Display Runtime Error

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Edward Justin Modestino, Ph.D.

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Jul 23, 2013, 12:03:54 PM7/23/13
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Hello all,
I have just started with E-prime2 with a new laptop (Toshiba Satellite L855 running Windows 8).  I have been following the tutorial in the "Getting Started Guide".  Everything ran smoothly up to page 38, even generating a script for the example task.  However, when I attempted to run the experiment (page 39), I was given the following error:
 
Runtime Error
The following error occurred:
An error occured while attempting to open the device.
Device name: Display
Error 0x000003ec
Message: 'Unable to set display mode: 0x80004001'
Line 958
Error number 10051
 
Output window:
Error: 0x000003ec
Message: 'Unable to set display mode: 0x80004001'
 
I have looked at the script.
Line 958 of the script reads:
Display.Open DisplayDisplayDeviceInfo
 
I have gone through Chapter 7 of the guide through the Troubleshooting section (starting on page 89.)  There is nothing there to help me.  I have searched this list for this error and been unable to find it.  Perhaps I am using the wrong terms to search this archive.
 
Can someone please tell me how to fix this display error to get the program working?
 
Thanks so much!
Ed Modestino
 
 

ben robinson

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Jul 23, 2013, 1:30:14 PM7/23/13
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It looks like you may need to change the screen resolution properties. Maybe your laptop can't display the default resolution that eprime is trying to display. Go to: Edit>Properties>Devices>Display>Edit... and see what other options you have for the number of pixels to display.


 
 

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Edward Justin Modestino, Ph.D.

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Jul 23, 2013, 1:49:52 PM7/23/13
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Where is this "Edit>Properties>Devices>Display>Edit"?
 
In Windows 8 to change the settings, it is at Control Panel > Appearance and Personalization > Display which no longer allows you to select display size in pixels, etc., it allows you to choose from the default of Smaller-100% or to chnage it to Medium-125%, with custom sizing options using a percentage of a ruler (9 point Segoe UI) using Windows XP style scaling or not.
 
If I go into E-Prime2, Edit > Properties, I am at the script properties, as the script is still open.
 
So, where are you suggesting I go to this "Edit>Properties>Devices>Display Edit"?  In E-Prime2 or the Windows 8 settings?
 
Please do elaborate.  Thanks!

ben robinson

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Jul 23, 2013, 2:28:16 PM7/23/13
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Sorry, I meant Edit>Experiment... (inside Eprime).


Edward Justin Modestino

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Jul 25, 2013, 12:12:28 PM7/25/13
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Thanks.  In the E-Studio of the task, I went to Edit> Experiment > Devices tab: I changed the "Match Desktop Resolution at Runtime" from NO to YES.  Now it works! 


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Edward Justin Modestino, Ph.D.
Research Assistant Professor of Neuroscience and Religious Cognition
Boston University

Postdoctoral Research Fellow in Functional Neuroimaging and the Scientific Study of Religion
Institute for the Bio-Cultural Study of Religion & Cognition and Parkinson's Disease Project, Dept. of Neurology, VA Boston Healthcare System

Faculty/Neuroscientist
Atlantic University

Sara Gallant

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Nov 2, 2017, 12:37:53 PM11/2/17
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Hi all,  

I am having a similar issue to Ed. I receive the same error:

"An error occurred while attempting to open the devide

Devide Name: Display
Error: 0x000003ec
Message: 'Unable to set display mode 0x80004001'

Line: 1269
Error Number: 10051"

However, when I edited the Display resolution to match the desktop resolution at runtime, it did not resolve the issue. Would anyone happen to have other troubleshooting suggestions? 

Thank you, 
Sara

David McFarlane

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Nov 2, 2017, 1:55:58 PM11/2/17
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Sara,

You might also try explicitly setting the E-Prime resolution to
something else, e.g., 800x600, or 1024x768, or 1280x800. Look at
settings in Windows to see what resolutions your system might allow.

Beyond that, you could also fiddle with the color bit depth, etc.

If all that fails, you might submit this to PST Support.

-- David McFarlane


On 2017-11-02 12:37 PM, Sara Gallant wrote:
> Hi all,
>
> I am having a similar issue to Ed. I receive the same error:
>
> "An error occurred while attempting to open the devide
>
> Devide Name: Display
> Error: 0x000003ec
> Message: 'Unable to set display mode 0x80004001'
>
> Line: 1269
> Error Number: 10051"
>
> However, when I edited the Display resolution to match the desktop
> resolution at runtime, it did not resolve the issue. Would anyone happen to
> have other troubleshooting suggestions?
>
> Thank you,
> Sara
>
> On Tuesday, July 23, 2013 at 9:03:54 AM UTC-7, Edward Justin Modestino,
> Ph.D. wrote:
>>
>> Hello all,
>> I have just started with E-prime2 with a new laptop (Toshiba Satellite
>> L855 running Windows 8). I have been following the tutorial in the
>> "Getting Started Guide". Everything ran smoothly up to page 38, even
>> generating a script for the example task. However, when I attempted to run
>> the experiment (page 39), I was given the following error:
>>
>> *Runtime Error*
>> *The following error occurred:*
>> *An error occured while attempting to open the device.*
>>
>> *Device name: DisplayError 0x000003ec*
>> *Message: 'Unable to set display mode: 0x80004001'*
>> *Line 958*
>> *Error number 10051*
>>
>> *Output window:*
>> *Error: 0x000003ec*
>> *Message: 'Unable to set display mode: 0x80004001'*
>>
>> I have looked at the script.
>> *Line 958 of the script reads:*
>> *Display.Open DisplayDisplayDeviceInfo*
>>
>> *I have gone through Chapter 7 of the guide through the Troubleshooting
>> section (starting on page 89.) There is nothing there to help me. I have
>> searched this list for this error and been unable to find it. Perhaps I am
>> using the wrong terms to search this archive.*
>>
>> *Can someone please tell me how to fix this display error to get the
>> program working?*
>>
>> *Thanks so much!*
>> *Ed Modestino*
>>
>>
>>
>

Sara Gallant

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Nov 6, 2017, 3:46:46 PM11/6/17
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Thanks, David. 
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