Can't open erpnext after update

[Satish]

Hi

Immediately after updating erpnext if am getting the following error:

Forbidden

You don't have permission to access / on this server.

---

Apache/2.2.22 (Ubuntu) Server at 192.168.1.7 Port 8080

I also checked  "error.log" in /var/log/apache2

It says  "Symbolic link not allowed or link target not accessible: /home/satish/erpnext/public/web.py"

What should I do?

Satish Gupta

[Satish]

HI

Can someone help me on this. I am not a developer and I am not sure if the WSGI and other branch thing is related to my problem.

I updated from inside erpnext but now I can't access it. I get the error as shown in the previous post.

Can I still get back my installation and data??

Regards

Satish

[Anand Doshi]

Hi Satish,

You seem to have update ERPNext and pulled the WSGI related code. You need to follow these steps to start ERPNext:

https://github.com/webnotes/erpnext/wiki/Migrating-your-erpnext-instance-to-wsgi

If you don’t want to follow this complicated process now, you can change the branch to 1310:

cd app && git checkout 1310 & cd ..

cd lib && git checkout 1310 & cd ..

lib/wnf.py —update origin 1310

Then your instance should start working. However, you won’t get any future updates.

Best,

Anand.

PS: Always take a backup before update.

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[Satish]

Hi

Thanks Anand. 

I have completed the update process without any error.

But still I am getting the same "Forbidden" error.

Do I need to do something else??

Regards

Satish

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[Anand Doshi]

Difficult to say. You also might need to change user to apache user. 

What's the operating system?

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[Satish]

OS is Ubuntu.

I also read the error log in  /var/log/apache2/error.log    if it helps:

It says first  "Symbolic link not allowed or link target not accessible:  /home/satish/erpnext/public/web.py "  This is whenever I try to access erpnext.

Just before this error started appearing, there is another error which says:

"File does not exist:  /home/satish/erpnext/public/HNAP1,  referer:  http://117.207.143.250:8080/ "

Satish

[Anand Doshi]

Try

cd app & git reset --hard origin/1310 && cd ..

Similarly for lib folder

Then try again

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[Satish]

When I run it, it says:

[1] 2269

fatal: Not a git repository (or any of the parent directories): .git

[1]+ Done                        cd lib

and similary for lib.

I am still getting the Forbidden error.

Satish

[Pratik Vyas]

Hi Satish,
To change to apache user, do `sudo su www-data`

To fix the missing web.py, run ./lib/wnf.py --build

The lib and app directories not being git repositories is mysterious.

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[Satish]

Tried it. the command runs without problem.

But still the same error.

Satish

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[Hernan Gonzalez]

I've been having the same problem, it would be a good idea to make a better step-by-step tutorial on how to upgrade to the new version.

[Ferenc]

Same problem, on localgost and VPS also...How to upgrade to the new ver?
Regards,
Ferenc

[Pratik Vyas]

Here is the document for migration that we shared,
https://github.com/webnotes/erpnext/wiki/Migrating-your-erpnext-instance-to-wsgi

I am trying to replicate the scenario as to how to recover if you
update from UI.
Can you elaborate where are you stuck?

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[Pratik Vyas]

Hi Satish,

Can you try,
```
cd /home/satish/
sudo chown www-data -R .
```

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--

[Satish Gupta]

Thank you all for ur help. But i am out of office till 13 and will be able to try only then. Will let u know if it works. But it seems that that u want apache user to take ownership of files and folder. I have tried that already but it doesnt work.

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[Pratik Vyas]

Hi Satish,

On Thu, Nov 7, 2013 at 11:54 PM, Satish Gupta
<satishgu...@gmail.com> wrote:
> Thank you all for ur help. But i am out of office till 13 and will be able
> to try only then. Will let u know if it works. But it seems that that u want
> apache user to take ownership of files and folder. I have tried that already
> but it doesnt work.

I think that instead of getting apache to work, you should invest in
getting the latest master (with wsgi changes) to work. It is worth the
effort as we will be deprecating the 1310 branch soon.

Copying from rihnorck's thread,

* Create a new erpnext user,
* install from latest master,
* copy the old conf.py (as it will have the database config)
* run patches and clear web

Assuming that you are on Ubuntu

```
sudo adduser erpnext
su - erpnext
# enter password for erpnext
mkdir ~/erpnext
cd ~/erpnext
wget https://raw.github.com/webnotes/erpnext/master/install_erpnext.py
#enter some random database name
sudo python install_erpnext.py
cp /path/to/old/conf.py conf.py
rm conf.pyc
./lib/wnf.py --latest
./lib/wnf.py --clear_web
./lib/wnf.py --serve
```

This should get you up and running on WSGI (current master). Proceed
with production setup from here,
https://github.com/webnotes/erpnext/wiki/WSGI-Production-Deployment


--
Pratik
ERPNext

[Satish]

Hi Pratik,

Thanks for you help.

