No Display Default Welcome intent in first

[Jérôme Verlyndes]

Hello, Is it possible to display the default welcome message only when clicking on the chat button and not before.

In the df-messenger settings, I deleted the "WELCOME" event (screenshot1). But the user must start the conversation with a "hello" for example to have default welcome intent (screenshot2).

I would like to display a notification for the user to open this conversation window and for the default welcome intent to appear at this time.

Is there a solution?

Thank you

[Kevin]

Hi,

I believe that you need to add it if you want your WELCOME event to start by itself (Reference)

Check also that you didn't remove it from your Default Welcome intent. If so, add it again (Reference).

[Jeff Williams]

Hi, yes, you can use the wait-open option to delay the welcome intent.
Add this:
wait-open="true"


Example:

<script src="https://www.gstatic.com/dialogflow-console/fast/messenger/bootstrap.js?v=1"></script>
<df-messenger intent="WELCOME"
chat-title="Support Agent"
wait-open="true"
agent-id="######################"
language-code="en" >
</df-messenger>

[Jérôme Verlyndes]

Hi,

Tanks for your feedback !

But you not really understand my question.
I don't want INTENT WELCOME DEFAULT start first like that :

So I deleted the intent WELCOME in the DF-MESSENGER parameters. Now it's ok :

But when I click on the bubble I get nothing :

Now I want the WELCOME DEFAULT message, but the bot waits the user to write something like "Hello" (in green font) before starting :

I would like the bot to start only when the user opens the conversation and without them writing anything

Thanks à lot for your support

[Jeff Williams]

Looks like you want a welcome intent to open, but not right away.  As an experiment, try to put back the welcome intent you deleted and add wait-open="true" and share what happens.

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[Jérôme Verlyndes]

Hi JTW !!

Thanks for your feedback !

It's exactly that !!! (wait-open="true")

On the other hand, when I conversed with the bot, then I continued my navigation of the site, and come back to the bot, it lost the conversation (or rather, it reset).

How do I keep the discussion in mind while browsing, then come back to it and continue the conversation ?

Thx a lot

[Jeff Williams]

Hi Jerome, Thanks for the reply!

In a conversation the lifespan is 20 minutes and there are limits on the number of conversational turns for context to be preserved, and you can configure those in Intents --> Contexts by clicking on the number:

  

 and change the number:

Hope this helps,

-Jeff Williams

[Jeff Williams]

Also, you can use fulfilment to store information to a database and retrieve it later to maintain a sense of the state of the conversation, however that is outside of Dialogflow and requires some development effort.

[Jérôme Verlyndes]

Hi ! Thx for reply !

All my lifespan are 5, but I have the same problem...see screenshots.

For your information, to converse with the bot, I only use suggestions chips buttons with custom payload

suggestion chips buttons

All lifespan are 5

I use the chatbot  with suggestion chips buttons (green = user, blue  & orange = chatbot)

I change web page, and the whole conversation is reset...

So I don't think it's lifespan related. What do you think ?

Thks a lot :)

[Jeff Williams]

Within one page it can be lifespan, between pages though you'll need to store information outside of Dialogflow and read that when the bot opens on the next page because it normally starts fresh on each new page.
I have seen Google Workspace Support use the idea of having their chat open in a new small window which stays open when the other tab changes.

[Jérôme Verlyndes]

So is it "normal" for the conversation to reset? It seems strange to me anyway ...

So if the only solution is to open the conversation to a pop-up type window, is there a technique for that?