When I try to Open Library to associate media or content I get 404 - File or directory not found.

[Fastele]

I have a site running on Farcry 5.1.6 on IIS7.5 (Windows 2008 R2). All was working well until today when the user noticed this problem. 

Each time I try to Open Library, to associate media or content I get 

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

I have no idea why suddenly we are getting this error. Any pointers to how I can fix this problem is welcome.

Regards

[Sean Coyne]

Did the /webtop virtual directory get removed accidentally?

[Nason Bimbe]

I have just checked it is there in IIS

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[Nason Bimbe]

This the URL that cause the error 

{mydomain}/webtop/facade/library.cfm?PRIMARYFORMFIELDNAME=E0337CD07DFF11E3927600155D09D11EteaserImage&FTALLOWLIBRARYADDNEW=dmImage&PRIMARYFIELDNAME=teaserImage&FTLIBRARYDATATYPENAME=dmHTML&FTLIBRARYSELECTEDLISTCLASS=arrayDetail&FTLIBRARYDATA=getTeaserImageLibraryData&PRIMARYOBJECTID=E0337CD0-7DFF-11E3-927600155D09D11E&LIBRARYTYPE=uuid&FTALLOWLIBRARYEDIT=false&FTSHOWREMOVESELECTED=true&PRIMARYTYPENAME=dmHTML&FTLIBRARYSELECTEDWEBSKIN=librarySelected&ftJoin=dmImage

On 15 January 2014 23:39, Sean Coyne <coyne...@gmail.com> wrote:

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[Sean Coyne]

OK, so its under /webtop and you say that is still there.  How about the permissions on it?  Have they changed?  Did you look at the files on the disk in the /farcry/webtop directory?  is there a facade directory with a library.cfm file in it?  Sorry for basic questions but usually the most obvious things are the answer.

[Nason Bimbe]

Yes I have got the file library.cfm and is located in farcry/core/webtop/facade.

When I do {mydomain}/webtop/facade/library.cfm i get this cfdump (which tells me the file is present)

arguments - struct

Detail [empty string]

ErrNumber 0

Message Element '' is undefined in a CFML structure referenced as part of an expression.

Resolvedname [empty string]

StackTrace coldfusion.runtime.UndefinedElementException: Element '' is undefined in a CFML structure referenced as part of an expression. at coldfusion.runtime.CfJspPage.ArrayGetAt(CfJspPage.java:919) at coldfusion.runtime.CfJspPage._arrayGetAt(CfJspPage.java:930) at coldfusion.runtime.CfJspPage._arrayGetAt(CfJspPage.java:925) at cflibrary2ecfm186265597._factor16(C:\inetpub\wwwroot\farcry.betenoir.net\farcry_5.1.6\core\webtop\facade\library.cfm:78) at cflibrary2ecfm186265597.runPage(C:\inetpub\wwwroot\farcry.betenoir.net\farcry_5.1.6\core\webtop\facade\library.cfm:1) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:196) at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:483) at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65) at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:282) at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:48) at coldfusion.filter.MonitoringFilter.invoke(MonitoringFilter.java:40) at coldfusion.filter.PathFilter.invoke(PathFilter.java:86) at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:70) at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:28) at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38) at coldfusion.filter.NoCacheFilter.invoke(NoCacheFilter.java:46) at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38) at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22) at coldfusion.CfmServlet.service(CfmServlet.java:198) at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:89) at jrun.servlet.FilterChain.doFilter(FilterChain.java:86) at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringServletFilter.java:42) at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46) at jrun.servlet.FilterChain.doFilter(FilterChain.java:94) at jrun.servlet.FilterChain.service(FilterChain.java:101) at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:106) at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42) at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:286) at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:543) at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:203) at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:320) at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:428) at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:266) at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)

[Geoff Bowers]

Hi Nason,

Does the Editor use this feature regularly and it only happened today?  Or do they use the library rarely and they only discovered it today? ie. could have been a problem for a while now.

If there's been no code changes for FarCry its either an environment issue with IIS/OS or there is some data changes which is causing a problem.  

## data issue

I'm not sure how a data issue would affect the library picker -- it should generate an error rather than a 404.  Perhaps the error itself is being redirected.

If you call the same URL (ie including parameters) in a separate window do you still get the 404?  Has the browser been redirected to an alternate page? (possibly a missing error handler?)

If its a framework error we need to try and find it -- so if we can't work out if the facade call is redirecting you might check the CF logs.

## Environment issue

Check your IIS settings; especially rewrite rules that may be causing a problem.

Hope that helps,

GB

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[Sean Coyne]

Very weird then.  Have you tried to updateapp?  Also try clearing the /www/cache/ directory in your project.  This is stretch but at least rule them out.

Short of that, I'm not sure.  Is it just one browser?  have you tried others?