When I run command   ./lib/wnf.py --latest, clear_web and server,  I get the following output:

erpnext@SatishG:~/erpnext$ ./lib/wnf.py --latest
Traceback (most recent call last):
  File "/usr/lib/python2.7/site.py", line 562, in <module>
    main()
  File "/usr/lib/python2.7/site.py", line 544, in main
    known_paths = addusersitepackages(known_paths)
  File "/usr/lib/python2.7/site.py", line 271, in addusersitepackages
    user_site = getusersitepackages()
  File "/usr/lib/python2.7/site.py", line 246, in getusersitepackages
    user_base = getuserbase() # this will also set USER_BASE
  File "/usr/lib/python2.7/site.py", line 236, in getuserbase
    USER_BASE = get_config_var('userbase')
  File "/usr/lib/python2.7/sysconfig.py", line 577, in get_config_var
    return get_config_vars().get(name)
  File "/usr/lib/python2.7/sysconfig.py", line 476, in get_config_vars
    _init_posix(_CONFIG_VARS)
  File "/usr/lib/python2.7/sysconfig.py", line 337, in _init_posix
    makefile = _get_makefile_filename()
  File "/usr/lib/python2.7/sysconfig.py", line 331, in _get_makefile_filename
    return os.path.join(get_path('platstdlib').replace("/usr/local","/usr",1), "config" + (sys.pydebug and "_d" or ""), "Makefile")
AttributeError: 'module' object has no attribute 'pydebug'



And I am still getting the same Access Denied error.

Thereafter, I even tried setting up Production setup. However I can't seem to figure out how to add file   gunicorn.conf  to /etc/supervisor/conf.d/


Regards
Satish Gupta

[Pratik Vyas]

Hi Satish,

I have never encountered this error before. On searching, http://stackoverflow.com/questions/10641201/attributeerror-module-object-has-no-attribute-pydebug is the first result.

Can you send the output of
`which python`
?

--

[Satish]

Hi Pratik

which python returns

/usr/bin/python


Satish

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[Pratik Vyas]

On 16 Nov 2013 15:11, "Satish" <satishgu...@gmail.com> wrote:
>
> Hi Pratik
>
> which python returns
>
> /usr/bin/python

Nice. Sorry but it occurred to me that the shebang asks for python2.7

Can you send
`which python2.7`

Also if your system python ie /usr/bin/python is 2.7

Can you try
```
python ./lib/wnf.py -b
```

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[Satish]

Dear Pratik

'which python2.7'  returns

/usr/local/bin/python2.7


I ran next command nevertheless...  'python ./lib/wnf.py -b'  and the output is

erpnext@SatishG:~/erpnext$ python ./lib/wnf.py -b
Setting up lang files for el...
Extracting / updating translatable strings...
Writing translations...
Setting up lang files for hr...
Writing translations...
Setting up lang files for pt-BR...
Writing translations...
Setting up lang files for hi...
Writing translations...
Setting up lang files for ta...
Writing translations...
Setting up lang files for it...
Writing translations...
Setting up lang files for th...
Writing translations...
Setting up lang files for ar...
Writing translations...
Setting up lang files for de...
Writing translations...
Setting up lang files for sr...
Writing translations...
Setting up lang files for nl...
Writing translations...
Setting up lang files for pt...
Writing translations...
Setting up lang files for fr...
Writing translations...
Setting up lang files for es...
Writing translations...
Building js and css files...
Wrote public/css/all-web.css - 153k
Wrote public/js/all-web.min.js - 41k
Wrote public/js/editor.min.js - 26k
Wrote public/css/all-app.css - 203k
Wrote public/js/all-app.min.js - 554k
Wrote public/js/slickgrid.min.js - 102k

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[Satish]

Hi

Can someone help me further on this??

Regards

[Pratik Vyas]

Hi Satish,

On Fri, Nov 22, 2013 at 5:50 PM, Satish <satishgu...@gmail.com> wrote:

Hi

Can someone help me further on this??

Regards

As you are on Ubuntu, I guess that you already are on Python 2.7+ (ie. the /usr/bin/python is also Python 2.7+). The self built python2.7 in /usr/local/bin seems to be the issue as indicated in the StackOverflow answer.

Can you try running `python ./ilb/wnf.py --serve`

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ERPNext

[Satish]

Hi Pratik,

Thanks. It is working now. It is now on port 8000.

However, I can't access it over the network. I believe I need to make some settings for it but don't know what to change.

Also, can you explain a little what is Production Setup.

I mean, since it is working now, do we still need to go with production setup?

Regards

Satish Gupta

Hi Satish,

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ERPNext

[Satish]

Hi Pratik,

Thanks for your prompt support.

Can you help me on this one last bit.

Regards

[Pratik Vyas]

Hi Satish,

If you are going to use ERPNext for production use (ie. not for development and testing), you should go for production setup.

Also, I believe that `./lib/wnf.py --serve` binds to 0.0.0.0:8000 ie, it should be accessable over the network.

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