Postfix with cPanel

[tivada...@gmail.com]

Hello,

I installed ERPNext Community version successfully on my CentOS VPS server. Everything works except that I can't set up the outgoing SMTP email service. Whenever I fill out the fields the loading bar just keeps loading and after like 5 minutes I get an error message. I figured that the problem might be that Postfix is not installed. 

The problem is that my VPS provider said I can't install Postfix, otherwise I will mess up my existing exam and more importantly, cPanel configuration.

Could you tell me what is the solution then? How can I set up my SMTP in ERPNext without Postfix?

Thanks a lot for any help!

[Anand Doshi]

You can use SMTP services like mandrill or sendgrid. 

-Anand. 

Sent from my phone

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[Tivadar Orosz]

Hello Anand,

Thanks for your help a lot but is it real that I can't use my existing and own SMTP server for sending emails and I must create an account at mandrill or sendgrid? Is there really no other way?

Thank you again for your help! 

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[Tivadar Orosz]

Hello Anand, May I have one more question? Do you know if Mandrill' library already imported into ERPNext, so if I install the lib on my server then it will work automatically? 

Thanks again, I appreciate your help 

On Tuesday, June 24, 2014, Anand Doshi <an...@iwebnotes.com> wrote:

You can use SMTP services like mandrill or sendgrid. 

-Anand. 

Sent from my phone

On 24-Jun-2014, at 1:54, tivada...@gmail.com wrote:

Hello,

I installed ERPNext Community version successfully on my CentOS VPS server. Everything works except that I can't set up the outgoing SMTP e mail service. Whenever I fill out the fields the loading bar just keeps loading and after like 5 minutes I get an error message. I figured that the problem might be that Postfix is not installed. 

The problem is that my VPS provider said I can't install Postfix, otherwise I will mess up my existing exam and more importantly, cPanel configuration.

Could you tell me what is the solution then? How can I set up my SMTP in ERPNext without Postfix?

Thanks a lot for any help!

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[Rushabh Mehta]

Mandrill is not a library its a service - you need an SMTP server to send out mails. (could be your own or third-party)

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[Tivadar Orosz]

Hello Rushabh,

Thanks for trying to help. I am not very technical, could you please help me to get further with my issue? Please.

I have my own SMTP server. All of my applications can send out emails via that SMTP without a problem. Only ERPNext is giving me this error message (see attachment) when I try to set up the settings. The problem is that I can't find anything useful in server log.

Could you please give me a hint about what might cause this problem?

FYI: I don't have Postfix installed. I have exim because Postfix cannot work well together with cPanel.

Thanks again a lot!

Tivadar

To view this discussion on the web visit https://groups.google.com/d/msgid/erpnext-user-forum/DC6ABF1F-B61F-42D4-A124-0129197A0002%40gmail.com.

[Rushabh Mehta]

Check your javascript console for the trace.

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For more options, visit https://groups.google.com/d/optout.

<Screen Shot 2014-06-24 at 14.29.33.png>

[Tivadar Orosz]

Hello again,

This is my console:

Failed to load resource: http://beennovation.com:8000/assets/css/bootstrap.css.map  the server responded with a status of 404 (Not Found) (bootstrap.css.map, line 0)

[Log] Traceback (innermost last): (frappe.min.js, line 339)

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/app.py", line 46, in application

    response = frappe.handler.handle()

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/handler.py", line 66, in handle

    execute_cmd(cmd)

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/handler.py", line 84, in execute_cmd

    ret = frappe.call(method, **frappe.form_dict)

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/__init__.py", line 521, in call

    return fn(*args, **newargs)

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/widgets/form/save.py", line 18, in savedocs

    doc.save()

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 161, in save

    self.run_before_save_methods()

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 402, in run_before_save_methods

    self.run_method("validate")

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 387, in run_method

    return Document.hook(fn)(self, *args, **kwargs)

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 463, in composer

    return composed(self, method, *args, **kwargs)

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 446, in runner

    add_to_return_value(self, fn(self, *args, **kwargs))

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/model/document.py", line 381, in <lambda>

    fn = lambda self, *args, **kwargs: getattr(self, method)(*args, **kwargs)

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/core/doctype/outgoing_email_settings/outgoing_email_settings.py", line 25, in validate

    sess = smtpserver.sess

  File "/home/ortiv/public_html/erp/frappe/frappe-bench/apps/frappe/frappe/utils/email_lib/smtp.py", line 82, in sess

    cint(self.port) or None)

  File "/usr/local/lib/python2.7/smtplib.py", line 251, in __init__

    (code, msg) = self.connect(host, port)

  File "/usr/local/lib/python2.7/smtplib.py", line 312, in connect

    (code, msg) = self.getreply()

  File "/usr/local/lib/python2.7/smtplib.py", line 363, in getreply

    raise SMTPServerDisconnected("Connection unexpectedly closed")

 SMTPServerDisconnected: Connection unexpectedly closed

Crossing my fingers that it means something for you :)

[Rushabh Mehta]

Could be an issue with the SMTP server. The SMTP server might be firewalled to accept requests from only some clients.

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[Tivadar Orosz]

That might be a problem. Let me check and will get back to you in a very short time. Thanks for real!

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[Tivadar Orosz]

I can see now that you are right. If I type my gmail SMTP credentials, it works. If I type again my own SMTP server it says retry timeout exceeds. 

Could you please tell me how can I stop the ERPNext system? I run it as root at the moment and want to stop to run it as another user. CTRL + C is not an option for me since it is a cron job.

Thanks again,

Tivadar

On Tue, Jun 24, 2014 at 2:59 PM, Rushabh Mehta <rme...@gmail.com> wrote:

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[Tivadar Orosz]

If I changed the port to 587 from 465 it worked. However, we made a substantial research about every and each firewall settings so we are pretty sure it is not about our SMTP but ERPNext. 

But it is solved. Thanks for helping.

On Tue, Jun 24, 2014 at 2:59 PM, Rushabh Mehta <rme...@gmail.com> wrote:

To view this discussion on the web visit https://groups.google.com/d/msgid/erpnext-user-forum/591BAD72-7C68-4CCD-A334-7C3C613F187D%40gmail.com.