from our SDK and it would load, but without the reward amount.

Thanks,

Arjun Busani
Mobile Ads SDK Team

[Sergio Viudes]

I don't want to use unity ads, I want to use AdMob ads only, so I've deleted unity from mediation ad networks. Now I only have AdMob network. AdMob is serving images instead of videos when I request rewarded videos. Why?

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[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Sergio,

Can you share your Ad Unit ID with us? Also, are you receiving any reward amount when you show these Reward Ads? I would suggest you to create a new Ad Unit ID and try again with our sample apps.

Thanks,

Arjun Busani

Mobile Ads SDK Team

On Thursday, March 2, 2017 at 5:47:19 PM UTC-5, Sergio wrote:

I don't want to use unity ads, I want to use AdMob ads only, so I've deleted unity from mediation ad networks. Now I only have AdMob network. AdMob is serving images instead of videos when I request rewarded videos. Why?

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[Jeff Creswell]

Hi Sergio,
My understanding of Rewarded Video ads in AdMob is that AdMob doesn't support them directly; you have to have at least one third party ad network connected to your AdMob dashboard in order to get rewarded video creatives, and then you can use the AdMob API to talk to one or more third party networks and benefit from AdMob mediation. You can talk to those third-party networks using their own SDKs, you just lose the benefit of AdMob mediation and a single API.  I would recommend trying to load Unity Ads' rewarded videos (or those of another third party ad network) using that network's SDK directly to make sure rewarded video ads are working in that simpler context, and that your account with them (for this particular app, with the same troublesome [Unity Ads equivalent of] ad unit ids) is functioning.  Assuming that doesn't catch any bugs, you could try AdMob mediation of a different third party network's rewarded video ads (I've recently had preliminary testing success using InMobi via AdMob mediation) to make sure the problem you're seeing isn't somehow unique to Unity Ads and their interaction with AdMob.

good luck!
Jeff Creswell

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[Sergio]

Thanks for your answer. I accidentally was passing an interstitial ad unit id to loadAd method. I'm sorry. Thanks for the detailed explanation, and thanks for your help.